Being a Trusted Business on the Saskatoon directory comes with alot of responsibilty...no other directory, advertising medium or ' watchdog organization' puts businesses through the process we do before we promote and endorse them...in fact,the most other organizations offer is checking that the business has a valid business license, and maybe that they have insurance and don't have an bad rating..most don't even bother with that ..they rely on the consumers to provide ratings..which are all unverified and un-qualified.
The Trusted Saskatoon businesses become Partners...and we promote the mantra that 'only together are we Trusted" ..we all have our parts to play to ensure the directory maintains the standards and high level of integrity that it does.
Trusted then enters into a contract, where the partners sign to uphold the 5 Trusted Guarantees ..these are the foundation of our business and they are the Guarantees that our Trusted Saskatoon businesses offer their clients...to ensure that our partners are upholding these guarantees on a daily basis we have a MYSTERY SHOPPER PROGRAM, where we mystery shop a minimum of 10% of our Trusted Partners on an annual basis... we get our mystery shoppers to fillout a report to tell us about the experience....
Our latest business to be mystery shopped is Critters Pet Health store(s) your Trusted Saskatoon Pet Store in our Saskatoon Vets and Pets Category lets tell you how they did!
TRUSTED COMPANY: Critters Pet Health Store ( Lawson location)
Date: September 2012
MYSTERY SHOP CHECKLIST
1. How was the greeting/ welcome/ call answered? :
I was greeted as soon as I had walked into the store, even though the staff member was busy with another customer.
2. If retail: Appearance of the store / staff and showroom?:
The store was very neat and clean, laid out well with lots of space for shoppers and their animals to move about, and the staff member was very neat in appearance and very friendly.
3. Product/industry knowledge of staff?:
As I did have questions about the nutrition content of the food I wanted to purchase, I asked numerous questions about the merits of the different dog foods out there, and found that the staff member certainly knew her products! She also provided info on how to phase in my dog’s new food, and things to watch out for. She also had let me know about some changes that could occur and how to look out for allergic reaction. Very impressive.
4. If a quote is required is the quote well laid out/ clear?:
5. Did they ask where you found them?:
6. Overall experience 1-10.:
7. Would you return as a customer/ recommend them to close friends?:
I would definitely return and will be a customer, and I will recommend Critters to anyone who owns a cat or dog.
8. Did anyone stand out as exceptional? If so who? Why?:
As there was only one staff member, she did stand out! All of my questions were answered fully, and her manner was very professional and helpful.
9. If you made a purchase/booked a job how was the process? If so refer to the Trusted Guarantees and give an overall mark on each if applicable.
1. Provide the service and quality promised.
2. Complete the job on time.
3. Charge the price quoted with NO surprises.
4. Communicate honestly and be responsive to customer needs.
5. Resolve any issues with customer satisfaction in mind
Please share any other comments relating to your experience with the company.
I feel that all of the guarantees were met and/or exceeded. The service was great, the quality is top-notch. All of our communication was professional and extremely helpful, and I have a very satisfied pup! She loves her new food, and digs in every time!
WHAT A GREAT MYSTERY SHOP CRITTERS !!! Yet again showing you deserve the Thumbs up from www.TrustedSaskatoon.com
We all want the very best for our pets, and that is part of what makes Critters Pet Health Store the best choice for Saskatoon pet owners. They have set a very high standard for the products that they carry, offering top quality foods, treats, toys and other necessities for your pets. Additionally, Critters is the only locally owned and operated pet store in Saskatoon that focuses solely on dogs and cats - this means that when you ask them a question, or have a concern they give more in-depth and specialized advice regarding proper nutrition and care. After just one visit, you will find how passionate the staff at Critters are about animals, and providing the very best for them.
Critters Pet Health Stores are your Trusted SASKATOON PET Experts for advice on Pets!