Trusted Tips and Resources

Trusted Tips & Resources

Trusted Saskatoon Auto Repair & Service Specialist Phobia Auto Mystery Shop!

Being a Trusted Business on the Trusted Saskatoon Directory of Excellence comes with a lot of responsibility - no other directory, advertising medium, or 'watchdog organization' puts businesses through the process we do before we promote and endorse them. 

Why Choose a Business On the Trusted Saskatoon Directory? 

All of the Trusted Saskatoon partners have to pass a unique verification process, they are then annually contracted to uphold our 5 Trusted Guarantees. The partners then become part of a local community of Saskatoon and area businesses that we promote with a strong local marketing campaign. We also have a Trusted MYSTERY SHOPPER PROGRAM. This is where we find and engage with normal everyday people, just like you, who are looking for products and services in Saskatoon and area. We approach individuals we can see are looking for a local business and we ask them to mystery shop Trusted Saskatoon Partners. Those that agree to be Trusted mystery shoppers go about their usual business, except at the end they fill out a report to tell us about the experience. We then share it with you! The Trusted Saskatoon Team is thrilled to share our latest mystery shop report about Phobia Auto Repair.


Mystery Shop - Phobia Auto Repair 


Name of Shopper: Scott W.


1. How was the greeting/welcome/call answered?

Friendly and promptly. 


2. Appearance of the store, staff, and showroom?

The client area was neat and tidy. 

3. Product/industry knowledge of staff?

Very good! Melissa impressed me with her industry knowledge. 

 

4. Overall experience 1-10

10 


5. Would you return/recommend?

Yes - very much so!


6. Did anyone stand out as exceptional?

Both the tech and Melissa at the counter were friendly and helpful. 


Did they uphold the 5 Trusted Guarantees? 

  1. Provide the service and quality promised: 10
  2. Complete the job on time: 10
  3. Change the price quoted with no surprises: 10 + (Less than I expected)
  4. Communicate.honestly and be responsive to customer needs: 10
  5. Resolve any issues with customer satisfaction in mind: 10

Please share any other comments relating to your experience with the company. 

Overall, a tremendous first impression. I came in for one concern, a secondary problem which was minor in nature, was repaired for no charge. Definitely will return.

CONGRATULATIONS on a successful mystery shop Phobia Auto Repair! We are thrilled to have such amazing Auto Repair & Service Specialists like Phobia Auto Repair on Saskatoon's directory of excellence!


 Stop second-guessing your engine. Contact their team today! 

Phobia Auto Are Trusted Saskatoon & area Auto Repair & Service Specialist.  


Trusted Saskatoon Auto Repair & Service Specialists Phobia Auto Share Their Story!

Trusted Saskatoon Auto Repair & Service Experts at Phobia Auto are based in Martensville and they are a trusted source for honest advice and qualified auto service and repairs. People ask all the time why you can't supply your own parts when they come into Phobia Auto. If you are wondering why Phobia Auto answer the question in the tip below. Phobia Auto Are Trusted Saskatoon & area Auto Repair & Service Specialists. 

Phobia Origin Story

From its modest roots to becoming the community’s largest auto shop, Phobia Auto Care has grown rapidly to land squarely in the heart of the community.

Owner Steven Cusson is a frequent face at the shop, and Phobia is as local as it gets. From community events, to sponsoring local sports teams and even filling a local pond with fish good enough to catch for dinner. Phobia prides itself on being the biggest, small-town, shop you’ll find.

In 2016 Phobia Auto Care was run out of the Stevens garage in Martensville. As a business built on trust and quality work, these values grew Phobia in three short years to be the incredible shop it is today. Steven hopes to make the shop a modern pariah, something different than the typical shop you are used to visiting.  In fact, the name, Phobia Auto Care, is a nod to the fear people typically feel when dealing with the automotive industry and Steven worked hard to make his shop a step above the rest. From the moment walk into Phobia, it feels different than a typical auto shop. Smiling faces, comfy couches, non-stop movies on TV and a fresh pot of coffee are all standard fair at Phobia. Steven understands vehicle service is not something most get excited to do, but Phobia strives to make it quick, honest and even a little fun!


