Being a Trusted Partner on the Trusted Saskatoon Directory of Excellence comes with a lot of responsibility - no other directory, advertising company, or 'watchdog organization' puts businesses through the ongoing process we do before we promote and endorse them.
Why Choose a Business On the Trusted Saskatoon Directory?
All of the Trusted Saskatoon partners have to pass a unique verification process, they are then annually contracted to uphold our 5 Trusted Guarantees. The partners then become part of a local community of Saskatoon and area businesses that we promote with a strong local marketing campaign. We also have a Trusted MYSTERY SHOPPER PROGRAM. This is where we find and engage with normal everyday people, just like you, who are looking for products and services in Saskatoon and area. We approach individuals we can see are looking for a local business and we ask them to mystery shop Trusted Saskatoon Partners. Those that agree to be Trusted mystery shoppers go about their usual business, except at the end they fill out a report to tell us about the experience. We then share it with you! We are thrilled to share our latest mystery shop.
Saskatoon Bag & Case are your Trusted Saskatoon Custom Bag and Case Experts!
Date of Mystery Shop: November 2023
Name of Shopper: Dan
MYSTERY SHOP CHECKLIST:
1. How was the greeting/ welcome/ call answered? Very friendly, warm, and professional.
2. Appearance of the store/staff and showroom? The showroom has an industrial feel/factory look - it could be improved to be more retail-looking, but I’m guessing most customers don’t really care about that.
3. Product/industry knowledge of staff? Excellent - expert, in fact - they listened and were able to interpret what I asked for, and they were able to make it exactly as I imagined it.
4. If a quote was required, was it well laid out/ clear? Yes.
5. Did they ask where you found them? No, I have been a customer for a long time.
6. Overall experience 1-10. 10
7. Would you return as a customer/ recommend them to close friends? Yes.
8. Did anyone stand out as exceptional? If so who? Why? Trevor and the other guy are exceptional- tech guys sometimes are awkward with customers - but not in this case.
How was the process if you made a purchase/booked a job? If so, refer to the Trusted Guarantees and give an overall mark on each if applicable.
I did buy a custom case
TRUSTED GUARANTEES
1. Provide the service and quality promised - Yes
2. Complete the job on time - Yes
3. Charge the price quoted with NO surprises - Yes
4. Communicate honestly and be responsive to customer needs - 100%
5. Resolve any issues with customer satisfaction in mind - Never had an issue
ANY OTHER COMMENTS?
I want a relationship, NOT just a transaction, and they provide that - Trevor has created that, and he makes time for that as part of doing business. The workmanship is excellent - this case is a very special custom one-off design, and it is amazing. Just what I asked for. I have ordered online cases from other places in the past and have had bad experiences with things not fitting properly. I have to say, I am picky but I have never had anything but outstanding with Trevor at Saskatoon Bag & Case.
THANK YOU DAN FOR YOUR HONEST REVIEW!
Yet again showing you deserve the Thumbs Up from www.TrustedSaskatoon.com
There is no better place to buy personal or business cases and bags in Saskatchewan than Saskatoon Bag & Case. Their service is exceptional and their products are the best!
“If you Need It Covered...They’ve Got It Cased!”
Being a Trusted Partner on the Trusted Saskatoon Directory of Excellence comes with a lot of responsibility - no other directory, advertising company, or 'watchdog organization' puts businesses through the ongoing process we do before we promote and endorse them.
Why Choose a Business On the Trusted Saskatoon Directory?
All of the Trusted Saskatoon partners have to pass a unique verification process, they are then annually contracted to uphold our 5 Trusted Guarantees. The partners then become part of a local community of Saskatoon and area businesses that we promote with a strong local marketing campaign. We also have a Trusted MYSTERY SHOPPER PROGRAM. This is where we find and engage with normal everyday people, just like you, who are looking for products and services in Saskatoon and area. We approach individuals we can see are looking for a local business and we ask them to mystery shop Trusted Saskatoon Partners. Those that agree to be Trusted mystery shoppers go about their usual business, except at the end they fill out a report to tell us about the experience. We then share it with you! We are thrilled to share our latest mystery shop.
Perfection Plumbing & Drain are Trusted Saskatoon Plumbing and Drain Cleaning Experts
Date of Mystery Shop: July 2023
Name of Shopper: Chad M.
MYSTERY SHOP CHECKLIST:
1. How was the greeting/ welcome/ call answered? Extremely friendly and helpful.
2. Product/industry knowledge of staff? Both people I talked to were very knowledgeable and helpful - the plumber was very particular and did extremely good work.
