Being a Trusted Business on the Trusted Saskatoon Directory of Excellence comes with a lot of responsibility - no other directory, advertising medium, or 'watchdog organization' puts businesses through the process we do before we promote and endorse them.
Why Choose a Business On the Trusted Saskatoon Directory?
All of the Trusted Saskatoon partners have to pass a unique verification process, they are then annually contracted to uphold our 5 Trusted Guarantees. The partners then become part of a local community of Saskatoon and area businesses that we promote with a strong local marketing campaign. We also have a Trusted MYSTERY SHOPPER PROGRAM. This is where we find and engage with normal everyday people, just like you, who are looking for products and services in Saskatoon and area. We approach individuals we can see are looking for a local business and we ask them to mystery shop Trusted Saskatoon Partners. Those that agree to be Trusted mystery shoppers go about their usual business, except at the end they fill out a report to tell us about the experience. We then share it with you! The Trusted Saskatoon Team is thrilled to share our latest mystery shop report about Phobia Auto Repair.
Mystery Shop - Phobia Auto Repair
Name of Shopper: Scott W.
1. How was the greeting/welcome/call answered?
Friendly and promptly.
2. Appearance of the store, staff, and showroom?
The client area was neat and tidy.
3. Product/industry knowledge of staff?
Very good! Melissa impressed me with her industry knowledge.
4. Overall experience 1-10
5. Would you return/recommend?
Yes - very much so!
6. Did anyone stand out as exceptional?
Both the tech and Melissa at the counter were friendly and helpful.
Did they uphold the 5 Trusted Guarantees?
- Provide the service and quality promised: 10
- Complete the job on time: 10
- Change the price quoted with no surprises: 10 + (Less than I expected)
- Communicate.honestly and be responsive to customer needs: 10
- Resolve any issues with customer satisfaction in mind: 10
Please share any other comments relating to your experience with the company.
Overall, a tremendous first impression. I came in for one concern, a secondary problem which was minor in nature, was repaired for no charge. Definitely will return.
CONGRATULATIONS on a successful mystery shop Phobia Auto Repair! We are thrilled to have such amazing Auto Repair & Service Specialists like Phobia Auto Repair on Saskatoon's directory of excellence!