Contact Steve and the team today- check out their reviews and see all they do on their listing here : 

Trusted Saskatoon Auto Repair & Service Specialists at Phobia Auto Share 8 Ways To Protect Yourself From Nightmare Mechanics

Trusted Saskatoon Auto Repair & Service Experts at Phobia Auto are based in Martensville and they are a trusted source for honest advice and qualified auto service and repairs. People ask all the time why you can't supply your own parts when they come into Phobia Auto. If you are wondering why Phobia Auto answer the question in the tip below. Phobia Auto Are Trusted Saskatoon & area Auto Repair & Service Specialists. 

8 ways to Protect yourself from Nightmare Mechanics

Not all shops are the built the same and not all mechanics know everything. In fact, some shops designate certain mechanics to only do ONE type of job. You can imagine this limits their knowledge and ability to diagnose a car as efficiently or properly as someone who inspects a variety of vehicles and problems daily.  

Top 8 Tips from Phobia Auto 

  1. Choose an auto repair and service shop you can trust: there are many shops around the area, it can be hard to know who you can trust and who to steer clear of. Trust is earned and you should get a good feeling on your very first visit!
  2. Avoid one trick Pony's: You wouldn’t go to the eye doctor for dental work, so don’t go to a mechanic that only specializes in mainly one type of work or one brand of vehicle. You want a mechanic that has a multitude and variety of experience working on cars. Not only does this help the work to be done RIGHT but also makes sure that if there is something else wrong with your car they will recognize it. Not all vehicles are built the same so don’t assume one size fits all.
  3. Pick a journeyman: Red seal journeymen mechanics are the top dogs of the automotive industry and they are exactly who you want working on your car. Fun Fact - Phobia has 3 on staff with over 60 years combined experience!
  4. Browse social media for photos: what types of vehicles do they work on, would you trust them with a Lamborghini? 
  5. Read reviews: Whilst reviews aren’t a perfect picture of a shop, they sure do help. Check the number of reviews before you check the rating. In many cases a high rating with a low number of reviews isn’t as good as a bit of a lower rating from a large number of reviews. 
  6. Ask questions: A great automotive shop has no problem answering your questions. If you feel unsure, ask! There are no dumb questions when it comes to mechanics.
  7. Check out the shop in person: Clean shop = clean work. NO good shop is disorganized. You can tell a lot about a shop by how clean their work bays are and how happy the staff seem.
  8. Check the parking lot: Is the shop busy and full of cars? It better be! A busy shop is a good sign that quality work is being done.



Contact Steve and the team today- check out their reviews and see all they do on their listings per here : 

Phobia Auto A Trusted Saskatoon & area Auto Repair & Service Shop

Phobia Auto Are Trusted Saskatoon & Area Performance Vehicle Specialist 



Trusted Saskatoon Auto Repair & Service Specialists Phobia Answer Some Common Questions!

Trusted Saskatoon Auto Repair & Service Experts at Phobia Auto are based in Martensville and they are a trusted source for honest advice and qualified auto service and repairs. People ask all the time why you can't supply your own parts when they come into Phobia Auto. If you are wondering why Phobia Auto answer the question in the tip below. Phobia Auto Are Trusted Saskatoon & area Auto Repair & Service Specialists. 


THERE ARE NO DUMB QUESTIONS IN AUTOMOTIVE CARE

At Phobia Auto we believe there is no dumb question when it comes to mechanical work. The dumbest question you can ask is the one you don’t.  Steve, Owner of Phobia
 


Do I really need to change my cabin air filter? What happens if I don’t? 

Short answer, yes you do. Once your filter is plugged it will restrict air flow to the vents extending your defrost time in winter. Secondly, with restricted airflow you do not get as much heat and it takes longer for interior to warm up. If after a while you do not change cabin filter it can deteriorate and cause a total loss in airflow inside your car.
 

How do I know if I need a wheel alignment? 

If your vehicle pulls to one side, unusual tire wear, steering wheel off center 
 

How often should I get my oil changed?  

To keep your car running in top shape, Phobia recommends changing your oil every 5000km 
 

Why is it important to get my oil changed? 

The oil is the lifeblood of the engine. To get the most life out of your engine you must maintain it properly. After all, it’s cheaper to do more maintenance than it is to replace the engine!
 

What does the wrench light mean when it comes on? 

The wrench light means your car needs service 
 

What is the mini tea kettle light on my dash? 

