J & S Picture Frame Warehouse- Saskatoon Framers simply offers the best selection of materials to preserve your treasures, keepsakes and works of art in Saskatoon . Quality is paramount at J & S - all work is completed with superb craftsmanship, expert advice and friendly service. Nationally acclaimed local artists trust J & S with their original artworks...why trust your memories to anyone else? J & S Are your Trusted SASKATOON FRAMING EXPERTS
Did you know that www.trustedsaskatoon.com has a MYSTERY SHOPPER PROGRAM, where we mystery shop a minimum of 10% of our Trusted Partners on an annual basis... we get our mystery shoppers to fillout a report to tell us about the experience....Our latest business to be mystery shopped is J & S Picture Fram Warehouse - here we share the results!
MYSTERY SHOP CHECKLIST
TRUSTED COMPANY: J & S Picture Framing Warehouse
1. How was the greeting/ welcome/ call answered?
Very friendly hello and how can I help?
2. If retail: Appearance of the store / staff and showroom?
3. Product/industry knowledge of staff?
4. If a quote is required is the quote well laid out/ clear?
5. Did they ask where you found them?
6. Overall experience 1-10.
7. Would you return as a customer/ recommend them to close friends?
8. Did anyone stand out as exceptional? If so who? Why?
The person who helped me choose my matting and my frame. Extremely knowlegable. We spent a fair amount of time but the person made sure I was completely satisfied.
9. If you made a purchase/booked a job how was the process? If so refer to the Trusted Guarantees and give an overall mark on each if applicable.
1. Provide the service and quality promised.
2. Complete the job on time.
3. Charge the price quoted with NO surprises.
4. Communicate honestly and be responsive to customer needs.
5. Resolve any issues with customer satisfaction in mind
Please share any other comments relating to your experience with the company.
We tried to match a particular colour in my artwork to use in the matting, but after a thorough search – we could not find a match. With the suggestion from J & S we chose a different colour from the artwork to use. I would say that the picture looks even better than if I would have gone with my original choice. We get compliments on the pictures often. We are extremely happy!
A great mystery shop passed with flying colors - Sherry and the team ..yet again you prove you are worthy of the Thumbs up!!