Trusted Tips and Resources

Trusted Tips & Resources

Made In The Shade Trusted Saskatoon Blinds and Window Covering Experts Pass Mystery Shop

The Trusted Saskatoon businesses become Partners with a contract, and they become part of a community. In a community we all have our parts to play to ensure the directory maintains the standards and high level of integrity we demand. To ensure our partners are upholding these guarantees on a daily basis, we have a mystery shop program. We reach out to normal everyday people who we know are in the market for local products and services, and we ask them to add our Trusted Partners to their list. We then send them a report so they can share their experience. 


Made In The Shade Mystery Shop

 Heather Boyko, the owner of Made In the Shade Blinds Saskatoon, is committed to helping her clients get their windows on the best-dressed list! They offer FREE in-home consultations, where they bring the showroom to you. Not only is this more convenient, but it also allows you to see a variety of choices for your home, surrounded by your colours and furnishings, in your home’s own natural light. The Trusted Saskatoon team enjoys promoting Heather as a Trusted Saskatoon window coverings pro for over 5years-  so how did she perform in a Trusted Mystery Shop? 



TRUSTED COMPANYMade In The Shade


MYSTERY SHOP CHECKLIST


1. How was the greeting/ welcome/ call answered? Friendly

2. If retail: Appearance of the store/staff and showroom? N/A

3. Product/industry knowledge of staff? Rating 9/10

4. If a quote is required is the quote well laid out/ clear? Yes

5. Did they ask where you found them? I believe I gave that information

6. Overall experience 1-10? 9/10

7. Would you return as a customer/ recommend them to close friends? Yes

8. Did anyone stand out as exceptional? If so who? Why? Heather was the representative I was dealing with, Very Professional.


TRUSTED GUARANTEES

1. Provide the service and quality promised. Yes

2. Complete the job on time. Yes

3. Charge the price quoted with NO surprises. N/A

4. Communicate honestly and be responsive to customer needs. Yes

5. Resolve any issues with customer satisfaction in mind. N/A 



GREAT job Made In The Shade! Proving yet again that you deserve the Thumbs up from the team at www.trustedsaskatoon.com 


Heather Boyko is ' The Shady lady'  and she is a caring, helpful professional who is fully invested in providing the best possible customer service. We are proud to continue to promote Heather and her growing business  Made In The Shade Saskatoon are Trusted Saskatoon Window Coverings experts


Trusted Saskatoon Roofer Scott Roofing Mystery Shop!

Being a Trusted Business on the Trusted Saskatoon Directory of Excellence comes with a lot of responsibility - no other directory,  advertising medium, or 'watchdog organization' puts businesses through the process we do before we promote and endorse them. 


Why Choose a Business On the Trusted Saskatoon Directory? 

All of the Trusted Saskatoon partners have to pass a unique verification process, they are then annually contracted to uphold our 5 Trusted Guarantees. The partners then become part of a local community of Saskatoon and area businesses who we promote with a strong local marketing campaign. We also have a Trusted MYSTERY SHOPPER PROGRAM. This is where we find and engage with normal everyday people, just like you, who are looking for products and services in Saskatoon and area. We approach individuals we can see are looking for a local business and we ask them to mystery shop Trusted Saskatoon Partners. Those that agree to be Trusted mystery shoppers go about their usual business, except at the end they fill out a report to tell us about the experience. We then share it with you! The Trusted Saskatoon Team are thrilled to share our latest mystery shop report about Scott Roofing! 

Mystery Shop Scott Roofing 


Name of Shopper: Brett B


1. How was the greeting/welcome/call answered?

Promptly and professionally. I had someone booked for an inspection and quote within minutes.

2. Product industry knowledge of staff?

Scott had multiple samples available and was able to source my roof needs without delay. 

4. If a quote is required is it well laid out / clear?

Yes, it was delivered quickly and the information on the quote was clear.


5. Did they ask where you found them?

Yes


 

6. Overall experience 1-10

10 out of 10


7. Would you return/recommend?

Yes.


8. Did anyone stand out as exceptional?

Yes, Scott.


9. If you made a purchase or booked a job, how was the process?

 See below


Did they uphold the 5 Trusted Guarantees? 

  1. Provide the service and quality promised -  Yes
  2. Complete the job on time - yes
  3. Change the price quoted with no surprises - yes
  4. Communicate.honestly and be responsive to customer needs - yes
  5. Resolve any issues with customer satisfaction in mind - yes



Please share any other comments relating to your experience with the company. 


 "This was an interesting test for Scott Roofing because of some strange circumstances which they handled very well.The roofing material loader (a 3rd party company - not Scott Roofing) - fell through my roof when delivering. Honest accident. They had a repair person there in minutes and properly fixed an entire side of the roof, actually adding value to my home. They let me know of the problem right away and did not try to hide it. There was no cost to me and they made sure I was happy with the work. "
"They finished the roofing just before a very powerful windstorm. I found a roofing nail on my deck not long after and wondered how many might be scattered on the lawn or neighbours lawn. Because the work happened while my family was on vacation, I didn’t want to mow my lawn, now very long due to vacation absence (ie shoot nails around) or have my kids play in the yard for fear of injury and therefore potential litigation. They agreed at no extra cost to come and do a second round of cleanup with a magnet. They did, and everything has been clear; my neighbours said they asked them if they could go over their yards too just in case."
"Scott Roofing’s quote came in 10-12% under 3 other companies that I contacted." 

