Trusted Tips and Resources

Trusted Tips & Resources

Trusted Saskatoon Auto Repair & Service Specialist Phobia Auto Mystery Shop!

Being a Trusted Business on the Trusted Saskatoon Directory of Excellence comes with a lot of responsibility - no other directory, advertising medium, or 'watchdog organization' puts businesses through the process we do before we promote and endorse them. 

Why Choose a Business On the Trusted Saskatoon Directory? 

All of the Trusted Saskatoon partners have to pass a unique verification process, they are then annually contracted to uphold our 5 Trusted Guarantees. The partners then become part of a local community of Saskatoon and area businesses that we promote with a strong local marketing campaign. We also have a Trusted MYSTERY SHOPPER PROGRAM. This is where we find and engage with normal everyday people, just like you, who are looking for products and services in Saskatoon and area. We approach individuals we can see are looking for a local business and we ask them to mystery shop Trusted Saskatoon Partners. Those that agree to be Trusted mystery shoppers go about their usual business, except at the end they fill out a report to tell us about the experience. We then share it with you! The Trusted Saskatoon Team is thrilled to share our latest mystery shop report about Phobia Auto Repair.


Mystery Shop - Phobia Auto Repair 


Name of Shopper: Scott W.


1. How was the greeting/welcome/call answered?

Friendly and promptly. 


2. Appearance of the store, staff, and showroom?

The client area was neat and tidy. 

3. Product/industry knowledge of staff?

Very good! Melissa impressed me with her industry knowledge. 

 

4. Overall experience 1-10

10 


5. Would you return/recommend?

Yes - very much so!


6. Did anyone stand out as exceptional?

Both the tech and Melissa at the counter were friendly and helpful. 


Did they uphold the 5 Trusted Guarantees? 

  1. Provide the service and quality promised: 10
  2. Complete the job on time: 10
  3. Change the price quoted with no surprises: 10 + (Less than I expected)
  4. Communicate.honestly and be responsive to customer needs: 10
  5. Resolve any issues with customer satisfaction in mind: 10

Please share any other comments relating to your experience with the company. 

Overall, a tremendous first impression. I came in for one concern, a secondary problem which was minor in nature, was repaired for no charge. Definitely will return.

CONGRATULATIONS on a successful mystery shop Phobia Auto Repair! We are thrilled to have such amazing Auto Repair & Service Specialists like Phobia Auto Repair on Saskatoon's directory of excellence!


 Stop second-guessing your engine. Contact their team today! 

Phobia Auto Are Trusted Saskatoon & area Auto Repair & Service Specialist.  


Trusted Saskatoon Auto Repair & Service Specialists Phobia Auto Share Their Story!

Trusted Saskatoon Auto Repair & Service Experts at Phobia Auto are based in Martensville and they are a trusted source for honest advice and qualified auto service and repairs. People ask all the time why you can't supply your own parts when they come into Phobia Auto. If you are wondering why Phobia Auto answer the question in the tip below. Phobia Auto Are Trusted Saskatoon & area Auto Repair & Service Specialists. 

Phobia Origin Story

From its modest roots to becoming the community’s largest auto shop, Phobia Auto Care has grown rapidly to land squarely in the heart of the community.

Owner Steven Cusson is a frequent face at the shop, and Phobia is as local as it gets. From community events, to sponsoring local sports teams and even filling a local pond with fish good enough to catch for dinner. Phobia prides itself on being the biggest, small-town, shop you’ll find.

In 2016 Phobia Auto Care was run out of the Stevens garage in Martensville. As a business built on trust and quality work, these values grew Phobia in three short years to be the incredible shop it is today. Steven hopes to make the shop a modern pariah, something different than the typical shop you are used to visiting.  In fact, the name, Phobia Auto Care, is a nod to the fear people typically feel when dealing with the automotive industry and Steven worked hard to make his shop a step above the rest. From the moment walk into Phobia, it feels different than a typical auto shop. Smiling faces, comfy couches, non-stop movies on TV and a fresh pot of coffee are all standard fair at Phobia. Steven understands vehicle service is not something most get excited to do, but Phobia strives to make it quick, honest and even a little fun!


Contact Steve and the team today- check out their reviews and see all they do on their listing here : 

Trusted Saskatoon Auto Repair & Service Specialists at Phobia Auto Share 8 Ways To Protect Yourself From Nightmare Mechanics

Trusted Saskatoon Auto Repair & Service Experts at Phobia Auto are based in Martensville and they are a trusted source for honest advice and qualified auto service and repairs. People ask all the time why you can't supply your own parts when they come into Phobia Auto. If you are wondering why Phobia Auto answer the question in the tip below. Phobia Auto Are Trusted Saskatoon & area Auto Repair & Service Specialists. 

8 ways to Protect yourself from Nightmare Mechanics

Not all shops are the built the same and not all mechanics know everything. In fact, some shops designate certain mechanics to only do ONE type of job. You can imagine this limits their knowledge and ability to diagnose a car as efficiently or properly as someone who inspects a variety of vehicles and problems daily.  

