Trusted Saskatoon businesses are Trusted Partners, as partners and we all have our parts to play to ensure the community maintains the standards and high level of integrity we promote. To ensure that partners are upholding these guarantees, we meet with them regularly, monitor their online reputation and we also have a MYSTERY SHOPPER PROGRAM. This involves members of the public sharing their experience with a Trusted Saskatoon Partner by filling out a report! Our latest business to be mystery shopped was Ray`s Moving and Storage a Trusted Saskatoon Moving company.
Professional, professional, professional...is the feedback we have heard about Rays Moving and storage Saskatoon from their clients over the last 8 years! In life, few events match the stress of moving.
TRUSTED PARTNER: RAY’S MOVING AND STORAGE
Date: Jul 19th, 2019
Name of Shopper: Ally
MYSTERY SHOP CHECKLIST
- How was the greeting/ welcome/ call answered? Great and friendly
- Product/industry knowledge of staff? In booking the move I talk a few different individuals and they were all very informative, and even called to confirm dates and times
- If a quote is required is the quote well laid out/ clear? It was laid out clear and easy to follow
- Did they ask where you found them? No
- Overall experience 1-10. 10
- Would you return as a customer/ recommend them to close friends? Yes I would
- Did anyone stand out as exceptional? If so who? Why – The movers Took great care and attention wrapping and protecting all my items. They were fantastic.
Did They Uphold The Trusted Guarantees?.
TRUSTED GUARANTEES
- Provide the service and quality promised. - YES
- Complete the job on time. – YES
- Charge the price quoted with NO surprises- YES
- Communicate honestly and be responsive to customer needs- YES
- Resolve any issues with customer satisfaction in mind – No issues to resolve
Please share any other comments relating to your experience with the company.
"I was very impressed with how this company operates, I felt like the really cared and understood what I was needing from them. Moves for any reason can be stressful. These guys helped me feel at ease.
Congratulation
Rays Moving & Storage, you have proved AGAIN, that you deserve the PROMOTION, ENDORSEMENT and KUDOS that we love to heap upon you ..Great businesses like you deserve the promotion. They understand what good customer service is!
MOST importantly the public in Saskatoon can feel confident that when they choose a Trusted business from The
Saskatoon Directory of experts they will be glad they did!! No risk..no stress..just Trusted businesses at their fingertips waiting to serve them!
