Trusted Tips and Resources

Trusted Tips & Resources

Trusted Saskatoon Mystery Shop of HomeQuarter Coffeehouse & Bakery

In the Trusted Saskatoon community, we all have our parts to play to ensure we maintain the standards and high level of integrity we promote. To ensure that our partners are upholding these guarantees, we have a MYSTERY SHOPPER PROGRAM, where we ask people in Saskatoon to share their experience by filling out a report to tell us about their experience with a Trusted Saskatoon Partner! Our latest business to be mystery shopped was HomeQuarter Coffeehouse & Bakery Trusted Saskatoon Caterer & Bakery. This particular mystery shop was conducted by twin 11year olds Eden & Esmé who took the mission very seriously! Enjoy! 

HomeQuarter Coffeehouse & Bakery Mystery Shop


TRUSTED PARTNER: HomeQuarter



Name of Shoppers: Eden & Esmé T- Aged 11yrs 

MYSTERY SHOP CHECKLIST

  • How was the greeting/ welcome/ call answered? The man at the counter was very nice and helpful

  • Product/industry knowledge of staff? The offered Mom lots of different coffee options, she likes coffee and said it was really good coffee.  

  • If a quote is required is the quote well laid out/ clear? All the prices were on the menu board above the counter

  • Did they ask where you found them? No

  • Was the place well presented? clean and tidy? The cafe is very nice inside - they have lots of glass and many different places to sit. There is a place for little kids to play, booths to sit in and even an upstairs part which was more private.  They also had lots of places to plug in our chargers so we could use our phone and they had free wifi. It was very clean.

  • Overall experience 1-10.  9.5

  • Would you return as a customer/ recommend them to close friends? Yes,  we have been back and want to go again as there are lots of nice things in the bakery cabinet we would like to try. 

  • Did anyone stand out as exceptional? If so who? Why – The person that makes the cakes and pastries as they are very very good and the man that made Mom's coffee and our chai lattes is very talented at making nice patterns on top of the drinks. Our Step-Dad tries to do them at home but don't look as nice as the ones at HomeQuarter.  



Refer to the Trusted Guarantees-  Did they live up to expectations? 


TRUSTED GUARANTEES 

  1. Provide the service and quality promised. - YES
  2. Complete the job on time. – YES
  3. Charge the price quoted with NO surprises- YES
  4. Communicate honestly and be responsive to customer needs- YES
  5. Resolve any issues with customer satisfaction in mind – Nothing went wrong 


Please share any other comments relating to your experience with the company. 


"The scone, the cinnamon bun and Mom's sandwhich were all very tasty - the cinnamon bun was the best though, it was perfect. The Chai Latte was the 2nd best we have ever had. My Mom asked what the best was and we told her it was from a little place inside the Farmers Market a while ago . Mom started laughing because this was the place that used to be inside the Farmers  Market - so really they have done the 1st and 2nd best chai lattes ever! 





HomeQuarter also offer catering - based on what you have tasted would you like HomeQuarter to cater an event for you?  


If we had a birthday party that was catered or if we could order from HomeQuarter on Health Hunger at school we would be really excited! We are sure the catering is as good as the food and drink we have had. They are very good at everything they do.  

Congratulation Lee, Grace and the team at HomeQuarter! and you have proved once more that you deserve the PROMOTION, ENDORSEMENT and KUDOS that we love to heap upon you. Great Saskatoon and area businesses like yours deserve the promotion 

MOST importantly the public in Saskatoon can feel confident that when they choose a Trusted business from The Saskatoon Directory of experts they will be glad they did!! No risk..no stress...just Trusted businesses at their fingertips waiting to serve them! 


Trusted Saskatoon Mystery Shop -Wiseguys Mattress

Saskatoon businesses sign annual contracts with the Trusted team once they pass the verification process. That is when they become Trusted Saskatoon Partners. In the Trusted Saskatoon community, we all have our parts to play to ensure the community maintains the standards and high level of integrity we promote. To ensure that our partners are upholding these guarantees, we monitor the partners on an ongoing basis and we also have a MYSTERY SHOPPER PROGRAM. This is where we ask normal everyday people to share their experiences with Trusted partners by filling out a report! Our latest business to be mystery shopped was Wiseguys Mattresses a Trusted Saskatoon Mattress and Furniture store. Enjoy! 

Wiseguys Mattresses Mystery Shop.


TRUSTED PARTNER: Wiseguys Mattresses.

Date: Aug 24th, 2019
Name of Shopper: Kim 

MYSTERY SHOP CHECKLIST

  • How was the greeting/ welcome/ call answered? A big smile and a hello from the lady at the desk
  • Product/industry knowledge of staff? She was very knowledgeable, made sure to ask exactly what we were looking for and took us to 4 different options of beds 
  • If a quote is required is the quote well laid out/ clear? It was 100% clear and was on the beds, she confirmed the prices and we chose the best option.
  • Did they ask where you found them? No
  • Overall experience 1-10.  10
  • Would you return as a customer/ recommend them to close friends? Yes I would
  • Did anyone stand out as exceptional? If so who? Why – The lady in the store was very nice and helped us carry the bed, box spring to our truck.

