Trusted Tips and Resources

Trusted Tips & Resources

Trusted Saskatoon Auto Repair & Service Specialists Phobia Auto Share Their Story!

Trusted Saskatoon Auto Repair & Service Experts at Phobia Auto are based in Martensville and they are a trusted source for honest advice and qualified auto service and repairs. People ask all the time why you can't supply your own parts when they come into Phobia Auto. If you are wondering why Phobia Auto answer the question in the tip below. Phobia Auto Are Trusted Saskatoon & area Auto Repair & Service Specialists. 

Phobia Origin Story

From its modest roots to becoming the community’s largest auto shop, Phobia Auto Care has grown rapidly to land squarely in the heart of the community.

Owner Steven Cusson is a frequent face at the shop, and Phobia is as local as it gets. From community events, to sponsoring local sports teams and even filling a local pond with fish good enough to catch for dinner. Phobia prides itself on being the biggest, small-town, shop you’ll find.

In 2016 Phobia Auto Care was run out of the Stevens garage in Martensville. As a business built on trust and quality work, these values grew Phobia in three short years to be the incredible shop it is today. Steven hopes to make the shop a modern pariah, something different than the typical shop you are used to visiting.  In fact, the name, Phobia Auto Care, is a nod to the fear people typically feel when dealing with the automotive industry and Steven worked hard to make his shop a step above the rest. From the moment walk into Phobia, it feels different than a typical auto shop. Smiling faces, comfy couches, non-stop movies on TV and a fresh pot of coffee are all standard fair at Phobia. Steven understands vehicle service is not something most get excited to do, but Phobia strives to make it quick, honest and even a little fun!


Contact Steve and the team today- check out their reviews and see all they do on their listing here : 

Trusted Saskatoon Auto Repair Pro's at Phobia Auto Explain Why They Don't Allow Customers to Supply Parts

Trusted Saskatoon Auto Repair & Service Experts at Phobia Auto are based in Martensville and they are a trusted source for honest advice and qualified auto service and repairs. People ask all the time why you can't supply your own parts when they come into Phobia Auto. If you are wondering why Phobia Auto answer the question in the tip below. Phobia Auto Are Trusted Saskatoon & area Auto Repair & Service Specialists. 


Phobia Auto Will Not Allow Customers to Supply Parts


Reason # 1: Warranty

The main reason is the warranty. Phobia Auto offers at the 1-year part and labour warranty on almost everything they install (depending on the manufacturer or if it says a used major component.) 




Reason # 2: Who Takes the Blame



Warranty can be a sticky situation. Let’s say a customer supplies a power steering pump they bought online. They install it and it’s a faulty pump (this is a real word thing). The customer is now on the hook for taking the part off and putting another on. Paying the labour twice. Phobia pays insurance on every part that comes through the door to allow them to eat these labour costs in a situation like this. 


Reason # 3: Auto Repair Shops Get Discounted Parts


Also, don’t forget that they get thousands of dollars worth of parts from the local jobbers. They should be entitled to get the parts a few dollars cheaper than the customer that buys a set of pads and a water pump every two years. So yes, they make money on parts. They must! Shop owners have a responsibility to pay their techs on time so that they can put food on the table while setting aside money for themselves as independent owners. Running a successful shop is very…..very expensive!




Reason # 4: Liability


The shop could be legally liable for failed parts. If they had installed a part that you had bought, and that part failed and caused an accident, Phobia Auto could be held legally liable. Why does that matter? Like many shop owners, Phobia Auto owners have poured their life savings into their businesses. The liability for installing a part you had purchased, in order to save a few bucks, isn’t worth that risk to a business owner’s personal and professional livelihoods. 



Reason # 5: Wrong Parts


Another issue we used to run into was wrong parts. Customers would be confident they had the right part they bought online. But they forgot to pay attention to if they had a 4x4 or a certain option that changed the part. Phobia Auto would have a dismantled vehicle on the hoist. Some customers would offer to get a new part from online but leaving them with a hoist tied up for days.




Contact Steve and the team today- check out their reviews and see all they do on their listing here : 
Phobia Auto A Trusted Saskatoon & area Auto Repair & Service Shop
Phobia Auto Are Your Trusted Saskatoon & Area Performance Vehicle Specialist 



Trusted Saskatoon Auto Repair & Service Shop Mission To Remove the Phobia About Auto Repair

Many people can feel intimidated walking into an auto repair shop. Steve and his team at Phobia Auto have a reputation of being respectful and honest and they pride themselves on setting people at ease from the minute they walk through the door of their shop in Martensville. Who doesn’t want peace of mind when it comes to their vehicle?  Phobia Auto in Martinsville is a Trusted Saskatoon & area Auto Repair Shop & they are Trusted Saskatoon Performance Vehicle Specialists. In their first tip, owner Steve shares his story. 


Phobia Auto's Owner Steve Shares His Story.


Before I was a professional mechanic I’d work on my own things. That’s how I discovered and honed my passion and eventually decided to making it my profession. Like most customers, before I had training and education I would often question if I was doing it right and would sometimes take my vehicles to a repair shops to get advice. It’s a tough industry when it comea to trust and many  people have a phobia about taking vehicle into the mechanic. I have been on both sides and understand the stress related to auto repair. But the fact is today a “mechanic” is actually a “technician” and most have more training than those who choose other career paths, we are experts in our trade. 


