The Trusted Saskatoon Team is delighted to welcome our newest Trusted Saskatoon Partner, Epic Automotive and Driveline to the Saskatoon Tire and the Saskatoon Auto Repair & Service Categories. Epic Auto and Repair Service is your go-to Trusted Saskatoon Tire and Auto Repair shop. They are waiting to help you with tires, maintenance auto repair services on all make and models of vehicles. Get to know all they do and meet the people behind the business in our latest Trusted Saskatoon article welcoming a new partner to our Saskatoon community of locally owned businesses operated with integrity!
Bob Harder and Shelly McConnell-Harder have nearly 4 decades in the automotive industry. They are Co-owners of Epic Auto and they're using their experiences to operate this exceptional local business. They found a great partner and general manager in Mitch Quesnel, a colleague from Bob’s days in the industry at Ens.
“Having the good and bad has afforded me the insight to ensure Epic will be a company that focuses on creating and sustaining a strong relationship with my customers.”- said Bob Harder
Walking into Epic for the very first time, we were greeted with an authentic and warm welcome. We noticed immediately how fresh, bright and sparkling clean the reception area was. This speaks volumes, especially to both of us women, as the auto industry has a reputation as one of the ‘least trustworthy categories ‘. How often do you walk into an auto or tire shop and feel overwhelmed by bad smells, dirty coffeemakers, and piles of clutter? This is not at all what you will experience at Epic. What that indicated to us, is that they are organized, that they prioritize safety, and that they are ready to help. Clearly, they care about the first impression they are making and we know that first impressions mean a lot. Epic Auto is clearly prepared and ready to help with all and any of your Auto Repair and Tire issues.
The goal at Epic is to have the quickest turnaround time possible, this is especially important for their commercial clients. They understand that when a vehicle is in the shop it’s not making the company any money. They are committed to trying their hardest to make sure that their customers leave with a smile and share that they had a positive experience with friends and family.
When asked by a reporter at the StarPhoenix in a recent article about how Epic got its name, Bob replied,
“We agonized over the name, to tell you the truth. How it came about, we finally said, we think we have the chance to create something epic, we just need to come up with a good name. Suddenly it was like, Oh, maybe ‘Epic’ is a good name!”
Picture: Saskatoon Star Phoenix.- New Faces New Places
We asked Mitch Quesnel to share the career journey that led him to be the Managing Partner at Epic.
I started in the Automotive industry in 2007 working as a lot attendant, ironicly it was Bob that hired me for that first job! Aftre a while I was given the opportunity to move into the shipping and receiving department, which I did for a couple of years, then I moved into a parts advisor role, a position I stayed in for 15 years. When Bob and Shelley gave me the opportunity to work with them as a Managing Partner At Epic Automotive & Driveline I was excited and I started at Epic Automotive & Driveline at the end of Aug 2022. I am inspired by taking on new challenges and I enjoy putting in the hard work!! .
How Does Trusted select Trusted Saskatoon businesses to partner with?
We look for locally accountable businesses that have a reputation for quality-driven excellence in the Saskatoon market.
Customers, clients, and suppliers nominate businesses they are impressed with.
We survey a number of their past customers personally.
We check the business's online reputation and we speak to business references
All past customers we speak to are surveyed - it is a pass or a fail!
We ensure any required licenses, qualifications, WCB, and insurances are valid and up to date.
What Did Epic's Customers Say About Their Experience?
“I’ve had a great experience with Epic. My company uses them for our fleet vehicles. They are very accommodating, especially getting us in on the short notice. The vehicle is out as soon as they can. I’ve also taken my personal vehicle there a few times. They caught a lot of stuff that the dealership I go to was sloughing off. ‘Oh, everything looks good. Jordan- Saskatoon
“I know the owner, Bob Harder. They have a really good knowledgeable crew. We have our corporate vehicles serviced there and the pricing has been so good. It’s not like other garages. The customer service is fantastic and they haven't charged me a nickel more. - Office Solutions, Mark
We encourage you to visit Epic Auto’s Trusted Saskatoon listings to read more customer reviews, see their full range of services, and then if you want more information or to book check out their website.
They are here to help, and all of their clients shared that they are professional and invested in customer satisfaction- they are Saskatoon automotive experts, you can trust!
Epic Automotive and Driveline is a Trusted Saskatoon Auto Repair and Service Shop
AND Epic is a Trusted Saskatoon Tire Shop
TRUSTED SASKATOON RECOGNIZES OUR PARTNERS WHO HAVE BEEN TRUSTED FOR OVER 10 YEARS!
