Trusted Tips and Resources

Trusted Tips & Resources

Made In The Shade Trusted Saskatoon Blinds and Window Covering Experts Pass Mystery Shop

The Trusted Saskatoon businesses become Partners with a contract, and they become part of a community. In a community we all have our parts to play to ensure the directory maintains the standards and high level of integrity we demand. To ensure our partners are upholding these guarantees on a daily basis, we have a mystery shop program. We reach out to normal everyday people who we know are in the market for local products and services, and we ask them to add our Trusted Partners to their list. We then send them a report so they can share their experience. 


Made In The Shade Mystery Shop

 Heather Boyko, the owner of Made In the Shade Blinds Saskatoon, is committed to helping her clients get their windows on the best-dressed list! They offer FREE in-home consultations, where they bring the showroom to you. Not only is this more convenient, but it also allows you to see a variety of choices for your home, surrounded by your colours and furnishings, in your home’s own natural light. The Trusted Saskatoon team enjoys promoting Heather as a Trusted Saskatoon window coverings pro for over 5years-  so how did she perform in a Trusted Mystery Shop? 



TRUSTED COMPANYMade In The Shade


MYSTERY SHOP CHECKLIST


1. How was the greeting/ welcome/ call answered? Friendly

2. If retail: Appearance of the store/staff and showroom? N/A

3. Product/industry knowledge of staff? Rating 9/10

4. If a quote is required is the quote well laid out/ clear? Yes

5. Did they ask where you found them? I believe I gave that information

6. Overall experience 1-10? 9/10

7. Would you return as a customer/ recommend them to close friends? Yes

8. Did anyone stand out as exceptional? If so who? Why? Heather was the representative I was dealing with, Very Professional.


TRUSTED GUARANTEES

1. Provide the service and quality promised. Yes

2. Complete the job on time. Yes

3. Charge the price quoted with NO surprises. N/A

4. Communicate honestly and be responsive to customer needs. Yes

5. Resolve any issues with customer satisfaction in mind. N/A 



GREAT job Made In The Shade! Proving yet again that you deserve the Thumbs up from the team at www.trustedsaskatoon.com 


Heather Boyko is ' The Shady lady'  and she is a caring, helpful professional who is fully invested in providing the best possible customer service. We are proud to continue to promote Heather and her growing business  Made In The Shade Saskatoon are Trusted Saskatoon Window Coverings experts


Age Of Electric Celebrate 5 Years As Trusted Saskatoon Electrical Pros!


Age of Electric is a full-service Saskatoon electrical contractor, run by a group of journeymen electricians with years of experience. In an age where it is hard to find quality, service, and honesty, Arlen and the team at Age of Electric prove there are still businesses out there excel in these areas.


Age Of Electric are Trusted Saskatoon Electricians 


Age Of Electrics’ great reputation is built on the foundation of trust, integrity and doing business the right way. The Trusted Saskatoon team enjoys working with Age Of Electric, we have used them for several projects at the office and in our homes and we have always found them to be knowledgeable, friendly and experts in their field, they are pretty good golfers too!


  

Founded in early 2014 — with the blessing of the former band members — Age of Electric is a residential, commercial and industrial electrical contracting firm that claims to provide “shockingly good” service. According to Arlen Hall, one of the owners, the “well-rounded shop” is the culmination of decades of experience.  


Consistently Trusted 


The team have upheld their contracts with Trusted for over 5 years now, and as such, they have consistently honoured the 5 Trusted Guarantees as outlined below. We are pleased to say that we have not received 1 complaint in that time.

 



5 Trusted Guarantees

  1. Provide the service and quality promised.
  2. Complete the job on time.
  3. Charge the price quoted with NO surprises.
  4. Communicate honestly and be responsive to customer needs.
  5. Resolve any issues with customer satisfaction in mind.


“Amazing work and quality. They have done both commercial and residential electrical services for me throughout the years. Down to earth, friendly, and knowledgeable! You can't go wrong with Age of Electric.” Melissa H


“Have used these guys many times, and always confidently send referrals their way also. Having worked with them personally and professionally I can attest to their quality of work, efficiency, timing, pricing, and scope of work. There isn’t too much these guys couldn’t take on! Always a pleasure working with them. Don’t hesitate to contact them or reach out for all your electrical needs. Thanks!” Chris M

    AOE provides Quality Electrical Contracting & Shockingly Great Service for a FAIR PRICE for both residential and commercial customers in Saskatoon and area. It’s what they believe in & stands behind on every project for every customer. Contact them today for all your electrical needs! 

