Trusted Tips and Resources

Trusted Tips & Resources

Glenwood Auto your Trusted Saskatoon Auto Repair & Service Expert passes a Mystery Shop with flying colors

The businesses featured on www.trustedsaskatoon.com become Partners...and we promote the mantra that 'only together are we Trusted" ..we all have our parts to play to ensure the Saskatoon directory maintains the standards and high level of integrity that it does.

Trusted then enters into a contract, where the partners sign to uphold the 5 Trusted Guarantees ..these are the foundation of our business and they are the Guarantees that our Trusted businesses offer their clients...to ensure that our partners are upholding these guarantees on a daily basis we have a MYSTERY SHOPPER PROGRAM, where we mystery shop a minimum of 10% of our Trusted Partners on an annual basis... we get our mystery shoppers to fillout a report to tell us about the experience....

Our latest business to be mystery shopped is Glenwood Auto - here we share the results:

 

TRUSTED COMPANY: Glenwood Auto

 

Date: Monday, June 10th

 

 

MYSTERY SHOP CHECKLIST:

 

1. How was the greeting/ welcome/ call answered?  Very professionally and with courtesy.

 

2. If retail: Appearance of the store / staff and showroom?  Clean and organized. As we were leaving one of the employees even dipped into a toy chest to give my 1 year old a little car to take home.

 

3. Product/industry knowledge of staff?  Very knowledgeable and honest.

 

4. If a quote is required is the quote well laid out/ clear?  A verbal quote was needed to approve work and this was clear and well layed out.

 

5. Did they ask where you found them? No.

 

6. Overall experience 1-10.  10

 

7. Would you return as a customer/ recommend them to close friends?  Yes

 

8. Did anyone stand out as exceptional? If so who? Why?  I felt well taken care of by the whole team. Sadly I did not write down the name of the front person, but he was a gentleman and was wonderful. I had to get $700 worth of work done, but really liked when he called me to tell me the news that at least we sounded almost a little bad about it, like he was hurting along with me. I appreciated this as sometimes people are arrogant and really deadpan-matter-of-fact when giving news involving money, and this eased the blow.

 

9. If you made a purchase/booked a job how was the process?

If so refer to the Trusted Guarantees and give an overall mark on each if applicable. (on a 10 scale, 10 is high)

 

TRUSTED GUARANTEES

1. Provide the service and quality promised - 10

2. Complete the job on time - 10

3. Charge the price quoted with NO surprises - 10

4. Communicate honestly and be responsive to customer needs - 10

5. Resolve any issues with customer satisfaction in mind - 10

 

Please share any other comments relating to your experience with the company.

Very satisfied! This is the first time in the 15+ years of having to get my vehicle fixed that I ever walked out feeling satisfied and that I trusted them not to screw me over.

 

WHAT A GREAT MYSTERY SHOP!!! Yet again showing you deserve the Thumbs Up from www.TrustedSaskatoon.com

Find Glenwood in both the Saskatoon Tires and Saskatoon Auto Repair & Service Categories  

 

 

 

Trusted Saskatoon Tire and Auto Repair & Service share a tip on the Tires they carry and answer FAQ's!

Trusted Saskatoon Tire Experts!

 



Choosing Tires:

Many performance factors are built in every tire model manufactured. These factors vary between patterns and can be less or more important to the consumer based on use of the product and driving needs. It is often common with tires that in order to maximize certain benefits in a tire, you may have to sacrifice benefits in another area. For example, if a particular tire offers good traction, then the noise levels may increase on dry pavement. A tire professional can help you make the right choices based on your needs and expectations when choosing a tire.

 

Good Traction

Benefits

 

Safety in areas where traction is required, performance when conditions dictate traction is needed.

Trade-Offs

 

Noise levels on dry pavement may increase. Mileage received may decrease. Change over to alternative tread design in dry weather is recommended.

Type

 

Seasonal

Conditions

 

Snow

 

Low Rolling Resistance

Benefits

 

Improved fuel mileage. May provide longer tread life.

Trade-Offs

 

May provide less traction.

Type

 

Seasonal

Conditions

 

Dry

 

Handling

Benefits

 

Improved steering response. More control.

Trade-Offs

 

Less ride comfort in some cases. May have one directional tread design.

Type

 

Seasonal

Conditions

 

Dry

 

High Mileage

Benefits

 

Improved value. Less frequent purchases.

Trade-Offs

 

Higher initial purchase price. Traction levels may be decreased.

Type

 

Seasonal

Conditions

 

Dry

 

All Season

Benefits

 

No change-over to traction pattern required under many circumstances. Provides basic requirements of many consumers.

