In the Trusted Saskatoon community, we all have our parts to play to ensure we maintain the standards and high level of integrity we promote. To ensure that our partners are upholding these guarantees, we have a MYSTERY SHOPPER PROGRAM, where we ask people in Saskatoon to share their experience by filling out a report to tell us about their experience with a Trusted Saskatoon Partner! Our latest business to be mystery shopped was HomeQuarter Coffeehouse & Bakery Trusted Saskatoon Caterer & Bakery. This particular mystery shop was conducted by twin 11year olds Eden & Esmé who took the mission very seriously! Enjoy!
TRUSTED PARTNER: HomeQuarter
Name of Shoppers: Eden & Esmé T- Aged 11yrs
MYSTERY SHOP CHECKLIST
- How was the greeting/ welcome/ call answered? The man at the counter was very nice and helpful
- Product/industry knowledge of staff? The offered Mom lots of different coffee options, she likes coffee and said it was really good coffee.
- If a quote is required is the quote well laid out/ clear? All the prices were on the menu board above the counter
- Did they ask where you found them? No
- Was the place well presented? clean and tidy? The cafe is very nice inside - they have lots of glass and many different places to sit. There is a place for little kids to play, booths to sit in and even an upstairs part which was more private. They also had lots of places to plug in our chargers so we could use our phone and they had free wifi. It was very clean.
Overall experience 1-10. 9.5
- Would you return as a customer/ recommend them to close friends? Yes, we have been back and want to go again as there are lots of nice things in the bakery cabinet we would like to try.
- Did anyone stand out as exceptional? If so who? Why – The person that makes the cakes and pastries as they are very very good and the man that made Mom's coffee and our chai lattes is very talented at making nice patterns on top of the drinks. Our Step-Dad tries to do them at home but don't look as nice as the ones at HomeQuarter.
Refer to the Trusted Guarantees- Did they live up to expectations?
TRUSTED GUARANTEES
- Provide the service and quality promised. - YES
- Complete the job on time. – YES
- Charge the price quoted with NO surprises- YES
- Communicate honestly and be responsive to customer needs- YES
- Resolve any issues with customer satisfaction in mind – Nothing went wrong
Please share any other comments relating to your experience with the company.
"The scone, the cinnamon bun and Mom's sandwhich were all very tasty - the cinnamon bun was the best though, it was perfect. The Chai Latte was the 2nd best we have ever had. My Mom asked what the best was and we told her it was from a little place inside the Farmers Market a while ago . Mom started laughing because this was the place that used to be inside the Farmers Market - so really they have done the 1st and 2nd best chai lattes ever!
HomeQuarter also offer catering - based on what you have tasted would you like HomeQuarter to cater an event for you?
If we had a birthday party that was catered or if we could order from HomeQuarter on Health Hunger at school we would be really excited! We are sure the catering is as good as the food and drink we have had. They are very good at everything they do.
Congratulation Lee, Grace and the team at HomeQuarter! and you have proved once more that you deserve the PROMOTION, ENDORSEMENT and KUDOS that we love to heap upon you. Great Saskatoon and area businesses like yours deserve the promotion
MOST importantly the public in Saskatoon can feel confident that when they choose a Trusted business from The
Saskatoon Directory of experts they will be glad they did!! No risk..no stress...just Trusted businesses at their fingertips waiting to serve them!
Trusted Saskatoon businesses are Trusted Partners, as partners and we all have our parts to play to ensure the community maintains the standards and high level of integrity we promote. To ensure that partners are upholding these guarantees, we meet with them regularly, monitor their online reputation and we also have a MYSTERY SHOPPER PROGRAM. This involves members of the public sharing their experience with a Trusted Saskatoon Partner by filling out a report! Our latest business to be mystery shopped was Ray`s Moving and Storage a Trusted Saskatoon Moving company.
Professional, professional, professional...is the feedback we have heard about Rays Moving and storage Saskatoon from their clients over the last 8 years! In life, few events match the stress of moving.
TRUSTED PARTNER: RAY’S MOVING AND STORAGE
Date: Jul 19th, 2019
Name of Shopper: Ally
MYSTERY SHOP CHECKLIST
- How was the greeting/ welcome/ call answered? Great and friendly
- Product/industry knowledge of staff? In booking the move I talk a few different individuals and they were all very informative, and even called to confirm dates and times
- If a quote is required is the quote well laid out/ clear? It was laid out clear and easy to follow
- Did they ask where you found them? No
- Overall experience 1-10. 10
- Would you return as a customer/ recommend them to close friends? Yes I would
- Did anyone stand out as exceptional? If so who? Why – The movers Took great care and attention wrapping and protecting all my items. They were fantastic.