In this series of recognition articles, we continue to shine a spotlight on the businesses that have been Trusted Saskatoon Partners for over 10 years. This year we recognize the partners that joined us in 2012. We want to thank them for TRUSTING our team, and we are identifying each of them individually for providing 10 years of OUTSTANDING service to the citizens of Saskatoon and the surrounding area! This latest article celebrates and recognizes Jeff, Dustin, Laura and the hard-working team at Razor Heating and A/C.
“Providing quality workmanship at a fair price since 2007”
A History Of Excellent Service To Be Proud Of.
Razor Heating and A/C Ltd. is celebrating its 15th anniversary in 2022 and is owned by Jeff Rewerts and Dustin Shaw. They are a local team that is dedicated to never stopping learning, and they ensure that they are always up to date with the latest HVAC industry standards. Over the last 15 years, they have invested their energies into building a Saskatoon heating, cooling & plumbing company to be proud of.
They specialize in the service and replacement of all heating, cooling, water heating, and plumbing needs. Razor Heating and A/C is Saskatoon's trusted choice for everything from a whole house renovation, to the mechanical needs of your dream home, to simple preventative maintenance on your existing home's mechanical system.
Jeff, and Dustin, believe that the most important bit of advice anyone can give to you when it comes to hiring an HVAC contractor is to check their referrals and recommendations. They walk the walk - On Facebook, they have 78 x 5* star reviews and, combined with over 175 Google reviews at an average 4.9* rating, it's clear they are continually impressing their customers! Let's face it, not many contractors achieve that consistently great feedback and impressive review score!
Here are some examples to showcase - if you take the time to look at their online reviews you will notice the comments are echoed time and again throughout their customer testimonials.
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
“We have been using Razor for a few years. They are always professional, on time, and have decent pricing. They fixed the wrongdoings of other companies and repaired and replaced the parts needed. They explained it all before and after. Even how to maintain it. Best service we’ve had. “- Tim Sharpe
“Had our Boiler/heating system for the house go down over the weekend. Razor was able to get us up and running again in less than 2 hours! This also included a rundown of how the system functioned, how we can maintain it and things to watch out for. This work was also done on a weekend after hours when most/all suppliers are closed for a boiler that needed a universal part since the boiler is older and not very common. Can't say thank you enough. I would recommend Razor Heating and A/C Ltd. to anyone who needed work done!” Shane Johnson
Positive: Professionalism, Punctuality, Responsiveness, Value
“ Razor Heating replaced our furnace and did a great job so I did not hesitate to call them about our garage heater venting issue. Jeff took the time to talk to me and understand my concerns. I really appreciated his recommendation for the repair that would bring our garage heater venting up to the current code. He provided a quote and it included detailed information. The technicians were professional and introduced themselves and completed the repairs in a timely matter. “ Paul Malbeuf
Meet the Razor Heating and AC Team
Their path to entrepreneurship started in early 2007.
Dustin, the guy behind Razor’s social media shares his journey…
“I began my career in late spring of 1999 with a local HVAC service and installation company here in Saskatoon. This is where I completed my apprenticeship in Plumber/Gas fitter. I gained a wealth of knowledge in my time there through apprenticeship training along with real world scenarios on the job site. In early spring of 2007 Razor Heating & A/C Ltd. started to get in the works. Jeff and I opened our doors in our first location by the airport. Within 5 years we had outgrown that location and purchased our own place in the north east of Saskatoon within the industrial area close to Silverwood. Aside from every aspect of running the business I enjoy time spend with friends and family outdoors. Especially sharing everything I enjoyed as a child with my son Nash. Everything from fishing, snowmobiling, quading, biking and projects around the house. Thanks for everything friends and family!!!!!“ - Dustin ShawCo-owner Jeff had this to say.
“ I am a journeyman plumber and general gas fitter and I’ve been in the trade since 1998l. I love the daily challenges owning a business brings, as well as interacting with all the customers and our awesome employees. In my spare time I spend time fishing- (lake, fly and salt water fishing) , snowmobiling, and I treasure time at the lake with my wife Amanda and our three kids. “ Jeff Rewerts
Their longest-serving employee is Laura Slugowski. Jeff and Dustin explain that she is the glue that keeps the place running as smoothly as it does. Laura was indentured into the trade in early 2010 and completed her journeyperson plumber and general gas fitter in 2013. More recently she shifted into the office taking the role of office manager. Laura is the friendly helpful voice on the phone, she provides superior service to customers calling in as she truly understands the issues you may be facing and can provide her expert assistance to help troubleshoot from the 1st interaction you have with the company!