That is the oil pressure light and means that your engine oil pressure is low or that most of the oil has been used up. Once the light comes on you should shut off your engine immediately to prevent possible damage and have the vehicle towed to Phobia for proper diagnosis

How often should I change my tires? Are winter tires worth it? 

SGI safety standards fail a tire at 1.6mm tread, but we recommend changing your tires before they reach the minimum limit. Phobia also highly recommends having 2 sets of tires, 1 for summer and 1 for winter.  Winter tires are made differently than all seasons or summer tires, with the rubber being made of a softer compound, which makes them grippier on a smoother surface. Add studs to the mix and you are well prepared for the road ahead. Plus, buying a set of winter tires extends the life of your summer ones! Having 2 sets of tires ends up saving you money and it is a whole lot safer. 


What are studded tires? 

Studded tires have little metal studs installed in special holes on the face of the tire. While the road noise is increased, most say this is negligible compared to the benefits of driving with them. Confidence on the road is key to safe winter driving.
 

I hear people say, preventative maintenance, what maintenance should be done on routine? 

Oil changes, tune up (spark plugs, fuel filter), air filters (cabin and engine), and fluids (driveline fluids). Some cars come with a maintenance schedule that we recommend following, or if you are ever wondering what should be checked or fixed on your vehicle, stop in for a comprehensive inspection to give you peace of mind.
 

What are brake pads and why do they need to be replaced? 

Brake pads are what squeeze down on the rotor to stop you. Just like the brakes on your bicycle, they are what “presses down” to stop you. All brake pads wear down and the time that they wear down varies on your vehicle. We recommend changing rotors and brakes at the same time to prevent uneven wear and keep you the safest on the road.
 

What are struts and shocks and what do they do? Why do they need to be replaced? 

To put it simply your shocks and struts need to always be in working order to keep your vehicle from bouncing up and down and keeps the tires in contact with the road at all times.    
 

Why does my air fuel sensor not read correctly? 

Both the air fuel sensor and the O2 sensor measure the amount of oxygen in the exhaust and communicate with the engines computer. The computer then makes adjustments to the fuel system to make sure the engines working at its optimum efficiency.

Contact Steve and the team today- check out their reviews and see all they do on their listings here : 

Phobia Auto A Trusted Saskatoon & area Auto Repair & Service Shop

Phobia Auto Are Your Trusted Saskatoon & Area Performance Vehicle Specialist 



Trusted Saskatoon Auto Repair & Service Specialists Phobia Offer Tips On Getting Your Car Ready For Winter!

Trusted Saskatoon Auto Repair & Service Experts at Phobia Auto are based in Martensville and they are a trusted source for honest advice and qualified auto service and repairs. People ask all the time why you can't supply your own parts when they come into Phobia Auto. If you are wondering why Phobia Auto answer the question in the tip below. Phobia Auto Are Trusted Saskatoon & area Auto Repair & Service Specialists. 

It’s Winter In Saskatchewan, Is your car ready?

At Phobia Auto Care we strive to take the guess work out of auto maintenance. Winter is fast approaching and winter tires are not the only things you need to keep your car safe. That’s why we have created a winter package to help prepare your vehicle for the months ahead.


The Phobia winter auto package prepares your vehicle for the harsh winter months and includes the following: 


 

 

✔️ Antifreeze-level, condition and strength

 

 

 

 

 

 

 

 

 

 

 

 

✔️ Engine air cleaner

 

 

 

 

 

 

 

 

 

 

 

 

✔️ Cabin/particle filter

 

 

 

 

 

 

 

 

 

 

 

 

✔️ Check all fluid levels under hood.

 

 

 

 

 

 

 

 

 

 

 

 

✔️ Heater operation

 

 

 

 

 

 

 

 

 

 

 

 

✔️ Block heater cord end

 

 

 

 

 

 

 

 

 

 

 

 

✔️ Battery, alternator, starter

 

 

 

 

 

 

 

 

 

 

 

 

✔️ Wiper blades

 

 

 

 

 

 

 

 

 

 

 

 

✔️ Set tire pressures

 

 

 

 

 

 

 

 

 

 

 

For $60* you can avoid being caught at the side of the road, literally.


(*starting at, depending on vehicle model)


Contact Steve and the team today - check out their reviews and see all they do on their listings here:

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129 21st St E #500
Saskatoon, SK   S7K 0B2
Ph: 306.244.4150

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