Saskatoon businesses sign annual contracts with the Trusted team once they pass the verification process. That is when they become Trusted Saskatoon Partners. In the Trusted Saskatoon community, we all have our parts to play to ensure the community maintains the standards and high level of integrity we promote. To ensure that our partners are upholding these guarantees, we monitor the partners on an ongoing basis and we also have a MYSTERY SHOPPER PROGRAM. This is where we ask normal everyday people to share their experiences with Trusted partners by filling out a report! Our latest business to be mystery shopped was Wiseguys Mattresses a Trusted Saskatoon Mattress and Furniture store. Enjoy!
Wiseguys Mattresses Mystery Shop.
TRUSTED PARTNER: Wiseguys Mattresses.
Date: Aug 24th, 2019
Name of Shopper: Kim
MYSTERY SHOP CHECKLIST
- How was the greeting/ welcome/ call answered? A big smile and a hello from the lady at the desk
- Product/industry knowledge of staff? She was very knowledgeable, made sure to ask exactly what we were looking for and took us to 4 different options of beds
- If a quote is required is the quote well laid out/ clear? It was 100% clear and was on the beds, she confirmed the prices and we chose the best option.
- Did they ask where you found them? No
- Overall experience 1-10. 10
- Would you return as a customer/ recommend them to close friends? Yes I would
- Did anyone stand out as exceptional? If so who? Why – The lady in the store was very nice and helped us carry the bed, box spring to our truck.
Refer to the Trusted Guarantees and give an overall mark on each.
- Provide the service and quality promised. - YES
- Complete the job on time. – YES
- Charge the price quoted with NO surprises- YES
- Communicate honestly and be responsive to customer needs- YES
- Resolve any issues with customer satisfaction in mind – No issues to resolve
Please share any other comments relating to your experience with the company.
"I was very impressed that the lady in the store said we could try the mattress at home and if our daughter didnt like it for ANY reason that we could return for another option with no questions asked. The prices were very reasonable and there were so many great option in our price range ( under $1000 for a double bed) . I saw lots of thank you cards on the wall from customers and I can understand why! It's clear that Wiseguys is a Trusted Saskatooon company !
Congratulation Mark and the team at Wiseguys, you have proved once more that you deserve the PROMOTION, ENDORSEMENT and KUDOS that we love to heap upon you. Great Saskatoon and area businesses like yours deserve the promotion
MOST importantly the public in Saskatoon can feel confident that when they choose a Trusted business from The Saskatoon Directory of experts
they will be glad they did!! No risk..no stress..just Trusted businesses at their fingertips waiting to serve them!