Being a Trusted Business on the Saskatoon directory comes with alot of responsibilty...no other directory, advertising medium or ' watchdog organization' puts businesses through the process we do before we promote and endorse them.
The Trusted Saskatoon businesses become Partners...and we promote the mantra that 'only together are we Trusted" ..we all have our parts to play to ensure the directory maintains the standards and high level of integrity that it does.
Trusted then enters into a contract, where the partners sign to uphold the 5 Trusted Guarantees ..these are the foundation of our business and they are the Guarantees that our Trusted businesses offer their clients...to ensure that our partners are upholding these guarantees on a daily basis we have a MYSTERY SHOPPER PROGRAM, where we mystery shop a minimum umber of our Trusted Partners on an annual basis... we get our mystery shoppers to fillout a report to tell us about the experience....
Our latest business to be mystery shopped was Saskatoon APPLIANCE. They are Trusted SASKATOON APPLIANCE EXPERTS
TRUSTED SASKATOON PARTNER: Saskatoon appliance
Date- March 2015
MYSTERY SHOP CHECKLIST
1. How was the greeting/ welcome/ call answered? I just walked in as my washing machine had died the day before. The manager Hans came over to me and introduced himself.
2. If retail: Appearance of the store / staff? The store was quiet,clean and tidy.
3. Product/industry knowledge of staff? Hans knew his stuff as we discussed options, he went through the pros and cons of each brand/ machine and asked me questions about use etc.. I ended up buying a washer and dryer set as the deal on the floor models was so great!!
4. If a quote is required is the quote well laid out/ clear? He told me the price and thats exactly what it was on the invoice.
5. Did they ask where you found them? No
6. Overall experience 1-10. – 10- it was a 9 until they knocked it out of the park pre delivery, they called me before to let me know that they had found a dent on the side and were going to send off to get a new panel. I said it wouldn't be seen anyway and perhaps they could just give me a discount instead. They agreed so the deal was even better!
7. Would you return as a customer/ recommend them to close friends? YES ...definitely
8. Did anyone stand out as exceptional? or the opposite..If so who? Why? YES Hans was great to deal with and very diligent in following up with me.
9. If you made a purchase/booked a job how was the process? Smooth and like clockwork!
If so refer to the Trusted Guarantees below and give an overall mark on each if applicable.
1. Provide the service and quality promised. absolutely
2. Complete the job on time. Yes
3. Charge the price quoted with NO surprises. YES
4. Communicate honestly and be responsive to customer needs. OVER AND ABOVE
5. Resolve any issues with customer satisfaction in mind Dealt with the only issue very well.
Please share any other comments relating to your experience with the company.
My new samsung washer dryer set is awesome, I feel like I got a great deal and that the customer service I received was outstanding. It does not compare to previous negative experiences I've had dealing with big box stores!!
GREAT MYSTERY SHOP GERRY & HANS! You and the team should enjoy the kudos you clearly deserve!
Saskatoon Appliance and Midtown Apppliance World offer Saskatoons largest selection of appliances and have been in business for 41 years...that in itself should say something about the way they do business! They have the 2 convenient locations that well serve the North and South of the city, and they offer great opening hours to help us working people fit a shopping expidition into our ever so busy schedules! Check out their listing in Saskatoon Appliances