Top 8 Tips from Phobia Auto 

  1. Choose an auto repair and service shop you can trust: there are many shops around the area, it can be hard to know who you can trust and who to steer clear of. Trust is earned and you should get a good feeling on your very first visit!
  2. Avoid one trick Pony's: You wouldn’t go to the eye doctor for dental work, so don’t go to a mechanic that only specializes in mainly one type of work or one brand of vehicle. You want a mechanic that has a multitude and variety of experience working on cars. Not only does this help the work to be done RIGHT but also makes sure that if there is something else wrong with your car they will recognize it. Not all vehicles are built the same so don’t assume one size fits all.
  3. Pick a journeyman: Red seal journeymen mechanics are the top dogs of the automotive industry and they are exactly who you want working on your car. Fun Fact - Phobia has 3 on staff with over 60 years combined experience!
  4. Browse social media for photos: what types of vehicles do they work on, would you trust them with a Lamborghini? 
  5. Read reviews: Whilst reviews aren’t a perfect picture of a shop, they sure do help. Check the number of reviews before you check the rating. In many cases a high rating with a low number of reviews isn’t as good as a bit of a lower rating from a large number of reviews. 
  6. Ask questions: A great automotive shop has no problem answering your questions. If you feel unsure, ask! There are no dumb questions when it comes to mechanics.
  7. Check out the shop in person: Clean shop = clean work. NO good shop is disorganized. You can tell a lot about a shop by how clean their work bays are and how happy the staff seem.
  8. Check the parking lot: Is the shop busy and full of cars? It better be! A busy shop is a good sign that quality work is being done.



Contact Steve and the team today- check out their reviews and see all they do on their listings per here : 

Phobia Auto A Trusted Saskatoon & area Auto Repair & Service Shop

Phobia Auto Are Trusted Saskatoon & Area Performance Vehicle Specialist 



Trusted Saskatoon Auto Repair Pro's at Phobia Auto Explain Why They Don't Allow Customers to Supply Parts

Trusted Saskatoon Auto Repair & Service Experts at Phobia Auto are based in Martensville and they are a trusted source for honest advice and qualified auto service and repairs. People ask all the time why you can't supply your own parts when they come into Phobia Auto. If you are wondering why Phobia Auto answer the question in the tip below. Phobia Auto Are Trusted Saskatoon & area Auto Repair & Service Specialists. 


Phobia Auto Will Not Allow Customers to Supply Parts


Reason # 1: Warranty

The main reason is the warranty. Phobia Auto offers at the 1-year part and labour warranty on almost everything they install (depending on the manufacturer or if it says a used major component.) 




Reason # 2: Who Takes the Blame



Warranty can be a sticky situation. Let’s say a customer supplies a power steering pump they bought online. They install it and it’s a faulty pump (this is a real word thing). The customer is now on the hook for taking the part off and putting another on. Paying the labour twice. Phobia pays insurance on every part that comes through the door to allow them to eat these labour costs in a situation like this. 


Reason # 3: Auto Repair Shops Get Discounted Parts


Also, don’t forget that they get thousands of dollars worth of parts from the local jobbers. They should be entitled to get the parts a few dollars cheaper than the customer that buys a set of pads and a water pump every two years. So yes, they make money on parts. They must! Shop owners have a responsibility to pay their techs on time so that they can put food on the table while setting aside money for themselves as independent owners. Running a successful shop is very…..very expensive!




Reason # 4: Liability


The shop could be legally liable for failed parts. If they had installed a part that you had bought, and that part failed and caused an accident, Phobia Auto could be held legally liable. Why does that matter? Like many shop owners, Phobia Auto owners have poured their life savings into their businesses. The liability for installing a part you had purchased, in order to save a few bucks, isn’t worth that risk to a business owner’s personal and professional livelihoods. 



Reason # 5: Wrong Parts


Another issue we used to run into was wrong parts. Customers would be confident they had the right part they bought online. But they forgot to pay attention to if they had a 4x4 or a certain option that changed the part. Phobia Auto would have a dismantled vehicle on the hoist. Some customers would offer to get a new part from online but leaving them with a hoist tied up for days.




Contact Steve and the team today- check out their reviews and see all they do on their listing here : 
Phobia Auto A Trusted Saskatoon & area Auto Repair & Service Shop
Phobia Auto Are Your Trusted Saskatoon & Area Performance Vehicle Specialist 



Trusted Saskatoon Auto Repair & Services Pros at Phobia Auto Tip On Shop Rates

The Trusted Saskatoon Auto Repair & Service Experts at Phobia Auto are based in Martensville and they are a Trusted source for honest advice and qualified auto service and repairs. People ask all the time how the price of an auto repair is determined, usually phrased something like, "Why does my car repair cost so much?" This is a question worth asking, especially if you've been given a repair quote that runs into the hundreds or even thousands of dollars. Steve at Phobia answers the question in this auto tip! 


Why Can Shop Rates Be So Expensive?

Today’s vehicles are not what they used to be. The average vehicle today had dozens of modules and computers. Training on these takes countless hours and often cost a lot of money. In training, technicians learn about manufacture specific software, and the diagnostic tree for that specific vehicle. Because no two vehicles are the same (rolls such as storage, temperature, road type, driving style, towing etc play a huge roll in wear and tear on a vehicle) Diagnostics on a particular item can be difficult without the proper training. Because every year manufacturers are trying to make vehicles more reliable, safe and efficient, the evolution of vehicles is changing rapidly. It’s important to keep the latest software and training up to date.



A shop that specializes in a particular area usually charges higher labour rates for their service than a general service shop. While a specialist may charge more, this type of shop can often wind up being cheaper in the long run. A specialist is more likely to diagnose and repair a problem in a laser-like fashion, fixing the vehicle in less time and using fewer new parts. Shops unfamiliar with a type of problem can end up muddling around, wasting the customer's money on unnecessary parts and long hours of labour just trying to find a solution.







Contact Steve and the team today- check out their reviews and see all they do on their listing here : 
Phobia Auto A Trusted Saskatoon & area Auto Repair & Service Shop
Phobia Auto Are Your Trusted Saskatoon & Area Performance Vehicle Specialist 


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