Being a Trusted Business on the Trusted Saskatoon Directory of Excellence comes with a lot of responsibility - no other directory, advertising medium, or 'watchdog organization' puts businesses through the process we do before we promote and endorse them.
Why Choose a Business On the Trusted Saskatoon Directory?
All of the Trusted Saskatoon partners have to pass a unique verification process, they are then annually contracted to uphold our 5 Trusted Guarantees. The partners then become part of a local community of Saskatoon and area businesses who we promote with a strong local marketing campaign. We also have a Trusted MYSTERY SHOPPER PROGRAM. This is where we find and engage with normal everyday people, just like you, who are looking for products and services in Saskatoon and area. We approach individuals we can see are looking for a local business and we ask them to mystery shop Trusted Saskatoon Partners. Those that agree to be Trusted mystery shoppers go about their usual business, except at the end they fill out a report to tell us about the experience. We then share it with you! The Trusted Saskatoon Team are thrilled to share our latest mystery shop report about Scott Roofing!
Name of Shopper: Brett B
1. How was the greeting/welcome/call answered?
Promptly and professionally. I had someone booked for an inspection and quote within minutes.
2. Product industry knowledge of staff?
Scott had multiple samples available and was able to source my roof needs without delay.
4. If a quote is required is it well laid out / clear?
Yes, it was delivered quickly and the information on the quote was clear.
5. Did they ask where you found them?
Yes
6. Overall experience 1-10
10 out of 10
7. Would you return/recommend?
Yes.
8. Did anyone stand out as exceptional?
Yes, Scott.
9. If you made a purchase or booked a job, how was the process?
See below
Did they uphold the 5 Trusted Guarantees?
- Provide the service and quality promised - Yes
- Complete the job on time - yes
- Change the price quoted with no surprises - yes
- Communicate.honestly and be responsive to customer needs - yes
- Resolve any issues with customer satisfaction in mind - yes
Please share any other comments relating to your experience with the company.
"This was an interesting test for Scott Roofing because of some strange circumstances which they handled very well.The roofing material loader (a 3rd party company - not Scott Roofing) - fell through my roof when delivering. Honest accident. They had a repair person there in minutes and properly fixed an entire side of the roof, actually adding value to my home. They let me know of the problem right away and did not try to hide it. There was no cost to me and they made sure I was happy with the work. "
"They finished the roofing just before a very powerful windstorm. I found a roofing nail on my deck not long after and wondered how many might be scattered on the lawn or neighbours lawn. Because the work happened while my family was on vacation, I didn’t want to mow my lawn, now very long due to vacation absence (ie shoot nails around) or have my kids play in the yard for fear of injury and therefore potential litigation. They agreed at no extra cost to come and do a second round of cleanup with a magnet. They did, and everything has been clear; my neighbours said they asked them if they could go over their yards too just in case."
"Scott Roofing’s quote came in 10-12% under 3 other companies that I contacted."