CONGRATULATIONS on a successful mystery shop Scott and the team at Scott Roofing a Trusted Saskatoon Roofer! As roofing is one of the least Trusted categories out there, we are thrilled to have such amazing roofers like Scott Roofing on Saskatoons directory of excellence!.

Honest, Dependable, Hardworking

Customer satisfaction is their top priority. 

Contact Scott today for a free quote for all your roofing needs. 


Scott Roofing is a Trusted Saskatoon Roofer.



Trusted Saskatoon Bathroom Store Kitchen & Bath Classics Breezes Through a Mystery Shop!

Being a Trusted Business on the Trusted Saskatoon Directory of Excellence comes with a lot of responsibility - no other directory, advertising medium, or 'watchdog organization' puts businesses through the process we do before we promote and endorse them. 

The Trusted Saskatoon businesses become partners with a contract, and they become part of a Trusted community. In a community, we all have our parts to play to ensure that the directory maintains it's high standards and level of integrity.  To ensure that our partners are upholding these guarantees on a daily basis we have a MYSTERY SHOPPER PROGRAM, where normal everyday people mystery shop our Trusted SaskatoonPartners. 

We then ask our mystery shoppers to fill out a report to tell us about the experience and share them here in our Saskatoon Trusted tip library. 



Our latest business to be mystery shopped are the Trusted Saskatoon Bathroom Experts at Kitchen & Bath Classics in Ssakatoon!

Name of Shopper: Kim K

MYSTERY SHOP CHECKLIST

1. How was the greeting/ welcome/ call answered? Friendly staff member

2. If retail: Appearance of the store/staff and showroom? Great showroom, clean and I had no idea they did lighting!

3. Product/industry knowledge of staff? Very helpful – they directed me to the product that I asked for.

4. If a quote is required is the quote well laid out/ clear? No quote required – they got me pricing and I bought the item there and then from them.

5. Did they ask where you found them? No

6. Overall experience 1-10. I never give 10s- but they get a 9

7. Would you return as a customer/ recommend them to close friends? Yes- definitely – I was happy.

8. Did anyone stand out as exceptional? If so who? Why – Everyone was helpful.

If you made a purchase/booked a job how was the process? 
If you did become a customer please refer to the Trusted Guarantees and give an overall mark on each if applicable

TRUSTED GUARANTEES
1. Provide the service and quality promised. - 10
2. Complete the job on time. – 10 – it was in stock!
3. Charge the price quoted with NO surprises- 10 - as priced
4. Communicate honestly and be responsive to customer needs- 10
5. Resolve any issues with customer satisfaction in mind – 10 – no issues with service or product


Please share any other comments relating to your experience with the company.

"I had never been to Kitchen & Classics before finding them on TrustedSaskatoon.com– I was impressed with the selection, the store and the price of my item (a toilet). The staff were helpful and the quality of the product for the price is great! I will go back in the future and would recommend others to go there – thumbs up from me!" - Kim 

GREAT job goes out to the bathroom team at Kitchen & Bath Classics! They have reaffirmed that they are deserving of the THUMBS UP from www.trustedsaskatoon.com!

If you need to upgrade your kitchen or bathroom and are looking for a company with excellent customer service and knowledge, check out Kitchen & Bath Classics Trusted Saskatoon listing for more information - they are Trusted Saskatoon Bathroom Experts!


Wiebe Windows & More Excels Through a Mystery Shop!

Being a Trusted Business on the Trusted Saskatoon Directory of Excellence comes with alot of responsibility, no other directory, advertising medium or 'watchdog organization' puts businesses through the process we do before we promote and endorse them. Most other organizations offer is checking that the business has a valid business license, and maybe that they have insurance and don't have a bad rating, 99% don't even bother with that and those that do rely on the consumers to provide ratings, mostly unverified and un-qualified.

 

The Trusted Saskatoon businesses become Partners with a contract, and they become part of a community. In a community we all have our parts to play to ensure the directory maintains the standards and high level of integrity that it does. To ensure that our partners are upholding these guarantees on a daily basis we have a MYSTERY SHOPPER PROGRAM, where normal everyday people mystery shop our Trusted Partners, we then get our mystery shoppers to fill out a report to tell us about the experience!




Our latest business to be mystery shopped is Trusted Saskatoon Windows & Door Experts, let’s tell you how they did! 

Trusted Saskatoon Partner Business: Wiebe Windows & More

Date:  June 28, 2018

 

Name of Shopper: Darren Gregory 

MYSTERY SHOP CHECKLIST

1. How was the greeting/welcome/call answered? Very professional and informative. Quick to get back to me regarding my needs

2. If retail: Appearance of the store/staff and showroom? N/A

3. Product/Industry knowledge of staff? Brad clearly had expertise in his field. Other quotes failed in providing me with information required to secure a contract. He even took me to the manufacturer to see the quality of door quoted. 