A word from Sara, the Trusted Saskatoon founder, about her personal experience with Razor.
“Razor has a wonderful reputation in the city, not just with the hundreds of happy and loyal customers they have serviced over the years, but also within the contractor community itself. They are respected for both their expertise and the fact that they can always be counted on to show up and do awesome work every time. In all honesty, nothing much has changed at Razor since I first met Jeff and Dustin in 2012, they have the same commitment to excellence and the same drive to be the best they can be!
I guess the most obvious difference is the change in facial hair from that first picture in 2007! Dustin’s beard has become part of the Razor brand!
My family has hired Razor on a number of occasions over the last 10 years, and my partner Kim ( who is very hard to please ), has always been impressed with their work and we both appreciate their honest expert advice. The guys are very humble, so I want to take this opportunity to shine a spotlight on them and to say how proud we are at Trusted Saskatoon to have such an integrity-driven team as part of our community. The trade has a lot of negativity surrounding it, I have heard so many stories of nightmare jobs and companies leaving consumers in an awful mess with bad quality work. In fact, I started Trusted becuase I was ripped off by a big plumbing company right here in Saskatoon. I know that Jeff & Dustin spend a lot of their time fixing others shoddy work, and that they truly care about their reputation, their customers, their partners and their team. They contiue to get a big thumbs up from me!" - Sara Wheelwright - Trusted Saskatoon Founder.
The Trusted Saskatoon team guarantees when you choose Razor Heating & Air Conditioning you will receive outstanding value and prompt, professional service from a locally owned business that is committed to being there for you when you need them with your heating & cooling needs, Winter, Spring, Summer Or Fall - all you have to do is call and Razor is there for you!
Thank you for TRUSTING us Jeff, Dustin, Laura and the rest of the Razor team. You have provided 10 years of AMAZING service to the people of Saskatoon as a Trusted Saskatoon Air conditioning & Furnace Pro. We are proud to support them and to share that they have diligently upheld the 5 TRUSTED GUARANTEES of service.
When the Trusted Saskatoon team gives a business the 'Thumbs Up' it really means something!! So continue to use and recommend TrustedSaskatoon.com to FIND GREAT LOCAL BUSINESSES YOU CAN TRUST like Razor Heating and A/C
TRUSTED SASKATOON RECOGNIZES OUR PARTNERS WHO HAVE BEEN TRUSTED FOR OVER 10 YEARS!
In this series of articles, we continue to shine a spotlight on the businesses that have been partners for over 10 years. This year we recognize the Trusted Saskatoon Partners that joined us in 2012. We want to thank them for TRUSTING our team, and we are identifying each of them individually for providing 10 years of OUTSTANDING service to the citizens of Saskatoon and the surrounding area! This latest article celebrates and recognizes Sherry, Sam and the talented team at J & S Picture Frame Warehouse.
“They Love What They Do….and it Shows!”
J & S Picture Frame Warehouse is a well know business that has been serving Saskatoon & area since 1978. They used to be recognized as being located in the ‘ PINK BUILDING in Sutherland’. The J & S team is friendly knowledgeable and passionate. They pride themselves on providing the best custom framing and specialty printing experience in Saskatoon.
They also have an art gallery and local art for sale in their location in Sutherland on Jessop Avenue.
They have expertise in framing artwork, photos, needlework and all types of memorabilia, their professional local team can help you determine the best presentation and preservation for all your item and all the projects are completed in-house. The number of framing options offered is staggering, whatever style you are seeking we are confident J & S Picture Frame will have exactly what you are looking for.
We are especially impressed with the restoration work they do on old pictures and artwork.
Their printing department offers photo restoration and retouching services. Damage such as staining, yellowing, tears, scratches and folds are almost completely eliminated. They can also make changes such as altering the composition or contents of an image and adding creative effects or filters. See the images to the left for a few amazing examples of before and after.
In 2014, J&S Picture Frame Warehouse received the Torch Award for Ethics and Integrity in Business... The Mission of J&S Picture Frame Warehouse is to always convey respect for the customer and to consistently deliver the best service experience. The J & S Team understand that customer satisfaction comes from delivering timely, responsive service, with honesty, integrity, and a desire for excellence while meeting or exceeding their customer’s expectations.
