Trusted Saskatoon Auto Repair & Service Experts at Phobia Auto are based in Martensville and they are a trusted source for honest advice and qualified auto service and repairs. People ask all the time why you can't supply your own parts when they come into Phobia Auto. If you are wondering why Phobia Auto answer the question in the tip below. Phobia Auto Are Trusted Saskatoon & area Auto Repair & Service Specialists.
Phobia Auto Will Not Allow Customers to Supply Parts
Reason # 1: Warranty
The main reason is the warranty. Phobia Auto offers at the 1-year part and labour warranty on almost everything they install (depending on the manufacturer or if it says a used major component.)
Reason # 2: Who Takes the Blame
Warranty can be a sticky situation. Let’s say a customer supplies a power steering pump they bought online. They install it and it’s a faulty pump (this is a real word thing). The customer is now on the hook for taking the part off and putting another on. Paying the labour twice. Phobia pays insurance on every part that comes through the door to allow them to eat these labour costs in a situation like this.
Reason # 3: Auto Repair Shops Get Discounted Parts
Also, don’t forget that they get thousands of dollars worth of parts from the local jobbers. They should be entitled to get the parts a few dollars cheaper than the customer that buys a set of pads and a water pump every two years. So yes, they make money on parts. They must! Shop owners have a responsibility to pay their techs on time so that they can put food on the table while setting aside money for themselves as independent owners. Running a successful shop is very…..very expensive!
Reason # 4: Liability
The shop could be legally liable for failed parts. If they had installed a part that you had bought, and that part failed and caused an accident, Phobia Auto could be held legally liable. Why does that matter? Like many shop owners, Phobia Auto owners have poured their life savings into their businesses. The liability for installing a part you had purchased, in order to save a few bucks, isn’t worth that risk to a business owner’s personal and professional livelihoods.
Reason # 5: Wrong Parts
Another issue we used to run into was wrong parts. Customers would be confident they had the right part they bought online. But they forgot to pay attention to if they had a 4x4 or a certain option that changed the part. Phobia Auto would have a dismantled vehicle on the hoist. Some customers would offer to get a new part from online but leaving them with a hoist tied up for days.
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Phobia Auto A Trusted Saskatoon & area Auto Repair & Service Shop
Phobia Auto Are Your Trusted Saskatoon & Area Performance Vehicle Specialist