4. If a quote is required is the quote well laid out/clear? There were no issues with the quote. It was as specified with all questions answered effectively and promptly

5. Did they ask where you found them? I offered that up when I met Brad for the first time

6. Overall experience 1-10. 9............... as close to a 10 as possible but he didn't comp my purchase 

7. Would you return as a customer/recommend them to close friends? I am in the process of using Brad Wiebe for another large-scale project immediately. I would not hesitate to recommend him to anybody.

8. Did anyone stand out as exceptional? If so who? Why? Brad!!!!!!!! And his staff that he uses. All professional and courteous.

9. If you made a purchase/booked a job how was the process? If so, refer to the Trusted Guarantees and give an overall mark on each if applicable:


TRUSTED GUARANTEES


1. Provide the service and quality promised. Yes
2. Complete the job on time. Yes
3. Charge the price quoted with NO surprises. Yes
4. Communicate honestly and be responsive to customer needs. Yes
5. Resolve any issues with customer satisfaction in mind. Yes yes yes!!


Please share any other comments relating to your experience with the company.

Brad Wiebe was by chance a great find. He is very talented.  His concern for customer satisfaction is paramount.  He did a great job removing a replacing a large patio door with precision and care. I enjoyed his honest recommendations and look forward to hiring him immediately for a larger project.  



GREAT Job Brad Wiebe and the team at Wiebe Windows & More! Yet again, proving that you deserve the THUMBS UP from www.trustedsaskatoon.com !



If you want an awesome experience with Door, Windows & More with the Trusted Saskatoon customer service difference call Wiebe Windows & More today- Check out Wiebe Windows, Doors & More listing here - they are Trusted Saskatoon window and door pros !



Hairstyle Inn a Trusted Saskatoon Salon passes a mystery shop

Being a Trusted Business on the Saskatoon directory comes with alot of responsibility, no other directory, advertising medium or ' watchdog organization' puts businesses through the process we do before we promote and endorse them. Most other organizations offer is checking that the business has a valid business license, and maybe that they have insurance and don't have a bad rating, 99% don't even bother with that and those that do rely on the consumers to provide ratings, mostly unverified and un-qualified.

 

The Trusted Saskatoon businesses become Partners with a contract, and they become part of a community. In a community we all have our parts to play to ensure the directory maintains the standards and high level of integrity that it does. To ensure that our partners are upholding these guarantees on a daily basis we have a MYSTERY SHOPPER PROGRAM, where normal everyday people mystery shop our Trusted Partners, we then get our mystery shoppers to fill out a report to tell us about the experience!

Our latest business to be mystery shopped is Trusted Saskatoon Salon HairStyle Inn, lets tell you how they did!

 

 

TRUSTED COMPANY: Hairstyle Inn

 

Name of Shopper: Shelby

 

MYSTERY SHOP CHECKLIST

1. How was the greeting/ welcome/ call answered?: The receptionist was very friendly.

2. If retail: Appearance of the store / staff and showroom?: The store was very neat and organized. 

3. Product/industry knowledge of staff?: The knowledge that Laddy has is amazing.  He asked me a lot of questions in regards to my at home hair routine and gave me a lot of great suggestions.

4. If a quote is required is the quote well laid out/ clear?: No quote was given.

5. Did they ask where you found them?: No but Laddy knew it was from Trusted Saskatoon :)

6. Overall experience 1-10.: 10 +++++ 

7. Would you return as a customer/ recommend them to close friends?: Yes and already have!!!

8. Did anyone stand out as exceptional? If so who? Why?: Laddy was wonderful!!  He was very personable and helped me feel at ease with all my crazy hair issues :)

9. If you made a purchase/booked a job how was the process? It was perfect.

 

If so refer to the Trusted Guarantees and give an overall mark on each if applicable.

 

TRUSTED GUARANTEES

1. Provide the service and quality promised. 10

2. Complete the job on time. 10

3. Charge the price quoted with NO surprises. 10

4. Communicate honestly and be responsive to customer needs. 10

5. Resolve any issues with customer satisfaction in mind. 10

 

Please share any other comments relating to your experience with the company.

I have gone through a fair bit of stress in the last 2 years with some health issues and loss of a dear friend and my mom, with that my hair has taken a beating.  Its super dry and falling out like crazy.  I went to see Laddy for help.  He told me to go to the doctor and which test results to request.  Laddy explained to me how stress effects the hair and recommended some supplements to take specifically for the hair.  He gave me a great cut and I felt like a new person when I left!!  He also recommended which hair products I should be using and how much etc.  It was a GREAT experience!

 

GREAT Job Hairstyle Inn team!! Proving yet again that you deserve the Thumbs up from www.trustedsaskatoon.com !

If you want to experience the Best Saskatoon salon experience and Trusted customer service difference call Hairstyle Inn Salons  today- Check out their listing here

 

 

 

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S & E Trusted Online Directories Inc
TrustedSaskatoon.com
310 Wall St #209
Saskatoon, SK   S7K 1N7
Ph: 306.244.4150

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