Being a Trusted Business on the Trusted Saskatoon Directory of Excellence comes with a lot of responsibility - no other directory, advertising medium, or 'watchdog organization' puts businesses through the process we do before we promote and endorse them.
The Trusted Saskatoon businesses become partners with a contract, and they become part of a Trusted community. In a community, we all have our parts to play to ensure that the directory maintains it's high standards and level of integrity. To ensure that our partners are upholding these guarantees on a daily basis we have a MYSTERY SHOPPER PROGRAM, where normal everyday people mystery shop our Trusted SaskatoonPartners.
We then ask our mystery shoppers to fill out a report to tell us about the experience and share them here in our Saskatoon Trusted tip library.
Name of Shopper: Kim K
MYSTERY SHOP CHECKLIST
1. How was the greeting/ welcome/ call answered? Friendly staff member
2. If retail: Appearance of the store/staff and showroom? Great showroom, clean and I had no idea they did lighting!
3. Product/industry knowledge of staff? Very helpful – they directed me to the product that I asked for.
4. If a quote is required is the quote well laid out/ clear? No quote required – they got me pricing and I bought the item there and then from them.
5. Did they ask where you found them? No
6. Overall experience 1-10. I never give 10s- but they get a 9
7. Would you return as a customer/ recommend them to close friends? Yes- definitely – I was happy.
8. Did anyone stand out as exceptional? If so who? Why – Everyone was helpful.
If you made a purchase/booked a job how was the process?
If you did become a customer please refer to the Trusted Guarantees and give an overall mark on each if applicable
TRUSTED GUARANTEES
1. Provide the service and quality promised. - 10
2. Complete the job on time. – 10 – it was in stock!
3. Charge the price quoted with NO surprises- 10 - as priced
4. Communicate honestly and be responsive to customer needs- 10
5. Resolve any issues with customer satisfaction in mind – 10 – no issues with service or product
Please share any other comments relating to your experience with the company.
"I had never been to Kitchen & Classics before finding them on
TrustedSaskatoon.com– I was impressed with the selection, the store and the price of my item (a toilet). The staff were helpful and the quality of the product for the price is great! I will go back in the future and would recommend others to go there – thumbs up from me!
" - Kim
GREAT job goes out to the bathroom team at Kitchen & Bath Classics! They have reaffirmed that they are deserving of the THUMBS UP from
www.trustedsaskatoon.com!
If you need to upgrade your kitchen or bathroom and are looking for a company with excellent customer service and knowledge, check out Kitchen & Bath Classics Trusted Saskatoon listing for more information - they are Trusted Saskatoon Bathroom Experts!
At PickNic's Catering and Fine Foods, they understand you need more from your caterer than culinary expertise; you need peace of mind that someone you TRUST will take care of every detail. That’s why they have been serving more than just excellent food to Saskatoon and area for 15 years— they are here to serve you. From stress-free planning services to a sounding board for all of your catering ideas, everything they provide will make your event unforgettable and uniquely yours!
PickNics Celebrates 15 years in Business
Nicola Lawson, Owner & Manager of PickNic’s Catering Saskatoon, began her culinary training at the Northern Alberta Institute of Technology, in Edmonton, and completed the required schooling to begin her three-year apprenticeship as a commercial baker. Upon graduation from the program, she began her career in the food industry working at a variety of establishments all across Canada. Nicola has managed and worked at a variety of food and beverage establishments throughout the world. Her travels have taken her to the Yukon, where she managed the pastry shop of a hotel, to the cultural mecca of Capetown, South Africa, managing an in-store grocery bakery and then on to sunny Bermuda, where she took time from her busy sun-bathing schedule to run a classy resort’s pastry department. She returned to Canada to find her extended family had since moved from Alberta and settled in Saskatoon. So, a short hiatus in the Bridge City turned into a winter job contract commitment and not after too long she was smitten with the city! She and her 2 beautiful children have been living here happily ever since!
To be in business for 15 years with the ups and downs of the economy is not easy but Nicola and her team have been very successful. A huge part of this is their passion, quality, service and commitment to being the best caterer in Saskatoon.
Nicola Lawson is recognized as a leader in the Saskatoon business community. She is a driving force and founding member of the 33rd Street Business Improvement District in which her business is located. She is an active member of the Saskatoon Chamber of Commerce, Canadian Federation of Independent Businesses, Women Entrepreneurs of Saskatchewan and Saskatoon Women’s Network.
She is actively involved in her own community as a member of the Meadowgreen Community Association.
In addition, she has been nominated for several business awards including:
- Saskatoon chamber of Commerce SABEX Awards,
- YWCA Women of Distinction Award as well,
- 2007 Women Entrepreneurs of Saskatchewan Member of The Year recipient.
- PickNic’s Catering has also been voted, numerous times, as Saskatoon’s Best Caterer in Planet S magazine.
Trusted Saskatoon owner, Sara made a speech at the 15-year celebrations and presented Nicola with a gift on behalf of the Trusted Saskatoon team. She also presented Nicola and the PickNic's team with the 5year Trusted Saskatoon Award - We are proud to support Nicola and her team, who by the way, have not had a single complaint in over 5 years!!