Trusted Sara and Sherry
“ I have known Sherry Morris and have been a customer at J & S Picture Frame Warehouse since 2010. I have engaged her talented team for help with multiple framing projects over that time and I have always trusted their design advice. Until working with Sherry I had no idea of the number of options available when you decide to professionally frame photos, pictures and other items - without experts by your side it’s easy to get overwhelmed. I have always been thrilled with the results and wouldn’t hesitate to recommend their services.
The picture of the bike above is just one of the pieces J & S has framed for Sara.
On a personal note, Sherry Morris is a fascinating woman and an amazing entrepreneur. J & S has been in business for nearly 45 years, and over that time she has grown and evolved the company whilst always remaining relevant. Anyone who knows Sherry will be aware of her passion for World travel - the list of exotic places she has visited is impressive- from Mongolia to Peru, and although she is in her 70’s there is no sign of her slowing down anytime soon! If I had to sum Sherry up in 3 words I’d say she is FUN, HONEST and AUTHENTIC. I am grateful to be able to spend time with her, promote her work and support J & S’s business goals!” - Sara Wheelwright - Trusted Founder.
The Trusted Saskatoon team guarantees when you choose J & S Picture Frame Warehouse as your Saskatoon picture framing store for family, commercial or specialized framing or restoration, you will receive an amazing end product at a fair price from a local family-owned business that cares!
Thank you for TRUSTING us Sherry, and thank you for providing 10 years of AMAZING service to the people of Saskatoon. J & S Picture Frame Warehouse continues to be a well-respected and valued company that is evolving and providing outstanding service to Saskatoon, and they have always upheld our 5 TRUSTED GUARANTEES of service.
When the Trusted Saskatoon team gives a business the 'Thumbs Up' it really means something!! So continue to use and recommend TrustedSaskatoon.com to FIND GREAT LOCAL BUSINESSES YOU CAN TRUST like J & S Picture Frame Warehouse.
TRUSTED SASKATOON RECOGNIZES OUR PARTNERS WHO HAVE BEEN TRUSTED FOR OVER 10 YEARS!
In this series of articles, we continue to shine a spotlight on the businesses that have been partners for over 10 years. This year we recognize the Trusted Saskatoon Partners that joined us in 2012. We want to thank them for TRUSTING our team, and we are identifying each of them individually for providing 10 years of OUTSTANDING service to the citizens of Saskatoon and the surrounding area! This latest article celebrates and recognizes Milton Taylor and the ladies at Imagery Photography.
Milton B. Taylor, MPA founded Imagery Photography in 1977. Milton has had an illustrious and lengthy photographic career. He is a multi-award-winning photographer, whose skills are still very much in demand.
When we presented Milton with his Trusted Saskatoon 10-Year Award, we asked him about advice he would give others in business and why he has been so successful over so many years. He replied simply and predictably…
“Treasure Life” has been Milton’s motto for many years. “We all get opportunities to do something in life. We have to seize those opportunities and make them count.” He hopes that we can all look back in years to come and recall how wonderful and treasured those opportunities are and that we always treasure life.
Trusted Sara and Milton
“ I have known Milton since meeting him at a breakfast networking event in 2011, and he has been my photographer ever since. Over the years he has visually documented my life with cherished family photos, passport photos, Trusted event photos and all of our Trusted team and website photos. I have always loved the results and have no hesitation in recommending Milt to anyone looking for a talented and trustworthy photographer in Saskatoon
In 2021 Milton agreed to collaborate with me to raise money for local charities. I roped him into volunteering as my partner and we stepped up a team for the Saskatoon Progress Club’s Celebrity Challenge -which promotes local restaurants and raises money for local charities. We represented Team HomeQuarter and together we sold over $6000 of gift cards and promoted the event far and wide. All in all the event raised over $80,000 for local non-profits, including one close to his heart, Care and Share Saskatoon. I was thrilled to witness him accepting the prestigious Professional Photographers of Canada: Saskatchewan Fellowship Award. in 2017, which is the highest honour which can be bestowed upon a member. I am so grateful to be able to promote him as .a client, a Trusted partner and to also call him a valued friend." - Sara Wheelwright - Trusted Saskatoon Founder.
Milton is also community driven and is the recipient of numerous prestigious awards including but not limited to:
- SABEX Community Leadership Award
- 2015 B’nai Brith ‘We’re Proud Of You Award.
