In the Trusted Saskatoon community, we all have our parts to play to ensure we maintain the standards and high level of integrity we promote. To ensure that our partners are upholding these guarantees, we have a MYSTERY SHOPPER PROGRAM, where we ask people in Saskatoon to share their experience by filling out a report to tell us about their experience with a Trusted Saskatoon Partner! Our latest business to be mystery shopped was HomeQuarter Coffeehouse & Bakery Trusted Saskatoon Caterer & Bakery. This particular mystery shop was conducted by twin 11year olds Eden & Esmé who took the mission very seriously! Enjoy!
TRUSTED PARTNER: HomeQuarter
Name of Shoppers: Eden & Esmé T- Aged 11yrs
MYSTERY SHOP CHECKLIST
- How was the greeting/ welcome/ call answered? The man at the counter was very nice and helpful
- Product/industry knowledge of staff? The offered Mom lots of different coffee options, she likes coffee and said it was really good coffee.
- If a quote is required is the quote well laid out/ clear? All the prices were on the menu board above the counter
- Did they ask where you found them? No
- Was the place well presented? clean and tidy? The cafe is very nice inside - they have lots of glass and many different places to sit. There is a place for little kids to play, booths to sit in and even an upstairs part which was more private. They also had lots of places to plug in our chargers so we could use our phone and they had free wifi. It was very clean.
- Overall experience 1-10. 9.5
- Would you return as a customer/ recommend them to close friends? Yes, we have been back and want to go again as there are lots of nice things in the bakery cabinet we would like to try.
- Did anyone stand out as exceptional? If so who? Why – The person that makes the cakes and pastries as they are very very good and the man that made Mom's coffee and our chai lattes is very talented at making nice patterns on top of the drinks. Our Step-Dad tries to do them at home but don't look as nice as the ones at HomeQuarter.
Refer to the Trusted Guarantees- Did they live up to expectations?
- Provide the service and quality promised. - YES
- Complete the job on time. – YES
- Charge the price quoted with NO surprises- YES
- Communicate honestly and be responsive to customer needs- YES
- Resolve any issues with customer satisfaction in mind – Nothing went wrong
Please share any other comments relating to your experience with the company.
"The scone, the cinnamon bun and Mom's sandwhich were all very tasty - the cinnamon bun was the best though, it was perfect. The Chai Latte was the 2nd best we have ever had. My Mom asked what the best was and we told her it was from a little place inside the Farmers Market a while ago . Mom started laughing because this was the place that used to be inside the Farmers Market - so really they have done the 1st and 2nd best chai lattes ever!
HomeQuarter also offer catering - based on what you have tasted would you like HomeQuarter to cater an event for you?
If we had a birthday party that was catered or if we could order from HomeQuarter on Health Hunger at school we would be really excited! We are sure the catering is as good as the food and drink we have had. They are very good at everything they do.
Congratulation Lee, Grace and the team at HomeQuarter! and you have proved once more that you deserve the PROMOTION, ENDORSEMENT and KUDOS that we love to heap upon you. Great Saskatoon and area businesses like yours deserve the promotion
MOST importantly the public in Saskatoon can feel confident that when they choose a Trusted business from The Saskatoon Directory of experts
they will be glad they did!! No risk..no stress...just Trusted businesses at their fingertips waiting to serve them!
At PickNic's Catering and Fine Foods, they understand you need more from your caterer than culinary expertise; you need peace of mind that someone you TRUST will take care of every detail. That’s why they have been serving more than just excellent food to Saskatoon and area for 15 years— they are here to serve you. From stress-free planning services to a sounding board for all of your catering ideas, everything they provide will make your event unforgettable and uniquely yours! In their latest tip, they talk wedding cake trends!
Oh wedding cake, we will never stop loving you! But whether we’re talking about the fillings and frostings or gorgeous decorations, this spring’s trends are going to make it mighty hard to say “I Do” to just one.
Take those show-stopping sugar blooms one step farther with extra foliage! Be on the lookout this spring for cakes with heavy foliage accents, fresh green palettes, or leafy designs.