    Age of Electric are Trusted Saskatoon Electricians.



    Trusted Saskatoon Home Builder, Strata Development, Shares A Phenomenal Client Testimonial.

    When building a new home, or renovating an existing residential or commercial building, Strata strive to introduce you to options that may not occur to others. Whether your focus is rooted in the design, the budget, or the timeline. Their impressive list of projects reveals why architects, developers, and others recommend Strata Development.– Strata Development is a Trusted Saskatoon home builder. In this article we share a client testimonial, Larry Glauser was kind enough to share his experience with Strata. 

    Larry's Experience with Strata Development.



    Strata Development were clear about how they would deliver. The project, the schedule, and the budget are laid out for you throughout the process. Line by line and date by date, the details are shared in real-time, so you always know where you stand. But don't take it from us here is was a delighted customer has to say about their experience with Chris and the team at Strata Development.


    "A while back, my home flooded. As I am sure, you can understand this can be a very stressful event. There was water pouring in from the ceiling. It was raining inside. I gave Chris a call and within an hour he had a team there cleaning up the mess and patching what needed to be repaired to prevent more damage. They went as far as opening the floor so it could dry out. I was extremely impressed. It was like they had never been there. After the fact, I received an invoice with the number of labour hours listed involving in the cleanup and drying out of my home. And on the back of the invoice, there was a credit note for the full amount and a note saying don’t worry about it we are glad that we could help. This is truly exceptional and unexpected in a world of business to have contractors and building company that cares.  After getting an assessment of the damage done instead of just replacing the flooring and walls, I decided to do a full renovation and make this my forever home. Without question, I trusted Chris and his team at Strata Development to make this a reality for me. From the beginning of the project to the design team, the staff were incredible and on point with recommendations. They were always very upfront with any expectations, and they delivered what they said they would. This business is truly a step above. I will be working with them again soon."  Larry Glauser


    When building a new home, or renovating an existing residential or commercial building, they strive to introduce you to options that may not occur to others. Whether your focus is rooted in the design, the budget, or the timeline. Locally owned, Strata Development has been serving the Saskatoon Community since 2010. Their impressive project portfolio illustrates a new legacy of work in design and construction management in Saskatchewan.

    Strata Development are Trusted Saskatoon Home Builders. 


    Trusted Saskatoon Mystery Shop of HomeQuarter Coffeehouse & Bakery

    In the Trusted Saskatoon community, we all have our parts to play to ensure we maintain the standards and high level of integrity we promote. To ensure that our partners are upholding these guarantees, we have a MYSTERY SHOPPER PROGRAM, where we ask people in Saskatoon to share their experience by filling out a report to tell us about their experience with a Trusted Saskatoon Partner! Our latest business to be mystery shopped was HomeQuarter Coffeehouse & Bakery Trusted Saskatoon Caterer & Bakery. This particular mystery shop was conducted by twin 11year olds Eden & Esmé who took the mission very seriously! Enjoy! 

    HomeQuarter Coffeehouse & Bakery Mystery Shop


    TRUSTED PARTNER: HomeQuarter



    Name of Shoppers: Eden & Esmé T- Aged 11yrs 

    MYSTERY SHOP CHECKLIST

    • How was the greeting/ welcome/ call answered? The man at the counter was very nice and helpful

    • Product/industry knowledge of staff? The offered Mom lots of different coffee options, she likes coffee and said it was really good coffee.  

    • If a quote is required is the quote well laid out/ clear? All the prices were on the menu board above the counter

    • Did they ask where you found them? No

    • Was the place well presented? clean and tidy? The cafe is very nice inside - they have lots of glass and many different places to sit. There is a place for little kids to play, booths to sit in and even an upstairs part which was more private.  They also had lots of places to plug in our chargers so we could use our phone and they had free wifi. It was very clean.

    • Overall experience 1-10.  9.5

    • Would you return as a customer/ recommend them to close friends? Yes,  we have been back and want to go again as there are lots of nice things in the bakery cabinet we would like to try. 

    • Did anyone stand out as exceptional? If so who? Why – The person that makes the cakes and pastries as they are very very good and the man that made Mom's coffee and our chai lattes is very talented at making nice patterns on top of the drinks. Our Step-Dad tries to do them at home but don't look as nice as the ones at HomeQuarter.  



