Trusted Tips and Resources

Trusted Tips & Resources

Trusted Saskatoon Auto Repair & Service Specialist Phobia Auto Mystery Shop!

Being a Trusted Business on the Trusted Saskatoon Directory of Excellence comes with a lot of responsibility - no other directory, advertising medium, or 'watchdog organization' puts businesses through the process we do before we promote and endorse them. 

Why Choose a Business On the Trusted Saskatoon Directory? 

All of the Trusted Saskatoon partners have to pass a unique verification process, they are then annually contracted to uphold our 5 Trusted Guarantees. The partners then become part of a local community of Saskatoon and area businesses that we promote with a strong local marketing campaign. We also have a Trusted MYSTERY SHOPPER PROGRAM. This is where we find and engage with normal everyday people, just like you, who are looking for products and services in Saskatoon and area. We approach individuals we can see are looking for a local business and we ask them to mystery shop Trusted Saskatoon Partners. Those that agree to be Trusted mystery shoppers go about their usual business, except at the end they fill out a report to tell us about the experience. We then share it with you! The Trusted Saskatoon Team is thrilled to share our latest mystery shop report about Phobia Auto Repair.


Mystery Shop - Phobia Auto Repair 


Name of Shopper: Scott W.


1. How was the greeting/welcome/call answered?

Friendly and promptly. 


2. Appearance of the store, staff, and showroom?

The client area was neat and tidy. 

3. Product/industry knowledge of staff?

Very good! Melissa impressed me with her industry knowledge. 

 

4. Overall experience 1-10

10 


5. Would you return/recommend?

Yes - very much so!


6. Did anyone stand out as exceptional?

Both the tech and Melissa at the counter were friendly and helpful. 


Did they uphold the 5 Trusted Guarantees? 

  1. Provide the service and quality promised: 10
  2. Complete the job on time: 10
  3. Change the price quoted with no surprises: 10 + (Less than I expected)
  4. Communicate.honestly and be responsive to customer needs: 10
  5. Resolve any issues with customer satisfaction in mind: 10

Please share any other comments relating to your experience with the company. 

Overall, a tremendous first impression. I came in for one concern, a secondary problem which was minor in nature, was repaired for no charge. Definitely will return.

CONGRATULATIONS on a successful mystery shop Phobia Auto Repair! We are thrilled to have such amazing Auto Repair & Service Specialists like Phobia Auto Repair on Saskatoon's directory of excellence!


 Stop second-guessing your engine. Contact their team today! 

Phobia Auto Are Trusted Saskatoon & area Auto Repair & Service Specialist.  


Trusted Saskatoon Auto Body Experts at Superior Share What You Need to Know About Safe Railway Crossing

Superior Auto Body Ltd Saskatoon has been in business since 1961, and they are an SGI ELITE Autobody shop and have been SGI accredited since 1982. There are many reasons they have so many loyal longstanding clients from all over the city, but mostly it is the small, personal touches that they offer to people who have been unfortunate enough to require their services. They offer newer model courtesy cars and vans for clients... and to help out, they also pick up your vehicle and take it to your SGI appointment for you and deliver the courtesy car to you at home. In our latest accident prevention tip, they share advice about safety at railway crossings in Saskatchewan. 


RAILWAY CROSSINGS ARE HIGH COLLISION ZONES – WHAT YOU NEED TO KNOW TO BE SAFE



IN A COLLISION WITH A TRAIN, THE TRAIN WILL ALWAYS WIN!

When driving your vehicle around Saskatoon and area roads, it’s easy to think you’re the king of the road. But when that road intersects with railway tracks, be prepared to give up your crown. There are so many rail tracks crisscrossing our province and many of them do not have safety barriers.

Trains are massive columns of speeding metal that can take more than a kilometer to come to a complete stop. As a driver, you need to respect their size and power or risk serious consequences.

Vehicle collisions with trains result in an average of 12 injuries and 2 deaths each year in Saskatchewan. The human cost is tragic, particularly because collisions with trains are entirely preventable.

SASKATCHEWAN RAILWAY CROSSING ISSUES

It’s a dubious distinction for Saskatchewan; a disproportionate number of railway crossings that are judged to be the most dangerous in the country. Of the 500 railway crossings that Transport Canada has assessed as being among the most dangerous in Canada, more than 60 are in this province. Put another way, with only about three percent of Canada’s population, we have an unlucky 13 percent of the crossings on this list.

Transport Canada says this list reflects a number of elements including not only the number of collisions, but also the characteristics of the crossings including:

  • Volumes of rail and vehicle traffic,
  • The type of trains,
  • The number of tracks,
  • Vehicle and train speeds and,
  • Whether these crossings are in rural or urban areas.

Mixed in too, is information from a database of “rail occurrences” maintained by the Transportation Safety Board of Canada, including “accident and incident” data.