Trade-Offs

 

Traction is decreased in extreme conditions.

Type

 

All Season

Conditions

 

Wet or Dry

 

High Performance

Benefits

 

Stability and better handling capabilities at high speeds.

Trade-Offs

 

Mileage received may decrease.

Type

 

Seasonal

Conditions

 

Dry



Tire FAQ:

  1. What should I look for in a tire?
    You should look for a tire that best suits your driving requirements. Tires are manufactured for most requirements; wet or dry traction, high mileage, high-speed control, steering response, ride comfort, etc. An O.K. Tire professional will be able to advise you of product features and benefits.

     

  2. There are so many brands and models to choose from. How do I know which one is best for me?
    Discussing your needs with a Tire professional will help establish a tire product that best suits your requirements and your budget. This tire professional will ask questions regarding your expectations of the product, the type of driving you do, how long you expect to keep your vehicle, etc. A salesperson just asking you what tire size you want is not ensuring you receive the best tire to suit your needs and expectations.

     

  3. Aren't all tires the same?
    This is a common misconception. Like many other products in the marketplace, science and technology play a large part in the design and manufacture of tires. Tires may feature, in differing configurations, various materials such as polyester, rayon, nylon and steel. Manufacturers use these materials along with others in varying combinations. In addition, different rubber compounds are used in the sidewall, bead and tread areas of a tire.

     

  4. I've heard tires have speed ratings. Is this important for me to know?
    Yes, tires do have speed ratings and it is recommended that all tires on your vehicle be of the same speed rating. It is also important that you replace your O.E. (Original Equipment) tires with equal to or higher speed rated tires. Replacing your O.E. tires with tires of a lower speed rating may lead to inferior handling performance of your vehicle. Speed ratings were developed to standardize the safe performance of tires at sustained or continuous speeds. The most common speed ratings, other than for high performance automobiles, are:

     

    S = 180 km/h T = 190 km/h H = 210 km/h

  5. How can I tell when it is time to replace my old tires?
    Most automobile tires have a built-in tread wear indicator in the tread area of the tire. This wear indicator will show when there are 2/32" remaining on the tread. Depending on your driving habits or road conditions, you should replace the tire no later than when the wear indicator is visible. Be aware of the provincial regulations that may govern tire wear and may vary by province or state. Consult with your Tire professional to ensure that not only are your tires are safe to ride on, but that you are also within the laws regulating where you drive.

     

  6. The wear on my tires looks strange. What causes this?
    Wear problems could have a variety of causes. The problem could be caused by over-or-under inflation of the tire, mechanical problems, or the need for an alignment (caster, camber or toe). Consult your Tire professional to get an assessment as to what is causing the irregular wear.

     

  7. How much should I pay for a tire?
    Costs for a tire will vary depending on many factors. Most professional tire stores will offer tire products in economy, mid-range and premium categories. In some cases, consumers may find very low priced tires, however, these tires may have been built using older technology or not carry warranties the same as other available products. It is always recommended you seek the advice of your  Tire professional. This individual is a professional tire consultant and will outline the features and benefits of the tires available and will help you determine what will fill your needs the best.

     

  8. My brother-in-law says he can mount my tire for me so why should I go to a tire store?
    Unless your brother-in-law is a trained tire installer with access to the proper equipment, it is not advisable to have him mount your tires. Improperly mounted tires can cause wear problems and shorten the life of your tires. More importantly, a tire and wheel assembly not properly mounted could come apart with explosive force, causing bodily injury and vehicle damage.

     

  9. What's this I hear about rotations? Do I really need it?
    Having your tires rotated at regular intervals will help to ensure you receive the maximum mileage from your tires. Most tire manufacturers recommend you have your tires rotated at least every 10,000 kms.

     

  10. Does it make any difference where I buy my tires?
    There are many qualified professional tire retailers to choose from. You should select a supplier in whom you have confidence, who will be there for you in case of any problems that might arise. 

     

  11. Can you suggest a specific tire for my vehicle?
    The answer to this is "Yes, we can!" However, the most accurate way of determining your tire needs is by going to a local Trusted Tire Store. A number of factors need to be determined prior to a tire recommendation. Some significant questions need to be answered:

     

    1. How long are you expecting to keep this vehicle?
    2. How many kilometers did the last tires last?
    3. Are there plans to move or travel to a different area? What is the climate there?
    4. Are you satisfied with your present tires performance in braking, wet or dry traction, on or off the road performance?
    5. Are you an aggressive driver requiring a better handling tire, or are you looking for a smooth, comfortable ride?
    6. When your local O.K. Tire Store determines the answers to these questions, as well as others, they are better informed on which tires would best suit your needs. For example, if you are looking to keep the vehicle for a long time you may wish to upgrade to a tire with a longer expected life. The added cost may save you money in the long run as the greater durability extends the life of the tire.

