Trusted Tips and Resources

Trusted Tips & Resources

Trusted Saskatoon Bathroom Store Kitchen & Bath Classics Breezes Through a Mystery Shop!

Being a Trusted Business on the Trusted Saskatoon Directory of Excellence comes with a lot of responsibility - no other directory, advertising medium, or 'watchdog organization' puts businesses through the process we do before we promote and endorse them. 

The Trusted Saskatoon businesses become partners with a contract, and they become part of a Trusted community. In a community, we all have our parts to play to ensure that the directory maintains it's high standards and level of integrity.  To ensure that our partners are upholding these guarantees on a daily basis we have a MYSTERY SHOPPER PROGRAM, where normal everyday people mystery shop our Trusted SaskatoonPartners. 

We then ask our mystery shoppers to fill out a report to tell us about the experience and share them here in our Saskatoon Trusted tip library. 



Our latest business to be mystery shopped are the Trusted Saskatoon Bathroom Experts at Kitchen & Bath Classics in Ssakatoon!

Name of Shopper: Kim K

MYSTERY SHOP CHECKLIST

1. How was the greeting/ welcome/ call answered? Friendly staff member

2. If retail: Appearance of the store/staff and showroom? Great showroom, clean and I had no idea they did lighting!

3. Product/industry knowledge of staff? Very helpful – they directed me to the product that I asked for.

4. If a quote is required is the quote well laid out/ clear? No quote required – they got me pricing and I bought the item there and then from them.

5. Did they ask where you found them? No

6. Overall experience 1-10. I never give 10s- but they get a 9

7. Would you return as a customer/ recommend them to close friends? Yes- definitely – I was happy.

8. Did anyone stand out as exceptional? If so who? Why – Everyone was helpful.

If you made a purchase/booked a job how was the process? 
If you did become a customer please refer to the Trusted Guarantees and give an overall mark on each if applicable

TRUSTED GUARANTEES
1. Provide the service and quality promised. - 10
2. Complete the job on time. – 10 – it was in stock!
3. Charge the price quoted with NO surprises- 10 - as priced
4. Communicate honestly and be responsive to customer needs- 10
5. Resolve any issues with customer satisfaction in mind – 10 – no issues with service or product


Please share any other comments relating to your experience with the company.

"I had never been to Kitchen & Classics before finding them on TrustedSaskatoon.com– I was impressed with the selection, the store and the price of my item (a toilet). The staff were helpful and the quality of the product for the price is great! I will go back in the future and would recommend others to go there – thumbs up from me!" - Kim 

GREAT job goes out to the bathroom team at Kitchen & Bath Classics! They have reaffirmed that they are deserving of the THUMBS UP from www.trustedsaskatoon.com!

If you need to upgrade your kitchen or bathroom and are looking for a company with excellent customer service and knowledge, check out Kitchen & Bath Classics Trusted Saskatoon listing for more information - they are Trusted Saskatoon Bathroom Experts!


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ADDRESS

S & E Trusted Online Directories Inc
TrustedSaskatoon.com
129 21st St E #400
Saskatoon, SK   S7K 0B2
Ph: 306.244.4150

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