The businesses featured on www.trustedsaskatoon.com become Partners...and we promote the mantra that 'only together are we Trusted." ..we all have our parts to play to ensure the Saskatoon directory maintains the standards and high level of integrity that it does.
Trusted then enters into a contract, where the partners sign to uphold the 5 Trusted Guarantees ..these are the foundation of our business. They are the Guarantees that our Trusted businesses offer their clients...to ensure that our partners are upholding these guarantees daily we have a MYSTERY SHOPPER PROGRAM, where we mystery shop a minimum of 10% of our Trusted Partners on an annual basis... we get our mystery shoppers to fill out a report to tell us about the experience...
Our latest business to be mystery shopped is Trusted Saskatoon Salon HairStyle Inn.
TRUSTED COMPANY: Hairstyle Inn
MYSTERY SHOP CHECKLIST
1. How was the greeting/ welcome/ call answered?
Friendly.
2. If retail: Appearance of the store/staff and showroom?
WELL STOCKED; BUSY
3. What is the product/industry knowledge of staff?
Excellent!
4. If a quote is required, is the quote well laid out/ clear?
n/a
5. Did they ask where you found them?
Yes
6. Overall experience 1-10.
10
7. Would you return as a customer/ recommend them to close friends?
Absolutely.
8. Did anyone stand out as exceptional? If so, who? Why?
YES “DREGS” EXCEEDED MY EXPECTATIONS. PROFESSIONAL AND GIFT WITH PURCHASE.
9. If you made a purchase/booked a job, how was the process? If so, refer to the Trusted Guarantees and give an overall mark on each if applicable.
TRUSTED GUARANTEES
1. Provide the service and quality promised.
2. Complete the job on time.
3. Charge the price quoted with NO surprises.
4. Communicate honestly and be responsive to customer needs.
5. Resolve any issues with customer satisfaction in mind.
Please share any other comments relating to your experience with the company.
PLEASANT AND HELPFUL ATTITUDE EXHIBITED BY ALL STAFF. THE PRICE OF SERVICE WAS FAIR AND COMPETITIVE!
GREAT Job, Hairstyle Inn team!! This proves yet again that you deserve the thumbs-up from www.trustedsaskatoon.com !
If you want to experience the Trusted customer service difference, call Hairstyle Inn today.