The Trusted Saskatoon Carpet Cleaning Guys are a locally owned and operated business with over 30 years of experience in the SASKATOON CARPET CLEANING industry. You can rest assured that you are hiring quality and expertise when you give “the Guys” a call! As they always say .."Professional Carpet Cleaning for Particular People" and the only Saskatoon Carpet Cleaners ' Given the Thumbs up' by Trusted Saskatoon!
TRUSTED COMPANY: Saskatoon Carpet Cleaning Guys
Date: December 4, 2013
MYSTERY SHOP CHECKLIST:
1. How was the greeting/ welcome/ call answered? Very pleasant and friendly.
2. If retail: Appearance of the store / staff and showroom? Did not attend the store or office.
3. Product/industry knowledge of staff? Excellent! Hal and Rob knew exactly what I needed and what to do to fix the issues I was having.
4. If a quote is required is the quote well laid out/ clear? Yes
5. Did they ask where you found them? No but I explained to them where I had found them before he had a chance.
6. Overall experience 1-10. 10
7. Would you return as a customer/ recommend them to close friends? Yes!! and I have already told all my friends on Facebook too!
8. Did anyone stand out as exceptional? If so who? Why? Both Hal and Rob were great! They were both very personable and professional. I am always a little worried about having strangers in the home when I am home alone but I had no apprehensions at all with this company! I would for sure have them back in again.
9. If you made a purchase/booked a job how was the process?
If so refer to the Trusted Guarantees and give an overall mark on each if applicable. (on a 10 scale, 10 is high)
1. Provide the service and quality promised - 10
2. Complete the job on time - 10
3. Charge the price quoted with NO surprises - 10
4. Communicate honestly and be responsive to customer needs - 10
5. Resolve any issues with customer satisfaction in mind - 10
Please share any other comments relating to your experience with the company.
It really was a great shopping experience! I had some concerns with getting some of the stains out of the carpet and they knew exactly what to do and how to fix them. They were really fast and efficient and we even had some laughs while they were here. Would love to have them back again and will for sure tell others about them and could not be happier that our carpets are cleaned for Christmas!
GREAT Job Hal - proving yet again that you deserve the Thumbs up from www.trustedsaskatoon.com!
If you want to experience the Trusted difference on your carpets call Saskatoon Carpet cleaning guys today- Check out their lising here or just give them a call at: (306) 222-2561