Trusted Saskatoon businesses are Trusted Partners, as partners and we all have our parts to play to ensure the community maintains the standards and high level of integrity we promote. To ensure that partners are upholding these guarantees, we meet with them regularly, monitor their online reputation and we also have a MYSTERY SHOPPER PROGRAM. This involves members of the public sharing their experience with a Trusted Saskatoon Partner by filling out a report! Our latest business to be mystery shopped was Ray`s Moving and Storage a Trusted Saskatoon Moving company.
Professional, professional, professional...is the feedback we have heard about Rays Moving and storage Saskatoon from their clients over the last 8 years! In life, few events match the stress of moving.
TRUSTED PARTNER: RAY’S MOVING AND STORAGE
Date: Jul 19th, 2019
Name of Shopper: Ally
MYSTERY SHOP CHECKLIST
- How was the greeting/ welcome/ call answered? Great and friendly
- Product/industry knowledge of staff? In booking the move I talk a few different individuals and they were all very informative, and even called to confirm dates and times
- If a quote is required is the quote well laid out/ clear? It was laid out clear and easy to follow
- Did they ask where you found them? No
- Overall experience 1-10. 10
- Would you return as a customer/ recommend them to close friends? Yes I would
- Did anyone stand out as exceptional? If so who? Why – The movers Took great care and attention wrapping and protecting all my items. They were fantastic.
Did They Uphold The Trusted Guarantees?.
- Provide the service and quality promised. - YES
- Complete the job on time. – YES
- Charge the price quoted with NO surprises- YES
- Communicate honestly and be responsive to customer needs- YES
- Resolve any issues with customer satisfaction in mind – No issues to resolve
Please share any other comments relating to your experience with the company.
"I was very impressed with how this company operates, I felt like the really cared and understood what I was needing from them. Moves for any reason can be stressful. These guys helped me feel at ease.
Congratulation Rays Moving & Storage
, you have proved AGAIN, that you deserve the PROMOTION, ENDORSEMENT and KUDOS that we love to heap upon you ..Great businesses like you deserve the promotion. They understand what good customer service is!
MOST importantly the public in Saskatoon can feel confident that when they choose a Trusted business from The Saskatoon Directory of experts
they will be glad they did!! No risk..no stress..just Trusted businesses at their fingertips waiting to serve them!
Being a Trusted Business on the Trusted Saskatoon Directory of Excellence comes with a lot of responsibility - no other directory, advertising medium, or 'watchdog organization' puts businesses through the process we do before we promote and endorse them.
Why Choose a Business On the Trusted Saskatoon Directory?
All of the Trusted Saskatoon partners have to pass a unique verification process, they are then annually contracted to uphold our 5 Trusted Guarantees. The partners then become part of a local community of Saskatoon and area businesses who we promote with a strong local marketing campaign. We also have a Trusted MYSTERY SHOPPER PROGRAM. This is where we find and engage with normal everyday people, just like you, who are looking for products and services in Saskatoon and area. We approach individuals we can see are looking for a local business and we ask them to mystery shop Trusted Saskatoon Partners. Those that agree to be Trusted mystery shoppers go about their usual business, except at the end they fill out a report to tell us about the experience. We then share it with you! The Trusted Saskatoon Team are thrilled to share our latest mystery shop report about Scott Roofing!
Name of Shopper: Brett B
1. How was the greeting/welcome/call answered?
Promptly and professionally. I had someone booked for an inspection and quote within minutes.
2. Product industry knowledge of staff?
Scott had multiple samples available and was able to source my roof needs without delay.
4. If a quote is required is it well laid out / clear?
Yes, it was delivered quickly and the information on the quote was clear.
5. Did they ask where you found them?
6. Overall experience 1-10
10 out of 10
7. Would you return/recommend?
8. Did anyone stand out as exceptional?
9. If you made a purchase or booked a job, how was the process?
Did they uphold the 5 Trusted Guarantees?
- Provide the service and quality promised - Yes
- Complete the job on time - yes
- Change the price quoted with no surprises - yes
- Communicate.honestly and be responsive to customer needs - yes
- Resolve any issues with customer satisfaction in mind - yes
Please share any other comments relating to your experience with the company.
"This was an interesting test for Scott Roofing because of some strange circumstances which they handled very well.The roofing material loader (a 3rd party company - not Scott Roofing) - fell through my roof when delivering. Honest accident. They had a repair person there in minutes and properly fixed an entire side of the roof, actually adding value to my home. They let me know of the problem right away and did not try to hide it. There was no cost to me and they made sure I was happy with the work. "
"They finished the roofing just before a very powerful windstorm. I found a roofing nail on my deck not long after and wondered how many might be scattered on the lawn or neighbours lawn. Because the work happened while my family was on vacation, I didn’t want to mow my lawn, now very long due to vacation absence (ie shoot nails around) or have my kids play in the yard for fear of injury and therefore potential litigation. They agreed at no extra cost to come and do a second round of cleanup with a magnet. They did, and everything has been clear; my neighbours said they asked them if they could go over their yards too just in case."
"Scott Roofing’s quote came in 10-12% under 3 other companies that I contacted."
Reed Security believes when you become a client you will be entering into a relationship – one they want to grow and become long term...they work hard to meet all your Saskatoon Alarm & security needs from day one! Reed Security are Trusted Saskatoon Alarm and Security Experts.
Smart home security is a back-to-school essential for many working families with older children.
With an array of after-school safeguards for your kids, it delivers peace of mind throughout the school year and for years to come. Your kids can even grow into it as they become more independent.
Fewer keys mean fewer worries
As soon as your kids are old enough to arrive home on their own, Alarm.com starts making things easier with keyless smart locks and user codes for easy access.