3. If a quote was required, was it well laid out/ clear? Verbal quote over the phone was given.
4. Overall experience 1-10. 10
5. Would you return as a customer/ recommend them to close friends? Absolutely yes.
6. Did anyone stand out as exceptional? If so who? Why? No, although my father-in-law who supervised the installation raved about how particular and thorough the plumber was.
TRUSTED GUARANTEES
1. Provide the service and quality promised - Yes
2. Complete the job on time - Yes
3. Charge the price quoted with NO surprises - Yes
4. Communicate honestly and be responsive to customer needs - Yes
5. Resolve any issues with customer satisfaction in mind - Yes
ANY OTHER COMMENTS?
The only thing they could do better… I called on a Saturday and the call centre person who answered said they do work on Saturdays and someone would call me that day. I got a call on Monday morning. It was not urgent and was ok to leave until Monday however I was expecting a call on the weekend because that is what I was told would happen.
THANK YOU CHAD FOR YOUR HONEST REVIEW!
Yet again showing you deserve the Thumbs Up from www.TrustedSaskatoon.com
If you are experiencing any problems with your toilet or just want an updated look and better water efficiency, contact us at 306-652-9556 or
fill out our contact form for more info.
Being a Trusted Partner on the Trusted Saskatoon Directory of Excellence comes with a lot of responsibility - no other directory, advertising company, or 'watchdog organization' puts businesses through the ongoing process we do before we promote and endorse them.
Why Choose a Business On the Trusted Saskatoon Directory?
All of the Trusted Saskatoon partners have to pass a unique verification process, they are then annually contracted to uphold our 5 Trusted Guarantees. The partners then become part of a local community of Saskatoon and area businesses that we promote with a strong local marketing campaign. We also have a Trusted MYSTERY SHOPPER PROGRAM. This is where we find and engage with normal everyday people, just like you, who are looking for products and services in Saskatoon and area. We approach individuals we can see are looking for a local business and we ask them to mystery shop Trusted Saskatoon Partners. Those that agree to be Trusted mystery shoppers go about their usual business, except at the end they fill out a report to tell us about the experience. We then share it with you! We are thrilled to share our latest mystery shop.
PickNic's Catering and Fine Foods are Trusted Saskatoon caterers!
Date of Mystery Shop: August 2022
Shopper : Ezna
MYSTERY SHOP CHECKLIST:
1. How was the greeting/ welcome/ call answered? Friendly, knowledgeable, and helpful.
2. Appearance of the store/staff and showroom? When I picked up my birthday cake, I was impressed with the elegance of the storefront.
3. If a quote was required, was it well laid out/ clear? I asked for an estimate and it was clear.
4. Overall experience 1-10. 9 out of 10
5. Would you return as a customer/ recommend them to close friends? Yes, already did
6. Did anyone stand out as exceptional? If so who? Why? Owner offered extra finishing touches when I picked up the cake, and carried it to the car.
TRUSTED GUARANTEES
1. Provide the service and quality promised - 10
2. Complete the job on time - 10
3. Charge the price quoted with NO surprises - 10
4. Communicate honestly and be responsive to customer needs - 10
5. Resolve any issues with customer satisfaction in mind - 10
Ezna shared picture of the 2 cakes, and as always, they look amazing!
ANY OTHER COMMENTS?
Everybody absolutely loved the cupcakes and icing !
Unfortunately I never got to taste the large carrot cake birthday cake because my daughter and I gave it away to a gal whose mom couldn’t afford a cake and also celebrated her bday at the party.
Apparently her face lit up when she saw cake So was worth it
It’s my compassionate daughter Alicia who heard about this and came and pitched the idea to me and how could I say no? Made me happy to see my daughter flow like that and to brighten someone else’s day - Ezna ( Mystery Shopper & birthday girl)
WHAT A GREAT GESTURE EZNA & A WONDERFUL MYSTERY SHOP NICOLA & TEAM!!!
Yet again showing you deserve the Thumbs Up from www.TrustedSaskatoon.com
Let Nicola and the team at PickNic's Catering & fine Foods create something special for your next event or special occasion!
"Taste...That Delivers!"
Being a Trusted Business on the Trusted Saskatoon Directory of Excellence comes with a lot of responsibility - no other directory, advertising company, or 'watchdog organization' puts businesses through the ongoing process we do before we promote and endorse them.
Why Choose a Business On the Trusted Saskatoon Directory?