Refer to the Trusted Guarantees and give an overall mark on each. 


TRUSTED GUARANTEES 

  1. Provide the service and quality promised. - YES
  2. Complete the job on time. – YES
  3. Charge the price quoted with NO surprises- YES
  4. Communicate honestly and be responsive to customer needs- YES
  5. Resolve any issues with customer satisfaction in mind – No issues to resolve 











Please share any other comments relating to your experience with the company. 


"I was very impressed that the lady in the store said we could try the mattress at home and if our daughter didnt like it for ANY reason that we could return for another option with no questions asked. The prices were very reasonable and there were so many great option in our price range ( under $1000 for a double bed) . I saw lots of thank you cards on the wall from customers and I can understand why! It's clear that Wiseguys is a Trusted Saskatooon company ! 



Congratulation Mark and the team at Wiseguys, you have proved once more that you deserve the PROMOTION, ENDORSEMENT and KUDOS that we love to heap upon you. Great Saskatoon and area businesses like yours  deserve the promotion 

MOST importantly the public in Saskatoon can feel confident that when they choose a Trusted business from The Saskatoon Directory of experts they will be glad they did!! No risk..no stress..just Trusted businesses at their fingertips waiting to serve them! 





Wiseguys are Trusted Saskatoon Mattress and furniture store 


Trusted Saskatoon Roofer Scott Roofing Mystery Shop!

Being a Trusted Business on the Trusted Saskatoon Directory of Excellence comes with a lot of responsibility - no other directory,  advertising medium, or 'watchdog organization' puts businesses through the process we do before we promote and endorse them. 


Why Choose a Business On the Trusted Saskatoon Directory? 

All of the Trusted Saskatoon partners have to pass a unique verification process, they are then annually contracted to uphold our 5 Trusted Guarantees. The partners then become part of a local community of Saskatoon and area businesses who we promote with a strong local marketing campaign. We also have a Trusted MYSTERY SHOPPER PROGRAM. This is where we find and engage with normal everyday people, just like you, who are looking for products and services in Saskatoon and area. We approach individuals we can see are looking for a local business and we ask them to mystery shop Trusted Saskatoon Partners. Those that agree to be Trusted mystery shoppers go about their usual business, except at the end they fill out a report to tell us about the experience. We then share it with you! The Trusted Saskatoon Team are thrilled to share our latest mystery shop report about Scott Roofing! 

Mystery Shop Scott Roofing 


Name of Shopper: Brett B


1. How was the greeting/welcome/call answered?

Promptly and professionally. I had someone booked for an inspection and quote within minutes.

2. Product industry knowledge of staff?

Scott had multiple samples available and was able to source my roof needs without delay. 

4. If a quote is required is it well laid out / clear?

Yes, it was delivered quickly and the information on the quote was clear.


5. Did they ask where you found them?

Yes


 

6. Overall experience 1-10

10 out of 10


7. Would you return/recommend?

Yes.


8. Did anyone stand out as exceptional?

Yes, Scott.


9. If you made a purchase or booked a job, how was the process?

 See below


Did they uphold the 5 Trusted Guarantees? 

  1. Provide the service and quality promised -  Yes
  2. Complete the job on time - yes
  3. Change the price quoted with no surprises - yes
  4. Communicate.honestly and be responsive to customer needs - yes
  5. Resolve any issues with customer satisfaction in mind - yes



Please share any other comments relating to your experience with the company. 


 "This was an interesting test for Scott Roofing because of some strange circumstances which they handled very well.The roofing material loader (a 3rd party company - not Scott Roofing) - fell through my roof when delivering. Honest accident. They had a repair person there in minutes and properly fixed an entire side of the roof, actually adding value to my home. They let me know of the problem right away and did not try to hide it. There was no cost to me and they made sure I was happy with the work. "
"They finished the roofing just before a very powerful windstorm. I found a roofing nail on my deck not long after and wondered how many might be scattered on the lawn or neighbours lawn. Because the work happened while my family was on vacation, I didn’t want to mow my lawn, now very long due to vacation absence (ie shoot nails around) or have my kids play in the yard for fear of injury and therefore potential litigation. They agreed at no extra cost to come and do a second round of cleanup with a magnet. They did, and everything has been clear; my neighbours said they asked them if they could go over their yards too just in case."
"Scott Roofing’s quote came in 10-12% under 3 other companies that I contacted." 

CONGRATULATIONS on a successful mystery shop Scott and the team at Scott Roofing a Trusted Saskatoon Roofer! As roofing is one of the least Trusted categories out there, we are thrilled to have such amazing roofers like Scott Roofing on Saskatoons directory of excellence!.

Honest, Dependable, Hardworking

Customer satisfaction is their top priority. 

Contact Scott today for a free quote for all your roofing needs. 


Scott Roofing is a Trusted Saskatoon Roofer.



