TRUSTED COMPANY: Clark Dziadyk - Realtor
Date: April 12, 2019
Name of Shopper: Stephanie
Mystery Shop Checklist
1. How was the greeting/ welcome/ call answered?: Fantastic! I emailed him, he called me back while on holidays.
2. If retail: Appearance of the store/staff and showroom?: N/A
3. Product/industry knowledge of staff?: Excellent.
4. If a quote is required is the quote well laid out/ clear?: N/A
5. Did they ask where you found them?: Yes.
6. Overall experience 1-10: 100.
7. Would you return as a customer/ recommend them to close friends?: Absolutely!
8. Did anyone stand out as exceptional? If so who? Why?: Clark Dziadyk - see attached.
9. If you made a purchase/booked a job how was the process? Yes.
If so refer to the Trusted Guarantees and give an overall mark on each if applicable.
1. Provide the service and quality promised. 10
2. Complete the job on time. N/A
3. Charge the price quoted with NO surprises. N/A
4. Communicate honestly and be responsive to customer needs. 10
5. Resolve any issues with customer satisfaction in mind. 10
Please share any other comments relating to your experience with the company.
Throughout my time with Clark, he has continuously wowed me. Not only as a realtor but also as a person. He is one of the most genuine, decent, selfless human beings I have ever met! From the very first call... which he made to me while he was on holidays within a few hours after my initial email to him... I knew I was in excellent hands. This man definitely picked the right career path. I felt as though he just "got me." Pretty sure he knew which home I was going to pick before I even did. I would be so lost without Clark... things I wouldn't have thought of, he did. His commitment to ensuring due diligence was... wow! He continually kept me updated, he knew what I needed before I did. He's professional, calm (which kept me calm haha,) and he always kept my best interests at the forefront of everything! The end result is I got the house I wanted, at the price I wanted, with a sweet bonus that would have fallen through if it wasn't for Clark! I am so incredibly thankful for him!
"The Realtor® in Your Neighbourhood"