All of the Trusted Saskatoon partners have to pass a unique verification process, they are then annually contracted to uphold our 5 Trusted Guarantees. The partners then become part of a local community of Saskatoon and area businesses that we promote with a strong local marketing campaign. We also have a Trusted MYSTERY SHOPPER PROGRAM. This is where we find and engage with normal everyday people, just like you, who are looking for products and services in Saskatoon and area. We approach individuals we can see are looking for a local business and we ask them to mystery shop Trusted Saskatoon Partners. Those that agree to be Trusted mystery shoppers go about their usual business, except at the end they fill out a report to tell us about the experience. We then share it with you!
Bateman Jewellers are Trusted Saskatoon jewellery experts! Did you know that they are the oldest independent jewellery store in Saskatoon? Bateman Jewellers maintain that the relationship with their clients is very important to them. In their latest Saskatoon jewellery tip, they share all the gemstone options for engagement rings BEYOND just a diamond.
MYSTERY SHOP CHECKLIST:
1. How was the greeting/ welcome/ call answered? Very pleasant and friendly.
2. Appearance of the store/staff and showroom? Nice and bright, organized and clean.
3. Product/industry knowledge of staff? Excellent! Cam knew exactly what he was looking for, he was very efficient and quick and even taught me a few things.
4. Overall experience 1-10. 10
5. Would you return as a customer/ recommend them to close friends? Absolutely and already have!!
6. Did anyone stand out as exceptional? If so who? Why? I only dealt with Cam and he was very knowledgeable, fast, very personable and friendly.
TRUSTED GUARANTEES
1. Provide the service and quality promised - 10
2. Complete the job on time - 10
3. Charge the price quoted with NO surprises - 10
4. Communicate honestly and be responsive to customer needs - 10
5. Resolve any issues with customer satisfaction in mind - 10
Please share any other comments relating to your experience with the company.
"I made an appointment with Cam because I was interested in selling some gold. My mom had a lot of jewellery and I really didn't know what was real and what was fake. I was a little apprehensive about going in because you just never know if they will tell you the truth and give you the money you really should be getting. Cam put all my fears to rest. It was such a great experience that I have already told friends and family to go through their jewellery and take it in.
I would have NO issues with going back again. In fact, as soon as I got home I was on the hunt for more jewellery kicking around that we don't want. He even taught me a few lessons on what to look for if you are unsure if an item is real or not. I had a lot of fun!"
WHAT A GREAT MYSTERY SHOP!!! Yet again showing you deserve the Thumbs Up from www.TrustedSaskatoon.com! Find Bateman Jewellers on 2nd Ave South or online at http://www.batemanjewellers.com, they are your Trusted SASKATOON JEWELLERS!
'Your Jewellery Is A Lifetime Investment... Buy It From A Lifetime Friend'
The Trusted Saskatoon businesses become Partners with a contract, and they become part of a community. In a community we all have our parts to play to ensure the directory maintains the standards and high level of integrity we demand. To ensure our partners are upholding these guarantees on a daily basis, we have a mystery shop program. We reach out to normal everyday people who we know are in the market for local products and services, and we ask them to add our Trusted Partners to their list. We then send them a report so they can share their experience.
Made In The Shade Mystery Shop
Heather Boyko, the owner of Made In the Shade Blinds Saskatoon, is committed to helping her clients get their windows on the best-dressed list! They offer FREE in-home consultations, where they bring the showroom to you. Not only is this more convenient, but it also allows you to see a variety of choices for your home, surrounded by your colours and furnishings, in your home’s own natural light. The Trusted Saskatoon team enjoys promoting Heather as a Trusted Saskatoon window coverings pro for over 5years- so how did she perform in a Trusted Mystery Shop?
MYSTERY SHOP CHECKLIST
1. How was the greeting/ welcome/ call answered? Friendly
2. If retail: Appearance of the store/staff and showroom? N/A
3. Product/industry knowledge of staff? Rating 9/10
4. If a quote is required is the quote well laid out/ clear? Yes
5. Did they ask where you found them? I believe I gave that information
6. Overall experience 1-10? 9/10
7. Would you return as a customer/ recommend them to close friends? Yes
8. Did anyone stand out as exceptional? If so who? Why? Heather was the representative I was dealing with, Very Professional.
TRUSTED GUARANTEES
1. Provide the service and quality promised. Yes
2. Complete the job on time. Yes
3. Charge the price quoted with NO surprises. N/A
4. Communicate honestly and be responsive to customer needs. Yes
5. Resolve any issues with customer satisfaction in mind. N/A
GREAT job Made In The Shade! Proving yet again that you deserve the Thumbs up from the team at www.trustedsaskatoon.com
Heather Boyko is ' The Shady lady' and she is a caring, helpful professional who is fully invested in providing the best possible customer service. We are proud to continue to promote Heather and her growing business Made In The Shade Saskatoon are Trusted Saskatoon Window Coverings experts
