Bateman Jewellers are Saskatoon Jewellery Experts...did you know that they are the oldest independent jewellery store in Saskatoon! Bateman Jewellers maintain that the relationship with their clients is very important to them, and Trusted is sure you have heard Cam say in his well known radio ads " Your jewellery is a lifetime investment; Buy it from a lifetime friend. " ..Trusted can attest to the fact that they really DO mean it, and we are proud to have them on board as our Trusted Saskatoon Jeweller!
TRUSTED COMPANY: Bateman Jewellers
Date: October 18, 2013
MYSTERY SHOP CHECKLIST:
1. How was the greeting/ welcome/ call answered? Very pleasant and friendly.
2. If retail: Appearance of the store / staff and showroom? Nice and bright, oraganized and clean.
3. Product/industry knowledge of staff? Excellent! Cam knew exactly what he was looking for, he was very efficient and quick and even taught me a few things.
4. If a quote is required is the quote well laid out/ clear? No quote was required.
5. Did they ask where you found them? No but I explained to Cam where I had found them before he had a chance.
6. Overall experience 1-10. 10
7. Would you return as a customer/ recommend them to close friends? Absolutely and already have!!
8. Did anyone stand out as exceptional? If so who? Why? I only dealt with Cam and he was very knowledgable, fast, very personable and friendly.
9. If you made a purchase/booked a job how was the process?
If so refer to the Trusted Guarantees and give an overall mark on each if applicable. (on a 10 scale, 10 is high)
1. Provide the service and quality promised - 10
2. Complete the job on time - 10
3. Charge the price quoted with NO surprises - 10
4. Communicate honestly and be responsive to customer needs - 10
5. Resolve any issues with customer satisfaction in mind - 10
Please share any other comments relating to your experience with the company.
I made an appointment with Cam because I was interested in selling some gold. My mom had a lot of jewellery and I really didn't know what was real and what was fake.
I was a little apprehensive about going in because you just never know if they will tell you truth and give you the money you really should be getting.
Cam put all my fears to rest. It was such a great experience that I have already told friends and family to go through their jewellery and take it in.
I would have NO issues with going back again in fact, as soon as I got home I was on the hunt for more jewellery kicking around that we don't want. He even taught me a few lessons on what to look for if you are unsure if an item is real or not. I had a lot of fun.
If you have ever been thinking of taking in some gold now is the time to do it...gold is at a GREAT price right now. After about 15 - 20 minutes I left with cash in my hand, it was easy!
Call and make an appointment with Cam and get some extra money for Christmas!!
WHAT A GREAT MYSTERY SHOP!!! Yet again showing you deserve the Thumbs Up from www.TrustedSaskatoon.com!
Find Bateman Jewellers on 2nd Ave South or online at http://www.batemanjewellers.com they are your Trusted SASKATOON JEWELLERS