RAILWAY CROSSINGS – SUPERIOR SAFETY TIPS FOR SASKATOON AND AREA DRIVERS


Be alert and be prepared to stop

As you approach a crossing in the middle of Saskatoon or in rural Saskatchewan – whether marked or uncontrolled – remember to slow down and look both ways. You must stop if you see a train coming since they always have the right of way.

Never try to race through a crossing before a train arrives

They aren’t required to slow down at crossings and their speed can often be difficult to gauge. Trying to save a few seconds by beating the train simply isn’t worth the risk. Regardless of what you drive, in a collision with a train, the train will always win. To reinforce this point, many railway crossings are equipped with electronic warning devices. Their message is simple: stop your vehicle and wait until it’s safe to proceed. Don’t needlessly put yourself in harm’s way by ignoring flashing lights or driving around barrier arms. Even if you make it safely over the tracks, a hefty fine could be waiting for you on the other side. Tickets for failing to obey a stop signal at a railway crossing start at $220.

Exercise caution around railway tracks even if you don’t see a train approaching

A common mistake is stopping on the tracks while waiting for traffic ahead of you to proceed. Not only do you risk a collision with a train, but your vehicle could be struck by the barrier arms if they’re activated. To avoid these situations, stop well behind the barriers and wait until you have enough room to clear the tracks completely.

Be sure to look for multiple sets of tracks

They are indicated by a small numbered sign under the traditional railway crossbuck. Don’t proceed after a train has passed until making sure another isn’t approaching on a different set of tracks.

Watch for other vehicles stopping in front of you

Half of all crashes occurring at crossings are rear-end collisions where the lead vehicle is slowing down or stopping. Pay particular attention to school buses since they are required to stop at all uncontrolled railway crossings. Flashing amber lights will be activated on the bus, giving you plenty of warning before it stops.

Staying safe near trains isn’t complicated. Rather, it’s a matter of knowing the rules and obeying them to ensure that you arrive at your destination safely.

Our team at Superior takes pride in their workmanship… as we always say, “When we get through it’s just like new”.


For more Superior Auto Body Tip & Articles Click here.

SERVICES

"When we get through it's just like new".

Superior Auto Body is a Trusted Saskatoon Auto Body & Collision Repair Shop 

Trusted Saskatoon Auto Repair & Service Specialists Phobia Auto Share Their Story!

Trusted Saskatoon Auto Repair & Service Experts at Phobia Auto are based in Martensville and they are a trusted source for honest advice and qualified auto service and repairs. People ask all the time why you can't supply your own parts when they come into Phobia Auto. If you are wondering why Phobia Auto answer the question in the tip below. Phobia Auto Are Trusted Saskatoon & area Auto Repair & Service Specialists. 

Phobia Origin Story

From its modest roots to becoming the community’s largest auto shop, Phobia Auto Care has grown rapidly to land squarely in the heart of the community.

Owner Steven Cusson is a frequent face at the shop, and Phobia is as local as it gets. From community events, to sponsoring local sports teams and even filling a local pond with fish good enough to catch for dinner. Phobia prides itself on being the biggest, small-town, shop you’ll find.

In 2016 Phobia Auto Care was run out of the Stevens garage in Martensville. As a business built on trust and quality work, these values grew Phobia in three short years to be the incredible shop it is today. Steven hopes to make the shop a modern pariah, something different than the typical shop you are used to visiting.  In fact, the name, Phobia Auto Care, is a nod to the fear people typically feel when dealing with the automotive industry and Steven worked hard to make his shop a step above the rest. From the moment walk into Phobia, it feels different than a typical auto shop. Smiling faces, comfy couches, non-stop movies on TV and a fresh pot of coffee are all standard fair at Phobia. Steven understands vehicle service is not something most get excited to do, but Phobia strives to make it quick, honest and even a little fun!


Contact Steve and the team today- check out their reviews and see all they do on their listing here : 

Trusted Saskatoon Auto Repair Pro's at Phobia Auto Explain Why They Don't Allow Customers to Supply Parts

Trusted Saskatoon Auto Repair & Service Experts at Phobia Auto are based in Martensville and they are a trusted source for honest advice and qualified auto service and repairs. People ask all the time why you can't supply your own parts when they come into Phobia Auto. If you are wondering why Phobia Auto answer the question in the tip below. Phobia Auto Are Trusted Saskatoon & area Auto Repair & Service Specialists. 


Phobia Auto Will Not Allow Customers to Supply Parts


Reason # 1: Warranty

The main reason is the warranty. Phobia Auto offers at the 1-year part and labour warranty on almost everything they install (depending on the manufacturer or if it says a used major component.) 




Reason # 2: Who Takes the Blame



Warranty can be a sticky situation. Let’s say a customer supplies a power steering pump they bought online. They install it and it’s a faulty pump (this is a real word thing). The customer is now on the hook for taking the part off and putting another on. Paying the labour twice. Phobia pays insurance on every part that comes through the door to allow them to eat these labour costs in a situation like this. 