You might even spot some fresh herb-inspired decorations. Rosemary is one of our favourites because of its feathery, plume-like appearance.
Shine with Sequins.
More and more brides are using silver and gold accents to add some sparkle to their big day, and the cake is no exception.
are the way to go here and don't be scared to go bold, coating an entire tier in a layer of twinkly bits. Another option: create custom shaped sequins by painting slivered almonds or small fondant cutouts with lustre dust.
Sealed With A Kiss
A cake that matches your invites?
Edible wax seals Whether you’re having a small reception or just want to save some money, a petite cake may be just the ticket. More brides are opting to show off their cake style without three tiers or lots of fuss. We love a small, semi-naked cake piled with fresh flowers and maybe even a personalized topper.
(made out of candy melts!) are the prettiest little accents hidden among sugar flowers. Just keep ‘em simple — the bride and groom’s initial works well — to make sure the effect is clear.
Bigger Isn’t Better
The soft and romantic strokes of watercolour paint are perfect for weddings. And brides are taking note: This artistic style is showing up on invites, signage and, yes, cakes. Watercolour washes on a cake can be as bold or as subtle as you want, and also make a beautiful backdrop to other decorations like vibrant flowers, fruits and foliage.
At PickNic's Catering and Fine Foods, they understand you need more from your caterer than culinary expertise; you need peace of mind that someone you TRUST will take care of every detail. That’s why they have been serving more than just excellent food to Saskatoon and area for 15 years— they are here to serve you. From stress-free planning services to a sounding board for all of your catering ideas, everything they provide will make your event unforgettable and uniquely yours!
PickNics Celebrates 15 years in Business
Nicola Lawson, Owner & Manager of PickNic’s Catering Saskatoon, began her culinary training at the Northern Alberta Institute of Technology, in Edmonton, and completed the required schooling to begin her three-year apprenticeship as a commercial baker. Upon graduation from the program, she began her career in the food industry working at a variety of establishments all across Canada. Nicola has managed and worked at a variety of food and beverage establishments throughout the world. Her travels have taken her to the Yukon, where she managed the pastry shop of a hotel, to the cultural mecca of Capetown, South Africa, managing an in-store grocery bakery and then on to sunny Bermuda, where she took time from her busy sun-bathing schedule to run a classy resort’s pastry department. She returned to Canada to find her extended family had since moved from Alberta and settled in Saskatoon. So, a short hiatus in the Bridge City turned into a winter job contract commitment and not after too long she was smitten with the city! She and her 2 beautiful children have been living here happily ever since!
To be in business for 15 years with the ups and downs of the economy is not easy but Nicola and her team have been very successful. A huge part of this is their passion, quality, service and commitment to being the best caterer in Saskatoon.
Nicola Lawson is recognized as a leader in the Saskatoon business community. She is a driving force and founding member of the 33rd Street Business Improvement District in which her business is located. She is an active member of the Saskatoon Chamber of Commerce, Canadian Federation of Independent Businesses, Women Entrepreneurs of Saskatchewan and Saskatoon Women’s Network.
She is actively involved in her own community as a member of the Meadowgreen Community Association.
In addition, she has been nominated for several business awards including:
- Saskatoon chamber of Commerce SABEX Awards,
- YWCA Women of Distinction Award as well,
- 2007 Women Entrepreneurs of Saskatchewan Member of The Year recipient.
- PickNic’s Catering has also been voted, numerous times, as Saskatoon’s Best Caterer in Planet S magazine.
Trusted Saskatoon owner, Sara made a speech at the 15-year celebrations and presented Nicola with a gift on behalf of the Trusted Saskatoon team. She also presented Nicola and the PickNic's team with the 5year Trusted Saskatoon Award - We are proud to support Nicola and her team, who by the way, have not had a single complaint in over 5 years!!
Looking for a caterer in Saskatoon for your event?
Contact Nicola and her amazing team and see what sets them apart!