Did They Uphold The Trusted Guarantees?.
TRUSTED GUARANTEES
- Provide the service and quality promised. - YES
- Complete the job on time. – YES
- Charge the price quoted with NO surprises- YES
- Communicate honestly and be responsive to customer needs- YES
- Resolve any issues with customer satisfaction in mind – No issues to resolve
Please share any other comments relating to your experience with the company.
"I was very impressed with how this company operates, I felt like the really cared and understood what I was needing from them. Moves for any reason can be stressful. These guys helped me feel at ease.
Congratulation
Rays Moving & Storage, you have proved AGAIN, that you deserve the PROMOTION, ENDORSEMENT and KUDOS that we love to heap upon you ..Great businesses like you deserve the promotion. They understand what good customer service is!
MOST importantly the public in Saskatoon can feel confident that when they choose a Trusted business from The
Saskatoon Directory of experts they will be glad they did!! No risk..no stress..just Trusted businesses at their fingertips waiting to serve them!
Being a Trusted Business on the Trusted Saskatoon Directory of Excellence comes with a lot of responsibility - no other directory, advertising medium, or 'watchdog organization' puts businesses through the process we do before we promote and endorse them.
Why Choose a Business On the Trusted Saskatoon Directory?
All of the Trusted Saskatoon partners have to pass a unique verification process, they are then annually contracted to uphold our 5 Trusted Guarantees. The partners then become part of a local community of Saskatoon and area businesses who we promote with a strong local marketing campaign. We also have a Trusted MYSTERY SHOPPER PROGRAM. This is where we find and engage with normal everyday people, just like you, who are looking for products and services in Saskatoon and area. We approach individuals we can see are looking for a local business and we ask them to mystery shop Trusted Saskatoon Partners. Those that agree to be Trusted mystery shoppers go about their usual business, except at the end they fill out a report to tell us about the experience. We then share it with you! The Trusted Saskatoon Team are thrilled to share our latest mystery shop report about Scott Roofing!
Name of Shopper: Brett B
1. How was the greeting/welcome/call answered?
Promptly and professionally. I had someone booked for an inspection and quote within minutes.
2. Product industry knowledge of staff?
Scott had multiple samples available and was able to source my roof needs without delay.
4. If a quote is required is it well laid out / clear?
Yes, it was delivered quickly and the information on the quote was clear.
5. Did they ask where you found them?
Yes
6. Overall experience 1-10
10 out of 10
7. Would you return/recommend?
Yes.
8. Did anyone stand out as exceptional?
Yes, Scott.
9. If you made a purchase or booked a job, how was the process?
See below
Did they uphold the 5 Trusted Guarantees?
- Provide the service and quality promised - Yes
- Complete the job on time - yes
- Change the price quoted with no surprises - yes
- Communicate.honestly and be responsive to customer needs - yes
- Resolve any issues with customer satisfaction in mind - yes
Please share any other comments relating to your experience with the company.
"This was an interesting test for Scott Roofing because of some strange circumstances which they handled very well.The roofing material loader (a 3rd party company - not Scott Roofing) - fell through my roof when delivering. Honest accident. They had a repair person there in minutes and properly fixed an entire side of the roof, actually adding value to my home. They let me know of the problem right away and did not try to hide it. There was no cost to me and they made sure I was happy with the work. "
"They finished the roofing just before a very powerful windstorm. I found a roofing nail on my deck not long after and wondered how many might be scattered on the lawn or neighbours lawn. Because the work happened while my family was on vacation, I didn’t want to mow my lawn, now very long due to vacation absence (ie shoot nails around) or have my kids play in the yard for fear of injury and therefore potential litigation. They agreed at no extra cost to come and do a second round of cleanup with a magnet. They did, and everything has been clear; my neighbours said they asked them if they could go over their yards too just in case."
"Scott Roofing’s quote came in 10-12% under 3 other companies that I contacted."