Looking for a caterer in Saskatoon for your event?
Contact Nicola and her amazing team and see what sets them apart!
The Trusted Saskatoon Directory team is proud to support many different community initiatives including this event that two of our Trusted Saskatoon Partners supported! Ricky Iula, Decora Homes Ltd. and Kari Calder, Century 21 Fusion both participated in the Celebrity Bartending Challenge on April 11th at Congress Beer House in Saskatoon in support of Big Brothers Big Sisters.
Local Bartending Challenge in Support of Big Brothers Big Sisters Saskatoon
On April 11th at Congress Beer House in Saskatoon Ricky Iula and Kari Calder showcased their bartending skills and sold their signature cocktail to raise money for this great cause! It was a wonderful evening raising awareness of the importance of positive mentors and supporting youth in our community.
Ricky Iula from Decora Homes Ltd. stepped up in a HUGE for Big Brothers Big Sisters and raised $21,825 earning him the top fundraiser award and bragging rights! Ricky set a goal and exceeded it by reaching out to his amazing team, suppliers, family and friends for support! Ricky puts a 110% into everything he does including the stunning custom homes they build for their clients.
Kari Calder, Trusted Saskatoon Realtor showed off her bartending skills at the Local Bartending Challenge and earned herself the best cocktail award for her Dirty Flamingo! She also raised money for STARS ambulance with every flamingo cup sold and donated hundreds of dollars to Big Brothers Big Sisters of Saskatoon! Kari is a multi-award winning realtor and she truly cares about the Saskatoon community!
Big Brothers Big Sisters of Saskatoon and Area's mission is "Every Child in Canada Who Needs a Mentor, Has a Mentor." This year alone Big Brothers Big Sisters of Saskatoon will change lives for more than 600 children and youth in Saskatoon helping to support them to be more confident, feel secure and become leaders. Many children and youth in Canada struggle with societal barriers and face adversities in their lives. This organization is there to support them by providing positive mentors and experiences. Thank you both for your contributions at the event to support this great organization!
Whether you are looking at custom building or buying/selling these two amazing Trusted Saskatoon Partners have you covered! See client testimonials and more by clicking links below!
Palliser Rooms EQ3 is an independent furniture store that has been operating in Saskatoon for fourteen years. The store specializes in offering a generous selection of contemporary furnishings (predominantly Canadian brands) and a personalized service that is forward-thinking and client-focused. Customer reviews describe Palliser Rooms EQ3 as a "great shopping experience," "with exceptional sales staff," "best displays and best furniture in town," and the kicker: "great delivery service." The comments reflect the company's commitment to providing excellent customer service and speak to their impeccable taste and attention to detail.
Palliser Rooms EQ3 a Trusted Saskatoon Furniture store
'Tis the season for giving!
The Children's Wish Foundation has worked tirelessly for over 30 years to bring joy to children struggling with serious illness and their families. The bravery shown by these children & families, as they face the many challenges they do, is truly inspirational. We are a long-time supporter of the Children's Wish Foundation and donate annually to the organization's fundraising events. To give a child and their family some happiness during a dark time and a memory they can cherish is a cause we can all get behind.
This holiday season, give a minimum donation of $50 to the Children's Wish Foundation and receive a gift of $200 towards your purchase of Stressless seating OR $400 towards the purchase of a Stressless Peace Recliner at Palliser Rooms EQ3!
Visit our Stressless Gallery today at 2125 Faithfull Avenue in Saskatoon!
Offer ends January 15th, 2018. Some restrictions apply. Speak to your sales associate for details.
Marla Janzen is an award winning SASKATOON REAL Estate Agent. She takes action to sell her client's homes and find them the perfect new place to live whilst negotiating the best terms and price possible. She loves what she does and takes great pride in providing excellence in customer service to all of her clients.
Marla Janzen Awarded Century 21Fusion CENTURION for excellence in Saskatoon real estate
Marla Janzen is a multi award winning TRUSTED SASKATOON REAL ESTATE EXPERT listed on the SASKATOON DIRECTORY Of Excellence.
"Working for Century 21 Fusion , I have the opportunity to achieve a variety of different awards based on customer feedback and performance. “ Marla Janzen, Saskatoon REALTOR®
The Centurion® award is one of the most prestigious awards you can receive as a realtor. It is an annual award that is presented to the top Century 21 REALTORS®. Marla Janzen has won this award three times in her career including in 2016.
Demand on Saskatoon and area real estate will continue to grow over the next few years sites Global News. Saskatoon will need six new neighbourhoods and 26,000 new dwelling units by 2035 to keep up with a growing population.The city’s planning and development division said based on the current annual growth rate of 2.0 per cent, Saskatoon’s population will grow to just over 380,000 by 2035. Read more through this link.
When looking to purchase or sell a home Trust Marla Janzen Realtor!
Find Marla Online at
www.marlajanzen.com she is a Century 21 Fusion Realtor Saskatoon, Marla Janzen is TRUSTED SASKATOON REAL ESTATE EXPERT.