Being a Trusted Business on the Saskatoon directory comes with alot of responsibilty...no other directory, advertising medium or ' watchdog organization' puts businesses through the process we do before we promote and endorse them...in fact,the most other organizations offer is checking that the business has a valid business license, and maybe that they have insurance and don't have an bad rating..most don't even bother with that ..they rely on the consumers to provide ratings..which are all unverified and un-qualified. 

The Trusted Saskatoon businesses become Partners...and we promote the mantra that 'only together are we Trusted" ..we all have our parts to play to ensure the directory maintains the standards and high level of integrity that it does.

Trusted then enters into a contract, where the partners sign to uphold the 5 Trusted Guarantees ..these are the foundation of our business and they are the Guarantees that our Trusted Saskatoon businesses offer their clients...to ensure that our partners are upholding these guarantees on a daily basis we have a MYSTERY SHOPPER PROGRAM, where we mystery shop a minimum of 10% of our Trusted Partners on an annual basis... we get our mystery shoppers to fillout a report to tell us about the experience....

Our latest business to be mystery shopped is Critters Pet Health store(s) your Trusted Saskatoon Pet Store  in our Saskatoon Vets and Pets Category lets tell you how they did!

TRUSTED COMPANY: Critters Pet Health Store ( Lawson location)

Date: September 2012

MYSTERY SHOP CHECKLIST

1. How was the greeting/ welcome/ call answered?  :

I was greeted as soon as I had walked into the store, even though the staff member was busy with another customer.

2. If retail: Appearance of the store / staff and showroom?:

The store was very neat and clean, laid out well with lots of space for shoppers and their animals to move about, and the staff member was very neat in appearance and very friendly.

3. Product/industry knowledge of staff?:

As I did have questions about the nutrition content of the food I wanted to purchase, I asked numerous questions about the merits of the different dog foods out there, and found that the staff member certainly knew her products! She also provided info on how to phase in my dog’s new food, and things to watch out for. She also had let me know about some changes that could occur and how to look out for allergic reaction. Very impressive.

4. If a quote is required is the quote well laid out/ clear?:

 Not Applicable

5. Did they ask where you found them?:

 No

6. Overall experience 1-10.:

 10

7. Would you return as a customer/ recommend them to close friends?:

I would definitely return and will be a customer, and I will recommend Critters to anyone who owns a cat or dog.

8. Did anyone stand out as exceptional? If so who? Why?:

As there was only one staff member, she did stand out! All of my questions were answered fully, and her manner was very professional and helpful.

9. If you made a purchase/booked a job how was the process? If so refer to the Trusted Guarantees and give an overall mark on each if applicable.

TRUSTED GUARANTEES

1. Provide the service and quality promised.

2. Complete the job on time.

3. Charge the price quoted with NO surprises.

4. Communicate honestly and be responsive to customer needs.

5. Resolve any issues with customer satisfaction in mind

Please share any other comments relating to your experience with the company.

I feel that all of the guarantees were met and/or exceeded. The service was great, the quality is top-notch. All of our communication was professional and extremely helpful, and I have a very satisfied pup! She loves her new food, and digs in every time!

WHAT  A GREAT MYSTERY SHOP CRITTERS !!! Yet again showing you deserve the Thumbs up from www.TrustedSaskatoon.com  

We all want the very best for our pets, and that is part of what makes Critters Pet Health Store the best choice for  Saskatoon pet owners. They have set a very high standard for the products that they carry, offering top quality foods, treats, toys and other necessities for your pets. Additionally, Critters is the only locally owned and operated pet store in Saskatoon that focuses solely on dogs and cats - this means that when you ask them a question, or have a concern they give more in-depth and specialized advice regarding proper nutrition and care. After just one visit, you will find how passionate the staff at Critters are about animals, and providing the very best for them.

Critters Pet Health Stores are your Trusted SASKATOON PET Experts for advice on Pets!

We all want the very best for our pets, and that is part of what makes Critters Pet Health Store the best choice for pet owners. They have set a very high standard for the products that they carry, offering top quality foods, treats, toys and other necessities for your pets. Additionally, Critters is the only locally owned and operated pet store in Saskatoon that focuses solely on dogs and cats - this means that when you ask them a question, or have a concern they give more in-depth and specialized advice regarding proper nutrition and care. After just one visit, you will find how passionate the staff at Critters are about animals, and providing the very best for them. Critters Pet Health Stores are your Trusted SASKATOON PET Experts for advice on Pets!

 Here is their latests trusted Pet Tip on your Pets aging!

Many believe at the age of 7 pets become seniors, that however can be a myth. Most dogs become senior when they start acting senior which can be shown by the following symptoms: slowing down, becoming stiff, or gaining weight. Sometimes we do not see these signs until our dog is older than the age of 7.