Unlike keys, user codes can't be dropped, lost on the bus, or left in the door. If forgotten, its owner can ring the doorbell camera and you can unlock the door from work. Like a set of keys, however, your child's first user code can still confer a sense of responsibility that they'll love.
Technology makes check-ins less challenging
With every school year, your kids grow a little more independent. Meanwhile, you worry just as much as you ever did, and you need to know they're okay after school.
Your Alarm.com app is here to help, offering peace of mind via quick, visual check-ins. You can see a quick snapshot from any Image Sensor, view a live feed from your indoor or outdoor cameras, and even get front-door video clips of your kids arriving home.
If you prefer a hands-off approach, Alarm.com also offers a range of custom alerts for specific activity and events, such as the kids not arriving home on time, or even the video game cabinet being open for too long.
Smart reminders ensure that your house stays secure
As kids get older, they have more going on, which means they forget things. Unfortunately, this often includes securing the house when they're last to leave.
Alarm.com can help with actionable smartphone reminders. Once your teens have their own Alarm.com app, your house can remind them directly if a door isn't locked, or the garage is open, or the security system isn't armed when it should be. They'll be able to fix things quickly with a remote command.
As kids grow, Reed Security keeps up
We keep up with your family as tray grow. When it's time to add a new device like a doorbell camera or smart lock, Reed Security is on hand to help. We also deliver new features and updates digitally through the cloud, keeping your Alarm.com-powered home at the cutting edge of smart home technology.
$0 Installation Plans are available O.A.C.
The decision to purchase your home is one of the most important decisions you will ever make, and will also be one of your largest investments. Done right, it can also be one of the most exciting and fulfilling times in your life! Kari Calder a Saskatoon Realtor with Century 21 Fusion is there to help you through the process, and provide you and your family with the peace of mind that comes with knowing that you have a realtor working with your best interests in mind. Kari Calder is a Trusted Saskatoon Realtor
As a real estate agent in Saskatoon, Kari Calder can proudly say that she donates a portion of each and every sale to send kids to Camp Easter Seals. Easter Seals has been supported by Century 21 since 1979...well before Kari became a REALTOR® in Saskatoon! She has always been a proud supporter since becoming a Saskatoon REALTOR® in 2007 but since having a child of her own in 2014 she has stepped up her contributions.
To date, Century 21 REALTORS across Canada have raised approximately $12 Million to send kids to camp. In 2018 they had an astounding year and raised over $704,000 for Easter Seals through the C21 Kids to Camp Program: enough to enable over 330 kids who are living with disabilities to enjoy and benefit from the transformative experience of a lifetime at an Easter Seals summer camp in 2019.
As Tomany likely are unaware, we have an amazing spot in Watrous for local kids. Kari had the pleasure of visiting here in previous years and was blown away by the facility but also by the kids she met and all of the loving souls who work here and dedicate their time and energy to such a rewarding place. Century 21 agents from across Saskatchewan dedicate time each year to do a “camp clean up” before the season begins.
As a national company, Century 21 is a long standing partner and donor. Each year they have a variety of fundraisers including golf tournaments and events to help raise money to send kids living with disabilities to Easter Seals’ accessible summer camps across the country so that they can have fun, learn new skills, cultivate lifelong friends, and develop their confidence and abilities.
In 2018 our local Century 21 brokerage in Saskatoon was #3 in Canada and #7 in North America for funds raised. Amazingly, Century 21 Saskatoon was right behind Regina who held the #2 spot for Century 21 Canada with money raised.
Each home sold by Kari and each buyer represented by Kari in purchasing a home in Saskatoon (and surrounding communities) allows her to donate to this great cause and she has personally been raising above and beyond the amount to be recognized as a “Golden Heart” with the company. She can’t do this without her loyal Saskatoon real estate clients and those who refer their friends and family to her. So she wants to say thank you...we know the kids thank you as well!
Please consider Kari as your Trusted Saskatoon REALTOR® with a golden heart when it comes time for your or your family’s next real estate needs.
Purchasing your home is one of the biggest and most important decisions that you can make. Tammy Wandzura a Trusted Saskatoon Mortgage broker and the team at Elite Mortgage Choice believe that buying a home should also be an exciting experience with little to NO stress. By trusting your Mortgage Broker, you are ensuring that any stress you may have had in previous encounters can be eliminated! Tammy Wandzura is a Trusted Saskatoon Mortgage Broker. In her latest tip written by Brydon Wandzura specialist mortgages information is shared!
Considering a Med, Vet or Dentistry Mortgage?
Did you know that new mortgage programs may allow you to qualify for a mortgage while you are still in school based on your projected income? As a recent graduate from the University of Saskatchewan, I have been through the trials and tribulations that come with Post Secondary Education.
Questions You Could Ask Yourself As A Student:
- Where am I going to find a job when I am done?
- How do I apply for these student loan credits?
- How do I do my income tax?
- And …. mortgage…what are the first steps and do I qualify?
If only they taught us these things in University!
Look no further, I know a thing or two about mortgages, here’s hows they work for Medical, Veterinary and Dentistry students.
Medical Students Mortgages:
This program applies to Med students who have recently completed or who are in their third year of residency or fellowship. The program allows eligible members to qualify for a mortgage using ‘future projected incomes.’ The projected incomes are discipline-specific, i.e. a student in Anesthesiology has a different future projected income than someone in Cardiology and so on.
Veterinary & Dentistry Mortgages:
Like Medical students, Vet and Dentistry students who are in their final year of residency, fellowship, or program of study can also qualify for a mortgage using their respective projected incomes.
Great! How does that affect you?
Simply put, being able to use this future projected income lets you qualify for a mortgage as if you are already making that amount of money. It lets you get a head start on the home buying process and allows you to start building equity instead of just paying rent again, and again and again.