Trusted Tips and Resources

Trusted Tips & Resources

Trusted Founder Shares A Personal Experience With A Roofing Company That Would Never Qualify For Trusted Saskatoon


When I started Trusted Saskatoon back in 2011, my aim was to create a website where consumers could find TRUSTWORTHY locally owned businesses who operate with integrity. I had suffered a few times from negative experiences and felt that there was something missing that prevented people being ripped off. I recently experienced first-hand ( again) the exact reason why I was driven to create www.trustedsaskatoon.com, as a real resource to protect and help YOU the consumer who is choosing where to spend your hard earned money!

Sara Shares A Real Life Roofing Story

Not long ago I returned home to find that a local 'cedar shake expert' roofing company had stopped by. They spoke to a family member in my absence and delivered a flyer, product brochure, business card and a detailed $12,500 quote for a new roof. I had not requested a quote, however the company representative said they wanted to provide it to us as a courtesy as they were concerned for us. They noted that this was their recommendation based on the many issues they could see whilst working on our neighbours roof. The company had been next door for a few days repairing and re-roofing the roof and they said that had given them an excellent opportunity to see the issues on our roof. Even better,  because they were in the area, they would do it for a special reduced price – how kind of them! 

Unfortunately for this roofing company, they pitched their quote to the wrong homeowners... 

Being the owner of Trusted for nearly 9 years, means that I have learnt a lot of best practices when it comes to quoting. In addition to that, I have lots of people sharing with me who NOT to trust in Saskatoon. This company has been mentioned to me at least a dozen times over the years, so I was bound to be suspicious of the quote and the motivations behind it.


Naturally, I wanted to find out whether these roofing ‘experts’ were right about the issues with my roof, so I called one of our Trusted Saskatoon Roofers, Scott Roofing to take a look. 

Scott Roofing 

Scott Roofing has over 30 years years of experience in the Saskatoon roofing industry and they are the first roofing choice for many of Saskatoon's top contractors. Owner, Scott Landru has  extensive roofing experience, skills and knowledge.They have proven track record and we know them to be a trustworthy reliable roofing contractor for both builders and homeowners who value friendly service and honest advice. 

A Roof Inspection 


Scott visited my house with some team members, and inspected my roof from ground level as well as from on the roof itself. They also checked via a drone to make very sure they had done a thorough job. After a few days he sent over the report and a quote that I have attached below.

 


Please note that the roof showed “signs of normal wear due to ageing”, but that it still had a “projected remaining life expectancy of 15-25 years” so in his expert opinion there would be no reason to complete a roof replacement or any repairs any time soon.

 
Scott’s information raised the question, WHY would this other roofing company give us a quote for $12,500 for a new roof when there was nothing wrong with it? Was this just a genuine mistake, or was there something a bit more sinister to the story? 

WHY You Should Always Do Your Due Diligence 


Upon further investigation, they have 19 (yes,19) cases against them due to issues with past jobs, so it is clear that there is a trend beginning to appear with this business.. They are NOT trustworthy. 

Roofers are often seen as untrustworthy by homeowners, as there have been too many stories like this of people being scared into thinking that their most valuable asset is going to be wrecked by a roof that is in 'desperate' need of a replacement. To add to the problem, few Canadians make the necessary verifications, such as ensuring the company they are signing with legally exists (16%), has proper insurance (19%), a business licence (27%), and a clean legal history (14%). This exacerbates the problem and leads to people being ripped off unnecessarily. 

So, what point am I trying to make by sharing my experience??

I want to emphasize that you should ALWAYS shop around and get at least 2 or 3 quotes whenever you need a job done, to ensure that you do not get ripped off by a disreputable contractor or business owner. Alternatively, you can cut out all that leg work and save time and stress, simply visit Trusted Saskatoon, where you can find a Trusted Saskatoon businesses in 40  categories. We KNOW them, we care about them AND you the consumer. We have checked them out for you and we work with them to maintain standards. They share their experience and advice with you in articles like this - we have collected over 1000 helpful articles  in our Trusted Saskatoon library . We GUARANTEE that we only promote trustworthy integrity driven locally owned businesses who are invested in our community and will always complete work to the highest quality for a fair price on time! 