When we notice these signs in our pet, we often think of switching them to a senior diet which is not completely necessary. Some senior diets contain lower calories and joint supplements added diet the food. Instead of changing foods you can start reducing feeding amounts if the dog is gaining weight after all it is just about regulating calories if someone is losing or gaining weight. Take a look at our own lives, Grandpa does not have any special meat prepared for his meals but he may eat smaller portions. If we notice the dog is becoming stiff, sore or is hesitant to do stairs, then adding a joint supplement into the diet is very common. Most people have heard that senior diets have joint supplements in the formula which may help improve their joint mobility but we need to look at the levels of the supplement included. The joint supplement levels are provided in mg/kg which means you have to feed 1kg to get the dose indicated. Many diets have levels of glucosamine around 500mg/kg that would require you to feed 1 kilogram (or 2.2lbs) of food in one day to get the 500 mg dosage. Therefore it is more efficient and beneficial to the pet to supplement a powder into their regular food to give a sufficient dosage which will help your pet with its joint problems.

We suggest adding in one of the many supplements that we carry which are pure and natural products. We carry joint supplements that have been scientifically proven to support the regeneration of damaged joint cartilage and joint fluid. A lot of the time, you only need to add in about an 1/8th of a teaspoon for the pet to get the recommended dosage, which is more cost effective, and allows the pet to start feeling better faster. Normally the cost of adding the supplement in separately only costs around $3-5 a month.

When the time comes to re-evaluate what you’re feeding your pet because of its age or other reasons it may not be necessary to change it’s diet. Instead we welcome you to stop by any of our 4 locations and our knowledgeable staff would be more than happy to help you out! We’re proud to be a Saskatoon company, that has been serving this city since 1994.

 Thanks, Critters

Critters Pet Health Store 4 Locations in Saskatoon...Find them all on their listing in the Saskatoon Vets and Pets category they are your TRUSTED SASKATOON PET STORE  

We all want the very best for our pets, and that is part of what makes Critters Pet Health Store the best choice for pet owners. They have set a very high standard for the products that they carry, offering top quality foods, treats, toys and other necessities for your pets. Additionally, Critters is the only locally owned and operated pet store in Saskatoon that focuses solely on dogs and cats - this means that when you ask them a question, or have a concern they give more in-depth and specialized advice regarding proper nutrition and care. After just one visit, you will find how passionate the staff at Critters are about animals, and providing the very best for them. Critters Pet Health Stores are your Trusted SASKATOON PET Experts for advice on Pets!

Here is their first Trusted Tip

Choosing a healthy pet food:

Pet Food is a very important part of our pet's life. Many consumers are confused when choosing pet food with every company saying their food is superior, however no pet food is better then the ingredients it contains. When talking about pet food the ingredient list should be used to prove that it is in fact healthy. We should be ignoring commercials, fancy images on bags and any other marketing that may try to influence your decision. Pet food is the nutrition that will help our pet's grow, build a strong immune system and overall live long, healthy lives. When choosing a pet food a common practice is to look for meat as your first ingredient, which is important, but it is much more complex then that. The other term used a lot is to avoid "fillers", our standard for no fillers is much higher then any other pet stores.

Canines and felines are classified as carnivorans; the dogs digestive system is designed to process mostly a carnivorous diet, while the cat is exclusively meat. Many pet foods have a grain overload which could possibly lead to healthy issues with some. Some pet foods can have meat as their first ingredient but then follow with many partial grains, vegetable proteins or by-products, in turn the protein is derived from those ingredients rather then high quality meat ingredients. Critters recommends foods that offer premium nutrition by using whole ingredients instead of fractionated ones.

Critters also search for natural pet foods that focus on purchasing the highest quality ingredients instead of having large marketing budgets. Generally this means you get more value for your dollar because a large marketing budget can inflate the price; for this reason higher priced pet foods does not always translate into high quality. There are many Canadian products on the market that offer you exceptional quality at a reasonable price. Our healthier pet foods can be more economical to feed as well considering, even though the price per bag may be higher, the lower feeding requirements drives down the price per day. At Critters we're able to help you decipher complex ingredient lists to find a diet that best suits your pet(s). We have many diets in our store that meet our strict standards and would love the opportunity to help you find a healthier diet for your pet(s).

We are the only locally owned and operated pet store in Saskatoon that focuses solely on dogs and cats which allows us to give more in depth and specialized advice regarding nutrition.

 Thanks, Critters

Critters Pet Health Store 4 Locations in Saskatoon...Find them all on their listing in the Saskatoon Vets and Pets category they are your TRUSTED SASKATOON PET STORE  

306-665-5600

 www.critterspet.com  

Connect with us on Facebook: www.facebook.com/critterspet