Perfection Plumbing was founded in 1996 and is locally owned and operated. They are different than any other plumbing company in the area. In 2001 they became affiliated with a national plumbing association called Plumbers Success International. Through this affiliation, they are able to bring valuable products and services to clients that they cannot obtain from any other plumbing service company in the area.
Perfection Plumbing are Trusted Saskatoon Plumbers on the Saskatoon Directory
TRUSTED COMPANY: Perfection Plumbing
Date: July 25, 2013
MYSTERY SHOP CHECKLIST:
1. How was the greeting/ welcome/ call answered? Very pleasant and friendly.
2. If retail: Appearance of the store / staff and showroom? Did not go into their offices.
3. Product/industry knowledge of staff? Very good - after taking one look he was able to get a good idea of what the problem was.
4. If a quote is required is the quote well laid out/ clear? After looking he asked if we could sit down somewhere to go over pricing. He had a binder with set prices and explained what he was going to do, what it was going to cost and what my options were.
5. Did they ask where you found them? Yes, they did.
6. Overall experience 1-10. 10
7. Would you return as a customer/ recommend them to close friends? Absolutely - no hesitation at all.
8. Did anyone stand out as exceptional? If so who? Why? I only spoke to the receptionist and dealt with the plumber that came to the house and both were very nice.
9. If you made a purchase/booked a job how was the process?
If so refer to the Trusted Guarantees and give an overall mark on each if applicable. (on a 10 scale, 10 is high)
1. Provide the service and quality promised - 10
2. Complete the job on time - 10
3. Charge the price quoted with NO surprises - 10
4. Communicate honestly and be responsive to customer needs - 10
5. Resolve any issues with customer satisfaction in mind - 10
Please share any other comments relating to your experience with the company.
The booking process was quick - she asked me on the phone where I had heard about them. Was able to get us in in 2 days, gave us a time window in which they would be there and said she would try to see if they could come earlier (and they were able to come about an hour earlier). He called before he came, wore covers over his shoes and was clean, friendly and did not smell like smoke (huge deal for me).
They have a customer loyalty program which he explained to me and then before I paid explained it all again to my husband on the phone. They called the next day to follow up on the appointment and service - I told her that it was one of first times I didn't feel hesitant about a trades person coming to my house and that I felt when he was done that he had actually fixed the problem (felt confident in that).
My husband and I were so happy with the service that we purchased a lifetime membership for their loyalty program and will be Perfection Plumbing customers for life!
WHAT A GREAT MYSTERY SHOP!!! Yet again showing you deserve the Thumbs Up from www.TrustedSaskatoon.com!
Find Perfection Plumbing on line here , on Facebook here - where they run contests and offer more handy tips or go and check out their listing in Saskatoon Plumbing on the Saskatoon Directory to read what their many happy clients had to say to us!