I will not name the other roofing company - that is not my role- Trusted is here to support and promote the businesses we partner with, those operating in line with our Trusted Guarantees. We stand by them and so do all of our other wonderful Trusted Saskatoon partners. 

5 Trusted Guarantees

  1. Provide the service and quality promised.
  2. Complete the job on time.
  3. Charge the price quoted with NO surprises.
  4. Communicate honestly and be responsive to customer needs.
  5. Resolve any issues with customer satisfaction in mind.


Scott Roofing is a Trusted Saskatoon Roofer  


Trusted Saskatoon Roofer Scott Roofing Mystery Shop!

Being a Trusted Business on the Trusted Saskatoon Directory of Excellence comes with a lot of responsibility - no other directory,  advertising medium, or 'watchdog organization' puts businesses through the process we do before we promote and endorse them. 


Why Choose a Business On the Trusted Saskatoon Directory? 

All of the Trusted Saskatoon partners have to pass a unique verification process, they are then annually contracted to uphold our 5 Trusted Guarantees. The partners then become part of a local community of Saskatoon and area businesses who we promote with a strong local marketing campaign. We also have a Trusted MYSTERY SHOPPER PROGRAM. This is where we find and engage with normal everyday people, just like you, who are looking for products and services in Saskatoon and area. We approach individuals we can see are looking for a local business and we ask them to mystery shop Trusted Saskatoon Partners. Those that agree to be Trusted mystery shoppers go about their usual business, except at the end they fill out a report to tell us about the experience. We then share it with you! The Trusted Saskatoon Team are thrilled to share our latest mystery shop report about Scott Roofing! 

Mystery Shop Scott Roofing 


Name of Shopper: Brett B


1. How was the greeting/welcome/call answered?

Promptly and professionally. I had someone booked for an inspection and quote within minutes.

2. Product industry knowledge of staff?

Scott had multiple samples available and was able to source my roof needs without delay. 

4. If a quote is required is it well laid out / clear?

Yes, it was delivered quickly and the information on the quote was clear.


5. Did they ask where you found them?

Yes


 

6. Overall experience 1-10

10 out of 10


7. Would you return/recommend?

Yes.


8. Did anyone stand out as exceptional?

Yes, Scott.


9. If you made a purchase or booked a job, how was the process?

 See below


Did they uphold the 5 Trusted Guarantees? 

  1. Provide the service and quality promised -  Yes
  2. Complete the job on time - yes
  3. Change the price quoted with no surprises - yes
  4. Communicate.honestly and be responsive to customer needs - yes
  5. Resolve any issues with customer satisfaction in mind - yes



Please share any other comments relating to your experience with the company. 


 "This was an interesting test for Scott Roofing because of some strange circumstances which they handled very well.The roofing material loader (a 3rd party company - not Scott Roofing) - fell through my roof when delivering. Honest accident. They had a repair person there in minutes and properly fixed an entire side of the roof, actually adding value to my home. They let me know of the problem right away and did not try to hide it. There was no cost to me and they made sure I was happy with the work. "
"They finished the roofing just before a very powerful windstorm. I found a roofing nail on my deck not long after and wondered how many might be scattered on the lawn or neighbours lawn. Because the work happened while my family was on vacation, I didn’t want to mow my lawn, now very long due to vacation absence (ie shoot nails around) or have my kids play in the yard for fear of injury and therefore potential litigation. They agreed at no extra cost to come and do a second round of cleanup with a magnet. They did, and everything has been clear; my neighbours said they asked them if they could go over their yards too just in case."
"Scott Roofing’s quote came in 10-12% under 3 other companies that I contacted." 