Reason # 3: Auto Repair Shops Get Discounted Parts


Also, don’t forget that they get thousands of dollars worth of parts from the local jobbers. They should be entitled to get the parts a few dollars cheaper than the customer that buys a set of pads and a water pump every two years. So yes, they make money on parts. They must! Shop owners have a responsibility to pay their techs on time so that they can put food on the table while setting aside money for themselves as independent owners. Running a successful shop is very…..very expensive!




Reason # 4: Liability


The shop could be legally liable for failed parts. If they had installed a part that you had bought, and that part failed and caused an accident, Phobia Auto could be held legally liable. Why does that matter? Like many shop owners, Phobia Auto owners have poured their life savings into their businesses. The liability for installing a part you had purchased, in order to save a few bucks, isn’t worth that risk to a business owner’s personal and professional livelihoods. 



Reason # 5: Wrong Parts


Another issue we used to run into was wrong parts. Customers would be confident they had the right part they bought online. But they forgot to pay attention to if they had a 4x4 or a certain option that changed the part. Phobia Auto would have a dismantled vehicle on the hoist. Some customers would offer to get a new part from online but leaving them with a hoist tied up for days.




Contact Steve and the team today- check out their reviews and see all they do on their listing here : 
Phobia Auto A Trusted Saskatoon & area Auto Repair & Service Shop
Phobia Auto Are Your Trusted Saskatoon & Area Performance Vehicle Specialist 



Trusted Saskatoon Auto Repair & Service Shop Mission To Remove the Phobia About Auto Repair

Many people can feel intimidated walking into an auto repair shop. Steve and his team at Phobia Auto have a reputation of being respectful and honest and they pride themselves on setting people at ease from the minute they walk through the door of their shop in Martensville. Who doesn’t want peace of mind when it comes to their vehicle?  Phobia Auto in Martinsville is a Trusted Saskatoon & area Auto Repair Shop & they are Trusted Saskatoon Performance Vehicle Specialists. In their first tip, owner Steve shares his story. 


Phobia Auto's Owner Steve Shares His Story.


Before I was a professional mechanic I’d work on my own things. That’s how I discovered and honed my passion and eventually decided to making it my profession. Like most customers, before I had training and education I would often question if I was doing it right and would sometimes take my vehicles to a repair shops to get advice. It’s a tough industry when it comea to trust and many  people have a phobia about taking vehicle into the mechanic. I have been on both sides and understand the stress related to auto repair. But the fact is today a “mechanic” is actually a “technician” and most have more training than those who choose other career paths, we are experts in our trade. 


Times Have Changed In The Auto Industry 


A mechanics role has changed and adapted rapidly over the last decade. Today’s vehicles aren’t what they used to be.  For comparison, think how much cell phones have changed in 20 years, cars have changed 10 times more.


Looking back to the 1970s, most passenger vehicles lasted no more than a few years and 100,000 miles (160,000 kilometres) at the high end. Back then, people traded vehicles every two to four years. In fact, odometers in the early ’70s registered 99,999 miles before going back to zero. 

Starting in the 1980s, however, the life expectancy of vehicles began to increase. this was in part due to improved quality, better warranties, proper maintenance, competition, and other factors. By the year 2000, 33% of vehicles in Canada lasted at least 15 years, and by 2017, upwards of 54% of vehicles last for at least 15 years, according to DesRosiers Automotive Consultants.

Today, the average life expectancy of a vehicle in Canada is 12.88 years, compared to 15.36 years in the U.S. I often hear “they don’t make them like they used to” and I couldn’t agree more. The make them more reliable, more efficient and longer lasting. A properly maintained vehicle today will last 500,000+km I can’t say the same for the 1970s. Today’s vehicles are made of lightweight materials, such as high-strength steel, magnesium alloys, aluminum alloys, carbon fibre, and polymer composites. Plus, improvements to the internal combustion engine and computerized technology have led to better fuel economy and overall performance.
Regular maintenance is another factor in vehicle shelf life. When motorists perform recommended maintenance (tune-ups, oil changes, tire rotation, etc.), their vehicles perform more efficiently and economically, and they last longer. 

Why Phobia Auto?

The word phobia is to fear or have an aversion to something. My drive then and now is wanting to help change the negative feelings people have about the industry I am so passionate about. I do not believe anyone should fear or feel stressed about taking a vehicle in for repairs.  I want to take the 'Phobia out of Auto Repair'  by showing customers how great their experience can be. As Phobia, we have a great team and we provide exceptional customer service. Our loyal customers have learnt the there is nothing to fear  here, Phobia is a name you can trust.


Contact Steve and the team today- check out their reviews and see all they do on their listing here : 
Phobia Auto A Trusted Saskatoon & area Auto Repair & Service Shop
Phobia Auto Are Your Trusted Saskatoon & Area Performance Vehicle Specialist 


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