Trusted Tips and Resources

Trusted Tips & Resources

Wiseguys Mattress Experts talk about Mattress 'Sales'- Buyer Beware

Wiseguys Mattresses offer incredible value to their customers through a boutique-style shopping experience, customized service and unbeatable prices. They aim to have every customer leave the store confident in their decision to buy, and with a guaranteed good night's sleep on their mattress. Wiseguys are your Trusted Saskatoon Mattress Store


WHEN IS A SALE NOT REALLY A SALE?!


I'm sure you have seen the ads on TV, save 50% 60% 70% on mattresses this weekend (which is EVERY weekend). Well, are you REALLY saving this? It's tricky. What your saving is off their regular retail price, not the value of the mattress. So if some store is selling a mattress retailing at 50% off, then its $1500. but what if another store was selling the same mattress
at $999 every day? not really a sale is it. This is how the mattress game is played. But you say no two stores have the same mattress, so how can you compare? Well, that's part of the game too. 


Every chain store has its mattresses made for them, they only exist at
that chain store, so they can put any retail price on them they want because you cannot compare. Both can have memory foam for example, but are the same grade of foam, same poundage, same amount? It's pretty impossible to tell.


Buyers Beware

 
Two big chain stores were caught by the Competition Bureau of Canada (click the link for details)  for  'deceptive marketing practices' and  'grossly inflated regular prices'.

Why Wiseguys is different. 


We sell the real mattresses the companies make. You can find all of the mattresses that we sell, on other retailer's websites in Canada, if they have them advertised. Our high-end products like Serta Masterpiece, I comfort and Pure Energy, can be easily found, then you can compare. 





Do houses, cars, boats have 70% off sales? 


No? then why would you think mattresses would? Wiseguys have never had a "sale" in 13 years. The chain stores always say they will beat anybody's price. But if every chain has different mattresses, how can they do that, it's not the same mattress. 

Let's say Coca-cola made coke for every store in Canada but made a different version for the co-op, Giant Tiger, etc would they make it better than their regular coke just for those chains? Of course not, It would always be a lesser product. Wiseguys is the
Number 1 rated mattress store in Saskatoon for a reason. When you want great service, high-quality products and what to be treated properly, not hoping you're naive enough to fall for slick advertising, come see us at Wiseguys.  






Trusted Saskatoon Mystery Shop -Wiseguys Mattress

Saskatoon businesses sign annual contracts with the Trusted team once they pass the verification process. That is when they become Trusted Saskatoon Partners. In the Trusted Saskatoon community, we all have our parts to play to ensure the community maintains the standards and high level of integrity we promote. To ensure that our partners are upholding these guarantees, we monitor the partners on an ongoing basis and we also have a MYSTERY SHOPPER PROGRAM. This is where we ask normal everyday people to share their experiences with Trusted partners by filling out a report! Our latest business to be mystery shopped was Wiseguys Mattresses a Trusted Saskatoon Mattress and Furniture store. Enjoy! 

Wiseguys Mattresses Mystery Shop.


TRUSTED PARTNER: Wiseguys Mattresses.

Date: Aug 24th, 2019
Name of Shopper: Kim 

MYSTERY SHOP CHECKLIST

  • How was the greeting/ welcome/ call answered? A big smile and a hello from the lady at the desk
  • Product/industry knowledge of staff? She was very knowledgeable, made sure to ask exactly what we were looking for and took us to 4 different options of beds 
  • If a quote is required is the quote well laid out/ clear? It was 100% clear and was on the beds, she confirmed the prices and we chose the best option.
  • Did they ask where you found them? No
  • Overall experience 1-10.  10
  • Would you return as a customer/ recommend them to close friends? Yes I would
  • Did anyone stand out as exceptional? If so who? Why – The lady in the store was very nice and helped us carry the bed, box spring to our truck.

Refer to the Trusted Guarantees and give an overall mark on each. 


TRUSTED GUARANTEES 

  1. Provide the service and quality promised. - YES
  2. Complete the job on time. – YES
  3. Charge the price quoted with NO surprises- YES
  4. Communicate honestly and be responsive to customer needs- YES
  5. Resolve any issues with customer satisfaction in mind – No issues to resolve 











Please share any other comments relating to your experience with the company. 


"I was very impressed that the lady in the store said we could try the mattress at home and if our daughter didnt like it for ANY reason that we could return for another option with no questions asked. The prices were very reasonable and there were so many great option in our price range ( under $1000 for a double bed) . I saw lots of thank you cards on the wall from customers and I can understand why! It's clear that Wiseguys is a Trusted Saskatooon company ! 



Congratulation Mark and the team at Wiseguys, you have proved once more that you deserve the PROMOTION, ENDORSEMENT and KUDOS that we love to heap upon you. Great Saskatoon and area businesses like yours  deserve the promotion 

MOST importantly the public in Saskatoon can feel confident that when they choose a Trusted business from The Saskatoon Directory of experts they will be glad they did!! No risk..no stress..just Trusted businesses at their fingertips waiting to serve them! 





Wiseguys are Trusted Saskatoon Mattress and furniture store 


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129 21st St E #400
Saskatoon, SK   S7K 0B2
Ph: 306.244.4150

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