Trusted Saskatoon Real Estate Agent Kari Calder Supports Camp Easter Seals

The decision to purchase your home is one of the most important decisions you will ever make, and will also be one of your largest investments. Done right, it can also be one of the most exciting and fulfilling times in your life! Kari Calder a Saskatoon Realtor with Century 21 Fusion is there to help you through the process, and provide you and your family with the peace of mind that comes with knowing that you have a realtor working with your best interests in mind.  Kari Calder is a Trusted Saskatoon Realtor

Kari Calder Supports Camp Easter Seals

As a real estate agent in Saskatoon, Kari Calder can proudly say that she donates a portion of each and every sale to send kids to Camp Easter Seals. Easter Seals has been supported by Century 21 since 1979...well before Kari became a REALTOR® in Saskatoon! She has always been a proud supporter since becoming a Saskatoon REALTOR® in 2007 but since having a child of her own in 2014 she has stepped up her contributions.


To date, Century 21 REALTORS across Canada have raised approximately $12 Million to send kids to camp. In 2018 they had an astounding year and raised over $704,000 for Easter Seals through the C21 Kids to Camp Program: enough to enable over 330 kids who are living with disabilities to enjoy and benefit from the transformative experience of a lifetime at an Easter Seals summer camp in 2019.
As Tomany likely are unaware, we have an amazing spot in Watrous for local kids. Kari had the pleasure of visiting here in previous years and was blown away by the facility but also by the kids she met and all of the loving souls who work here and dedicate their time and energy to such a rewarding place. Century 21 agents from across Saskatchewan dedicate time each year to do a “camp clean up” before the season begins.

As a national company, Century 21 is a long standing partner and donor. Each year they have a variety of fundraisers including golf tournaments and events to help raise money to send kids living with disabilities to Easter Seals’ accessible summer camps across the country so that they can have fun, learn new skills, cultivate lifelong friends, and develop their confidence and abilities.

In 2018 our local Century 21 brokerage in Saskatoon was #3 in Canada and #7 in North America for funds raised. Amazingly, Century 21 Saskatoon was right behind Regina who held the #2 spot for Century 21 Canada with money raised.
Each home sold by Kari and each buyer represented by Kari in purchasing a home in Saskatoon (and surrounding communities) allows her to donate to this great cause and she has personally been raising above and beyond the amount to be recognized as a “Golden Heart” with the company. She can’t do this without her loyal Saskatoon real estate clients and those who refer their friends and family to her. So she wants to say thank you...we know the kids thank you as well!

Please consider Kari as your Trusted Saskatoon REALTOR® with a golden heart when it comes time for your or your family’s next real estate needs.

Kari Calder is one Saskatoon's top Century 21 Fusion real estate agents. Kari can assist with all of your Saskatoon buying and selling real estate needs and she is a TRUSTED SASKATOON REALTOR

 

Kari Calder

Saskatoon Real Estate Agent

Century 21 Fusion

kari@saskatoonrealestate.net


Trusted Saskatoon Mortgage Broker Tammy Wandzura On Navigating a Med, Vet or Dentistry Mortgage

Purchasing your home is one of the biggest and most important decisions that you can make. Tammy Wandzura a Trusted Saskatoon Mortgage broker and the team at Elite Mortgage Choice believe that buying a home should also be an exciting experience with little to NO stress. By trusting your Mortgage Broker, you are ensuring that any stress you may have had in previous encounters can be eliminated! Tammy Wandzura is a Trusted Saskatoon Mortgage Broker. In her latest tip written by Brydon Wandzura specialist mortgages information is shared! 

Considering a Med, Vet or Dentistry Mortgage?

Did you know that new mortgage programs may allow you to qualify for a mortgage while you are still in school based on your projected income? As a recent graduate from the University of Saskatchewan, I have been through the trials and tribulations that come with Post Secondary Education.

Questions You Could Ask Yourself As A Student:


  1. Where am I going to find a job when I am done?
  2. How do I apply for these student loan credits?
  3. How do I do my income tax?
  4. And …. mortgage…what are the first steps and do I qualify?

If only they taught us these things in University!

Look no further, I know a thing or two about mortgages, here’s hows they work for Medical, Veterinary and Dentistry students.

Medical Students Mortgages: 


This program applies to Med students who have recently completed or who are in their third year of residency or fellowship. The program allows eligible members to qualify for a mortgage using ‘future projected incomes.’ The projected incomes are discipline-specific, i.e. a student in Anesthesiology has a different future projected income than someone in Cardiology and so on.

Veterinary & Dentistry Mortgages: 


Like Medical students, Vet and Dentistry students who are in their final year of residency, fellowship, or program of study can also qualify for a mortgage using their respective projected incomes.

Great! How does that affect you?

Simply put, being able to use this future projected income lets you qualify for a mortgage as if you are already making that amount of money. It lets you get a head start on the home buying process and allows you to start building equity instead of just paying rent again, and again and again.

Still, have questions? Contact Tammy Wandzura today for all of your Saskatoon mortgage needs by visiting her listing here  - Tammy Wandzura is Trusted SASKATOON MORTGAGE BROKER! 




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S & E Trusted Online Directories Inc
TrustedSaskatoon.com
129 21st St E #400
Saskatoon, SK   S7K 0B2
Ph: 306.244.4150

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