The moment you enter the doors at End Of The Roll, you know you have found the perfect place to help with all your flooring needs. As small as a hallway to as large as a commercial space – their flooring experts will guide you through the selection process, making sure you end up standing on solid ground. It has always been the goal at End Of The Roll to provide customers with the highest quality flooring and the best purchasing experience. They are your SASKATOON FLOORING Expert on the SASKATOON DIRECTORY of experts!
TRUSTED COMPANY: End of the Roll
Date: October 18, 2013
MYSTERY SHOP CHECKLIST:
1. How was the greeting/ welcome/ call answered? Very pleasant and friendly.
2. If retail: Appearance of the store / staff and showroom? Very clean and organized with lots of great flooring to look at it. All flooring was nicely displayed.
3. Product/industry knowledge of staff? Excellent! Alayna and Nathan were very helpful and knew exactly what I needed.
4. If a quote is required is the quote well laid out/ clear? The quote was perfect and very easy to understand.
5. Did they ask where you found them? No but I explained to them where I had found them before he had a chance.
6. Overall experience 1-10. 10
7. Would you return as a customer/ recommend them to close friends? Yes!!
8. Did anyone stand out as exceptional? If so who? Why? Alayna was great!!! We discussed a few different options for our entrance and she even emailed me pictures of different flooring options that she thought might work just so I wouldn't have to drive into the city.
9. If you made a purchase/booked a job how was the process?
If so refer to the Trusted Guarantees and give an overall mark on each if applicable. (on a 10 scale, 10 is high)
1. Provide the service and quality promised - 10
2. Complete the job on time - 10
3. Charge the price quoted with NO surprises - 10
4. Communicate honestly and be responsive to customer needs - 10
5. Resolve any issues with customer satisfaction in mind - 10
Please share any other comments relating to your experience with the company.
It really was a nice shopping experience! I really liked that Alayna emailed me pictures, that was very thoughtful of her as I am sure she was busy enough without having to do that and of course getting back a few dollars was even better :)
WHAT A GREAT MYSTERY SHOP!!! Yet again showing you deserve the Thumbs Up from www.TrustedSaskatoon.com!
Find End Of The Roll online at www.endoftheroll.com or visit their large show room at 74 33rd Street East Saskatoon, or check out their listing in the SASKATOON FLOORING Category on www.trustedsaskatoon.com .
END OF THE ROLL are your SASKATOON FLOORING EXPERTS right here in ...on THE SASKATOON DIRECTORY of excellence!