The decision to purchase your home is one of the most important decisions you will ever make, and will also be one of your largest investments. Done right, it can also be one of the most exciting and fulfilling times in your life! Kari Calder a Saskatoon Realtor with Century 21 Fusion is there to help you through the process, and provide you and your family with the peace of mind that comes with knowing that you have a realtor working with your best interests in mind. Kari Calder is a Trusted Saskatoon Realtor
As a real estate agent in Saskatoon, Kari Calder can proudly say that she donates a portion of each and every sale to send kids to Camp Easter Seals. Easter Seals has been supported by Century 21 since 1979...well before Kari became a REALTOR® in Saskatoon! She has always been a proud supporter since becoming a Saskatoon REALTOR® in 2007 but since having a child of her own in 2014 she has stepped up her contributions.
To date, Century 21 REALTORS across Canada have raised approximately $12 Million to send kids to camp. In 2018 they had an astounding year and raised over $704,000 for Easter Seals through the C21 Kids to Camp Program: enough to enable over 330 kids who are living with disabilities to enjoy and benefit from the transformative experience of a lifetime at an Easter Seals summer camp in 2019.
As Tomany likely are unaware, we have an amazing spot in Watrous for local kids. Kari had the pleasure of visiting here in previous years and was blown away by the facility but also by the kids she met and all of the loving souls who work here and dedicate their time and energy to such a rewarding place. Century 21 agents from across Saskatchewan dedicate time each year to do a “camp clean up” before the season begins.
As a national company, Century 21 is a long standing partner and donor. Each year they have a variety of fundraisers including golf tournaments and events to help raise money to send kids living with disabilities to Easter Seals’ accessible summer camps across the country so that they can have fun, learn new skills, cultivate lifelong friends, and develop their confidence and abilities.
In 2018 our local Century 21 brokerage in Saskatoon was #3 in Canada and #7 in North America for funds raised. Amazingly, Century 21 Saskatoon was right behind Regina who held the #2 spot for Century 21 Canada with money raised.
Each home sold by Kari and each buyer represented by Kari in purchasing a home in Saskatoon (and surrounding communities) allows her to donate to this great cause and she has personally been raising above and beyond the amount to be recognized as a “Golden Heart” with the company. She can’t do this without her loyal Saskatoon real estate clients and those who refer their friends and family to her. So she wants to say thank you...we know the kids thank you as well!
Please consider Kari as your Trusted Saskatoon REALTOR® with a golden heart when it comes time for your or your family’s next real estate needs.
JOB Heating & Air Conditioning’s wonderful staff will be more than happy to provide you with an estimate for any home comfort improvement that you have in mind. They also offer training classes at your personal site for maintenance and they also offer home heating tune-ups. JOB are Trusted Saskatoon Furnace experts and they can also help you with all your Saskatoon plumbing needs! In their latest Saskatoon furnace tip, owner Jeff Bolton, shares why you can trust JOB with your Saskatoon heating and furnace needs.
Is Replacing A Furnace Difficult?
I get this question quite often and the answer is no not for industry professionals like J.O.B Heating and Air Conditioning. We specialize in replacing furnaces, air conditioners and water heaters. In fact, many times we replace the furnace, air conditioner and water heater all in the same day. Our process is simple, you ask us to come in and offer you a quote for replacement. I will come over to your home at no charge (within a 30KM radius of Saskatoon), I will view your old furnace and equipment. Look over the venting options and make sure that there are no unforeseen hiccups. Sometimes these hiccups do happen but when we see them ahead of the install date and plan for them then it becomes a seamless replacement.
You want to be wary of the company that will offer you an estimate over the phone or the contractors that don't spend any time looking at your equipment or the install. They will say that they are "bonded" and you have nothing to fear. This may not always be the case. To be bonded simply means that in order to get as gas licence we need to put up a $5000 bond. Yes, that’s all that's required $5000. This is why it is important to choose a contractor that would not only be licensed and bonded but would be part of professional groups such as the Sask Energy Network or Trusted Saskatoon.com. J.O.B Heating and Air Conditioning is very proud to be a part of both of these professional organizations.
Being part of Trusted Saskatoon.com means that Trusted has looked behind the curtain and found that we are a company with high moral values. We also agree to uphold the 5 Trusted guarantees. Being a Sask Energy Network member also requires a high level of professionalism and Trust. J.O.B Heating and Air Conditioning carry a $5 million dollar liability policy when most companies carry $2million. We proudly share our WCB letter of good standing and a copy of our insurance certificate with every quote we do.
J.O.B Heating and Air Conditioning will make the replacement of your HVAC equipment an easy process. With the new Sask Energy furnace replacement plan and our financing options, there has never been a better time to replace your furnace, air conditioner and water heater. Don't be worried about an old or untrustworthy furnace, call J.O.B Heating today for peace of mind.
"Your comfort is our concern"