CONGRATULATIONS on a successful mystery shop Scott and the team at Scott Roofing a Trusted Saskatoon Roofer! As roofing is one of the least Trusted categories out there, we are thrilled to have such amazing roofers like Scott Roofing on Saskatoons directory of excellence!.

Honest, Dependable, Hardworking

Customer satisfaction is their top priority. 

Contact Scott today for a free quote for all your roofing needs. 


Scott Roofing is a Trusted Saskatoon Roofer.



Trusted Saskatoon welcomes Scott Roofing as a Trusted Saskatoon Roofer

The Trusted Saskatoon Directory Team are thrilled to brag about our latest Saskatoon partner in our Saskatoon Contractors, Exteriors & Roofers category. We would like to welcome and introduce you to Scott Roofing a Trusted Saskatoon Roofer. 



Scott Roofing has over 30 years years of experience in the Saskatoon roofing industry and they are the roofer of choice for many of Saskatoon's top contractors. Their extensive roofing experience, skills and knowledge means they have proven themselves to be a trustworthy business and they are known as a reliable roofing contractor for both builders and homeowners who value friendly service and honest advice. 

Scott Landru and his team at Scott Roofing have an impeccable reputation for high-quality, clean work and they believe that relationships really matter.


As part of the unique Trusted Saskatoon verification process, we contacted a long list of Scott Roofing clients. These included both residential and commercial roofing clients,  to hear their opinion about the quality of workmanship and service Scott and his team provide. 

Wow,  we were impressed! Most of those surveyed rated them 10/10! 

"We have used Scott Roofing for two projects in the last twelve months. First we had our detached garage reshingled and then our home. I have to say that we have been VERY pleased with the service and workmanship. They have many years of experience and it truly shows in the care and attention they take. I would highly recommend Scott Roofing to anyone looking for great service and quality workmanship at competitive pricing." Sherry, Saskatoon

 
One of their clients wrote about their experience in a Google review that we found whilst doing our due diligence and checking Scott Roofings online reputation. We wanted to share,  as it includes a word of warning about what happens if you are unfortunate enough to have an experience with disreputable roofers. 

" I was not fortunate enough to have Scott Roofing replace my roof, I had the experience of using a less reputable company last year.
Today, however, a crew from Scott Roofing was diligently working across the street from my house. On my way home one of the team stopped me and asked to speak with me. He pointed out a potentially serious mistake in the work done to my roof that I wouldn't have been able to identify myself. He asked if it would be okay for him to quickly hop onto my roof and fix the issue because as a professional it was painful for him to see a homeowner with such obvious deficiencies left behind.
To me, this is the measure of true character in a person and a company. How does someone treat you when you have nothing to offer them? When there is no personal benefit to helping you out, how do they react? Every company will talk highly of their service and quality of work, today Scott Roofing skipped the talk and showed their integrity in their actions.
Today, however, a crew from Scott Roofing was diligently working across the street from my house. On my way home one of the team stopped me and asked to speak with me. He pointed out a potentially serious mistake in the work done to my roof that I wouldn't have been able to identify myself. He asked if it would be okay for him to quickly hop onto my roof and fix the issue, because as a professional it was painful for him to see a home owner with such obvious deficiencies left behind 
To me, this is the measure of true character in a person and a company. How does someone treat you when you have nothing to offer them? When there is no personal benefit to helping you out, how do they react? Every company will talk highly of their service and quality of work, today Scott Roofing skipped the talk and showed their integrity in their actions.These are the actions of the only roofing company I will use from now on, and the only company I'll be willing to recommend to friends and family."  Scott Jamison, Saskatoon.


This is an example of exactly the reason Trusted Saskatoon directory was created in the first place!! 


Trusted Saskatoon warmly welcomes Scott and his team to the Saskatoon directory of excellence, Scott Roofing is a Trusted Saskatoon Roofer and we are proud to give them the thumbs up!

   

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S & E Trusted Online Directories Inc
TrustedSaskatoon.com
129 21st St E #400
Saskatoon, SK   S7K 0B2
Ph: 306.244.4150

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