    Refer to the Trusted Guarantees-  Did they live up to expectations? 


    TRUSTED GUARANTEES 

    1. Provide the service and quality promised. - YES
    2. Complete the job on time. – YES
    3. Charge the price quoted with NO surprises- YES
    4. Communicate honestly and be responsive to customer needs- YES
    5. Resolve any issues with customer satisfaction in mind – Nothing went wrong 


    Please share any other comments relating to your experience with the company. 


    "The scone, the cinnamon bun and Mom's sandwhich were all very tasty - the cinnamon bun was the best though, it was perfect. The Chai Latte was the 2nd best we have ever had. My Mom asked what the best was and we told her it was from a little place inside the Farmers Market a while ago . Mom started laughing because this was the place that used to be inside the Farmers  Market - so really they have done the 1st and 2nd best chai lattes ever! 





    HomeQuarter also offer catering - based on what you have tasted would you like HomeQuarter to cater an event for you?  


    If we had a birthday party that was catered or if we could order from HomeQuarter on Health Hunger at school we would be really excited! We are sure the catering is as good as the food and drink we have had. They are very good at everything they do.  

    Congratulation Lee, Grace and the team at HomeQuarter! and you have proved once more that you deserve the PROMOTION, ENDORSEMENT and KUDOS that we love to heap upon you. Great Saskatoon and area businesses like yours deserve the promotion 

    MOST importantly the public in Saskatoon can feel confident that when they choose a Trusted business from The Saskatoon Directory of experts they will be glad they did!! No risk..no stress...just Trusted businesses at their fingertips waiting to serve them! 


    Trusted Saskatoon Mystery Shop's Ray`s Moving and Storage

    Trusted Saskatoon businesses are Trusted Partners, as partners and we all have our parts to play to ensure the community maintains the standards and high level of integrity we promote. To ensure that partners are upholding these guarantees, we meet with them regularly, monitor their online reputation and we also have a MYSTERY SHOPPER PROGRAM. This involves members of the public sharing their experience with a Trusted Saskatoon Partner by filling out a report! Our latest business to be mystery shopped was Ray`s Moving and Storage a Trusted Saskatoon Moving company. 

    Ray's Moving and Storage.


    Professional, professional, professional...is the feedback we have heard about Rays Moving and storage Saskatoon from their clients over the last 8 years! In life, few events match the stress of moving. 


    TRUSTED PARTNER: RAY’S MOVING AND STORAGE 

    Date: Jul 19th, 2019
    Name of Shopper: Ally 

    MYSTERY SHOP CHECKLIST

    • How was the greeting/ welcome/ call answered? Great and friendly
    • Product/industry knowledge of staff? In booking the move I talk a few different individuals and they were all very informative, and even called to confirm dates and times
    • If a quote is required is the quote well laid out/ clear? It was laid out clear and easy to follow
    • Did they ask where you found them? No
    • Overall experience 1-10.  10
    • Would you return as a customer/ recommend them to close friends? Yes I would
    • Did anyone stand out as exceptional? If so who? Why – The movers Took great care and attention wrapping and protecting all my items. They were fantastic.

    Did They Uphold The Trusted Guarantees?. 


    TRUSTED GUARANTEES 

    1. Provide the service and quality promised. - YES
    2. Complete the job on time. – YES
    3. Charge the price quoted with NO surprises- YES
    4. Communicate honestly and be responsive to customer needs- YES
    5. Resolve any issues with customer satisfaction in mind – No issues to resolve 


    Please share any other comments relating to your experience with the company. 

    "I was very impressed with how this company operates, I felt like the really cared and understood what I was needing from them. Moves for any reason can be stressful. These guys helped me feel at ease.


    Read Rays Moving and Storage 2012 Mystery Shop Here 


    Congratulation  Rays Moving & Storage, you have proved AGAIN, that you deserve the PROMOTION, ENDORSEMENT and KUDOS that we love to heap upon you ..Great businesses like you deserve the promotion. They understand what good customer service is!

    MOST importantly the public in Saskatoon can feel confident that when they choose a Trusted business from The Saskatoon Directory of experts they will be glad they did!! No risk..no stress..just Trusted businesses at their fingertips waiting to serve them! 



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    TrustedSaskatoon.com
    129 21st St E #400
    Saskatoon, SK   S7K 0B2
    Ph: 306.244.4150

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