Being a Trusted Partner on the Trusted Saskatoon Directory of Excellence comes with a lot of responsibility - no other directory, advertising company, or 'watchdog organization' puts businesses through the ongoing process we do before we promote and endorse them.
Why Choose a Business On the Trusted Saskatoon Directory?
All of the Trusted Saskatoon partners have to pass a unique verification process, they are then annually contracted to uphold our 5 Trusted Guarantees. The partners then become part of a local community of Saskatoon and area businesses that we promote with a strong local marketing campaign. We also have a Trusted MYSTERY SHOPPER PROGRAM. This is where we find and engage with normal everyday people, just like you, who are looking for products and services in Saskatoon and area. We approach individuals we can see are looking for a local business and we ask them to mystery shop Trusted Saskatoon Partners. Those that agree to be Trusted mystery shoppers go about their usual business, except at the end they fill out a report to tell us about the experience. We then share it with you! We are thrilled to share our latest mystery shop.
Saskatoon Bag & Case are your Trusted Saskatoon Custom Bag and Case Experts!
Date of Mystery Shop: November 2023
Name of Shopper: Dan
MYSTERY SHOP CHECKLIST:
1. How was the greeting/ welcome/ call answered? Very friendly, warm, and professional.
2. Appearance of the store/staff and showroom? The showroom has an industrial feel/factory look - it could be improved to be more retail-looking, but I’m guessing most customers don’t really care about that.
3. Product/industry knowledge of staff? Excellent - expert, in fact - they listened and were able to interpret what I asked for, and they were able to make it exactly as I imagined it.
4. If a quote was required, was it well laid out/ clear? Yes.
5. Did they ask where you found them? No, I have been a customer for a long time.
6. Overall experience 1-10. 10
7. Would you return as a customer/ recommend them to close friends? Yes.
8. Did anyone stand out as exceptional? If so who? Why? Trevor and the other guy are exceptional- tech guys sometimes are awkward with customers - but not in this case.
How was the process if you made a purchase/booked a job? If so, refer to the Trusted Guarantees and give an overall mark on each if applicable.
I did buy a custom case
1. Provide the service and quality promised - Yes
2. Complete the job on time - Yes
3. Charge the price quoted with NO surprises - Yes
4. Communicate honestly and be responsive to customer needs - 100%5. Resolve any issues with customer satisfaction in mind - Never had an issue
ANY OTHER COMMENTS?
I want a relationship, NOT just a transaction, and they provide that - Trevor has created that, and he makes time for that as part of doing business. The workmanship is excellent - this case is a very special custom one-off design, and it is amazing. Just what I asked for. I have ordered online cases from other places in the past and have had bad experiences with things not fitting properly. I have to say, I am picky but I have never had anything but outstanding with Trevor at Saskatoon Bag & Case.
THANK YOU DAN FOR YOUR HONEST REVIEW!
Yet again showing you deserve the Thumbs Up from www.TrustedSaskatoon.com
There is no better place to buy personal or business cases and bags in Saskatchewan than Saskatoon Bag & Case. Their service is exceptional and their products are the best!
“If you Need It Covered...They’ve Got It Cased!”