Times Have Changed In The Auto Industry 


A mechanics role has changed and adapted rapidly over the last decade. Today’s vehicles aren’t what they used to be.  For comparison, think how much cell phones have changed in 20 years, cars have changed 10 times more.


Looking back to the 1970s, most passenger vehicles lasted no more than a few years and 100,000 miles (160,000 kilometres) at the high end. Back then, people traded vehicles every two to four years. In fact, odometers in the early ’70s registered 99,999 miles before going back to zero. 

Starting in the 1980s, however, the life expectancy of vehicles began to increase. this was in part due to improved quality, better warranties, proper maintenance, competition, and other factors. By the year 2000, 33% of vehicles in Canada lasted at least 15 years, and by 2017, upwards of 54% of vehicles last for at least 15 years, according to DesRosiers Automotive Consultants.

Today, the average life expectancy of a vehicle in Canada is 12.88 years, compared to 15.36 years in the U.S. I often hear “they don’t make them like they used to” and I couldn’t agree more. The make them more reliable, more efficient and longer lasting. A properly maintained vehicle today will last 500,000+km I can’t say the same for the 1970s. Today’s vehicles are made of lightweight materials, such as high-strength steel, magnesium alloys, aluminum alloys, carbon fibre, and polymer composites. Plus, improvements to the internal combustion engine and computerized technology have led to better fuel economy and overall performance.
Regular maintenance is another factor in vehicle shelf life. When motorists perform recommended maintenance (tune-ups, oil changes, tire rotation, etc.), their vehicles perform more efficiently and economically, and they last longer. 

Why Phobia Auto?

The word phobia is to fear or have an aversion to something. My drive then and now is wanting to help change the negative feelings people have about the industry I am so passionate about. I do not believe anyone should fear or feel stressed about taking a vehicle in for repairs.  I want to take the 'Phobia out of Auto Repair'  by showing customers how great their experience can be. As Phobia, we have a great team and we provide exceptional customer service. Our loyal customers have learnt the there is nothing to fear  here, Phobia is a name you can trust.


Contact Steve and the team today- check out their reviews and see all they do on their listing here : 
Phobia Auto A Trusted Saskatoon & area Auto Repair & Service Shop
Phobia Auto Are Your Trusted Saskatoon & Area Performance Vehicle Specialist 


Trusted Saskatoon brags about Phobia Auto a Trusted Saskatoon Auto Repair, Service and Performance specialist.

Who doesn’t want peace of mind when it comes to their vehicle? Someone you can trust to be honest and fair? That’s why the Trusted Saskatoon team are thrilled to announce our newest partner in the Saskatoon and area Automotive General and Auto Repair & Service categories.

Join us in welcoming Phobia Auto in Martensville, SK to the community of business run with integrity. 

Have you heard of Phobia Auto? 


 

Many people can feel intimidated walking into an auto repair shop. It seems we have been trained to feel skeptical about repair recommendations or the cost of repairs. Steve and his team at Phobia Auto have a reputation of being  respectful and honest and they pride theselves  on setting people at ease from the minute they walk through the door of their shop in Martensville. 

Ally one of the Trusted Saskatoon team members is a loyal client of Phobia and she shares her experience. 

 "I have used Phobia Auto for basic care of my SUV as well as maintenance and tune up on my Vintage 1985 Vette. She originally belonged to my father who passed away. The Vette is more than just a car, and Steve at Phobia Auto understands this. From my personal experience the Phobia team treat all vehicles with respect, care, and understanding that outside of a home,  this is often the largest purchase a person will make. The Phobia Auto shop runs very cleanly and the work done has always been top notch. "   Ally O, Martensville


Ally is not the only person who feels this way. As part of the in depth checking and  Trusted Saskatoon verification process we contacted many of Phobia Auto’s customers,  they all came back with glowing reviews of service and highlighted the quality of work. Steve, the owner of Phobia Auto, and his team have a passion and love for vehicles that is clear to see. They also have a knowledge of special and high-performance tuning that is incredible. Steve tests out many performance upgrades on his own vehicles to ensure the clients requesting these kinds of upgrades get the feel, look, and power they are craving.

 I started using Phobia Auto this summer, it’s very difficult to find an auto repair shop that will meet your needs, communicate with you and stay on target for what you are prepared to pay. No secrets no surprises. Phobia Auto has been a grand slam for my company keeping me and my corporation and families vehicles on the road. Quick turn around and amazing service. 
I give my complete blessing to these people. They work hard and deserve your business. 
Cheers Phobia Auto. Steve, you and your team are amazing. Keep up the great work. "Adam Hartle, Core Rock Consulting Services in Martensville Sk 


Steve Cusson had a tough life growing up and that had driven him to give back to help others. He is very community minded and is always looking for ways to help others less fortunate than himself.  Whether taking part in a parade or a charitable initiative Cusson has contributed to the community in many ways including; clearing snow after large snowfalls around Martensville, donating to the Kyle Syrenne Skatepark and stocking a pond in Kinsmen Park with 2000 trout so families can enjoy fishing together. Phobia Auto is all about serving the greater good and giving back to those who have helped make Phobia what it is today. Find out more on the Phobia Auto website here: www.phobiaautorepair.ca/community