The businesses featured on www.trustedsaskatoon.com become Partners...and we promote the mantra that 'only together are we Trusted" ..we all have our parts to play to ensure the Saskatoon directory maintains the standards and high level of integrity that it does.
Trusted then enters into a contract, where the partners sign to uphold the 5 Trusted Guarantees ..these are the foundation of our business and they are the Guarantees that our Trusted businesses offer their clients...to ensure that our partners are upholding these guarantees on a daily basis we have a MYSTERY SHOPPER PROGRAM, where we mystery shop a minimum of 10% of our Trusted Partners on an annual basis... we get our mystery shoppers to fill out a report to tell us about the experience....
Our latest business to be mystery shopped is Trusted Saskatoon Carpet Cleaning The Carpet Guys
TRUSTED COMPANY: Carpet Cleaning Guys
MYSTERY SHOP CHECKLIST
1. How was the greeting/ welcome/ call answered?
2. If retail: Appearance of the store / staff and showroom?
3. Product/industry knowledge of staff?
4. If a quote is required is the quote well laid out/ clear?
5. Did they ask where you found them?
6. Overall experience 1-10.
7. Would you return as a customer/ recommend them to close friends?
8. Did anyone stand out as exceptional? If so who? Why?
Hal – he did an awesome job!
9. If you made a purchase/booked a job how was the process? If so refer to the Trusted Guarantees and give an overall mark on each if applicable.
1. Provide the service and quality promised.
Over and above!
2. Complete the job on time.
3. Charge the price quoted with NO surprises.
Actually gave me a discount as the job didn’t take him as long as he thought.
4. Communicate honestly and be responsive to customer needs.
5. Resolve any issues with customer satisfaction in mind.
Please share any other comments relating to your experience with the company.
When we got our dog, we were not prepared for the mess she would make on our carpets. She seemed to go out of her way to pee on the carpet! Though we tried every stain remover we could buy – nothing worked! When I walked in after Hal was finished I was amazed by the job he did. The carpet looked like we never had a puppy. It was like new! Even my two young sons commented on how great the carpets looked!
GREAT Job Hal - proving yet again that you deserve the Thumbs up from www.trustedsaskatoon.com !
If you want to experience the Trusted difference on your carpets call Saskatoon Carpet cleaning guys today- Check out their lising here or just give them a call on