- 2017 NSBA Shirley Ryan Lifetime Achievement Award
- 2017 Professional Photographers of Canada: Saskatchewan Fellowship Award
Community Support Is At The Foundation Of Imagery Photography
As passionate about volunteering as he is about photography, Milton devotes countless hours to many community organizations, projects and programs. He has been and continues to be, involved with many community and business organizations. If you visit his studio it is impossible to miss all of the awards crowding the window sills and shelves. Most recently, he was Chair of the NSBA board of directors. One of Milton’s greatest passions is his involvement with Care and Share Saskatoon.
Care and Share is a non-profit organization devoted to the needs of Saskatoon’s inner-city schools. Care and Share’s mission is to ensure all children have an opportunity to develop all of their potential: in sports, in school, in culture and in recreation. Milton strongly believes that education is the only way to break the cycle and that the longer children can stay in school, the better their chances of success. Milton volunteers and has served on the board for over 15 years.
We guarantee when you choose Imagery Photography as your photographer for family, commercial or professional pictures, you will receive fantastic pictures at a fair price from a local family-owned business that cares!
Thank you for TRUSTING us Milton, Betty & Brenda, and thank you for providing 10 years of AMAZING service to the people of Saskatoon. Imagery Photography continues to be a well-respected and valued company in Saskatoon and the area and they have always upheld our 5 TRUSTED GUARANTEES of service.
When the Trusted Saskatoon team gives a business the 'Thumbs Up' it really means something!! So continue to use and recommend TrustedSaskatoon.com to FIND GREAT LOCAL BUSINESSES YOU CAN TRUST like Imagery Photography.
Being a Trusted Business on the Trusted Saskatoon Directory of Excellence comes with a lot of responsibility - no other directory, advertising company, or 'watchdog organization' puts businesses through the ongoing process we do before we promote and endorse them.
Why Choose a Business On the Trusted Saskatoon Directory?
All of the Trusted Saskatoon partners have to pass a unique verification process, they are then annually contracted to uphold our 5 Trusted Guarantees. The partners then become part of a local community of Saskatoon and area businesses that we promote with a strong local marketing campaign. We also have a Trusted MYSTERY SHOPPER PROGRAM. This is where we find and engage with normal everyday people, just like you, who are looking for products and services in Saskatoon and area. We approach individuals we can see are looking for a local business and we ask them to mystery shop Trusted Saskatoon Partners. Those that agree to be Trusted mystery shoppers go about their usual business, except at the end they fill out a report to tell us about the experience. We then share it with you!
Bateman Jewellers are Trusted Saskatoon jewellery experts! Did you know that they are the oldest independent jewellery store in Saskatoon? Bateman Jewellers maintain that the relationship with their clients is very important to them. In their latest Saskatoon jewellery tip, they share all the gemstone options for engagement rings BEYOND just a diamond.
MYSTERY SHOP CHECKLIST:
1. How was the greeting/ welcome/ call answered? Very pleasant and friendly.
2. Appearance of the store/staff and showroom? Nice and bright, organized and clean.
3. Product/industry knowledge of staff? Excellent! Cam knew exactly what he was looking for, he was very efficient and quick and even taught me a few things.
4. Overall experience 1-10. 10
5. Would you return as a customer/ recommend them to close friends? Absolutely and already have!!
6. Did anyone stand out as exceptional? If so who? Why? I only dealt with Cam and he was very knowledgeable, fast, very personable and friendly.
1. Provide the service and quality promised - 10
2. Complete the job on time - 10
3. Charge the price quoted with NO surprises - 10
4. Communicate honestly and be responsive to customer needs - 105. Resolve any issues with customer satisfaction in mind - 10
Please share any other comments relating to your experience with the company.
"I made an appointment with Cam because I was interested in selling some gold. My mom had a lot of jewellery and I really didn't know what was real and what was fake. I was a little apprehensive about going in because you just never know if they will tell you the truth and give you the money you really should be getting. Cam put all my fears to rest. It was such a great experience that I have already told friends and family to go through their jewellery and take it in.
I would have NO issues with going back again. In fact, as soon as I got home I was on the hunt for more jewellery kicking around that we don't want. He even taught me a few lessons on what to look for if you are unsure if an item is real or not. I had a lot of fun!"
WHAT A GREAT MYSTERY SHOP!!! Yet again showing you deserve the Thumbs Up from www.TrustedSaskatoon.com! Find Bateman Jewellers on 2nd Ave South or online at http://www.batemanjewellers.com, they are your Trusted SASKATOON JEWELLERS!
'Your Jewellery Is A Lifetime Investment... Buy It From A Lifetime Friend'