       

  12. May I install a less expensive passenger tire on my pick-up or utility vehicle?
    The answer to this is most likely, NO! Unless the vehicle originally came with a passenger tire size, it is not recommended to switch from a light truck tire size to a passenger tire. The reason is mainly load ratings or carrying capacities of the tires. If the tires you install do not have the same or a greater load rating, they will not only affect the handling capabilities of the vehicle but also could lead to rapid or uneven wear. This, in turn, could cause a dangerous ride condition. Your  Tire specialist is qualified to tell you which tires are best suited for your vehicle.

      

Check out  listing in Saskatoon Tires and Saskatoon Auto Repair & Service on the Saskatoon Directory of excellence 

Jeff from OK Tire a Trusted Saskatoon tire and auto repair expert shares a tip on digging out your car!

The four OK Tire and Auto Service stores in Saskatoon are locally owned and operated, and have been providing superior service in Saskatoon since 1989. They provide honest advice and fair prices meaning you can count on them for the right advice and helping you with any questions. All locations provide a variety of tire, wheel, and mechanical brands to offer their customers, ensuring that all your needs can be met.

OK Tires are your Trusted Saskatoon Tire Experts and here they provide a great Tip on How to dig your car out after a snow storm!

This article details how to get your car out of the snow build-up after a blizzard or a big snow storm. It's a big job, so using the right tools and knowing what to do can help the task run more smoothly. And if you're inwardly groaning at the task, at least it's a great workout in winter!

1. Find your car.

After a snowstorm, locating your car can be tricky sometimes when a row of cars in the street or a car park look the same under the snow! Always know where you last left your car to make it easy to find again during the winter. If you need to carve out a path to get to your car, do so, as you'll want firm footing when clearing the car. If you're at work or in a general car park, wait for the car park owners to help clear the driving areas.

 

2.Gather the snow clearing gear.

You don't need much but what you do need must be capable of doing the job without scratching your car. Shovels have a tendency to scrape cars, even if you're careful because it's easy to slip and it's hard to know where the snow ends and the car starts until you've cleared enough snow. Only use a soft bristled broom Use a broom with feathered, soft bristle tips to do the main removal work. Don't use gardening bristle brooms or corn brooms as these will scratch the car. Also take an ice scraper for the windshield. A very careful approach to removing the snow from the car itself would be to use an old towel, and shake it out from time to time. Dress warmly. Be sure to wear gloves as your hands will get incredibly cold otherwise and you won't be able to keep clearing the car. Wear layers of clothes, as you might need to remove the snow jacket if the going gets too hot while clearing off deep snow.

3.Start digging out the car.

Depending on your personal strength, the amount of snow piled up on a car, and the temperature, this task can take anywhere from 5 minutes to an hour. It will be much faster if you can get a helper or two on the job. The following method is recommended: Start by digging around the wheels and the sides of the car, especially the driver's door. A snowblower could be great for this and for getting rid of the snow later removed from the car itself to the ground. Don't throw the snow--and whatever junk might be mixed in with it--at the car, people, or anywhere else it could cause a problem. Shovel the removed snow well away from the car, other cars, and pedestrian walkways. The intention is to clean your car without creating more snow hazards. Brush the snow off the roof onto the ground. Brush the snow off the roof onto the ground. Since much of this will fall onto the hood of the car, also brush it off the hood. Don't leave snow on the roof or hood of the car. While it seems easier, it's a road hazard because it can blow onto your windshield blocking your view, or large chunks can blow onto other driver's windshields and block their view. If your vehicle is higher than you, use a small step ladder and a broom to push off the snow. Use a scraper to clear the windshield, side windows, side mirrors, back window and any parts of the roof and hood that are not yet free of ice. Use a scraper to clear the windshield, side windows, side mirrors, back window and any parts of the roof and hood that are not yet free of ice. Do not pour warm water on the windshield as this will cause the glass to crack!

4.After a major blizzard,

Snow may have filled the engine compartment. If so, prop the hood open, remove the snow, dry the spark plug wires and leave the hood open to let everything dry off. Also check your windshield washer outlets to make sure they are clear as you may need to clean your windows often during winter driving.

5.Try to unlock door with the key if the car doesn't have a remote.

As soon as you can get into the car, if your locks aren't frozen, start the car and turn on the heat and defrosters. The heat from the heater and defrosters will help the car to warm up and melt snow and ice while you continue to clear it off. Make sure the exhaust pipe is clear and only have the engine on while clearing snow when the car is outside, never when the car is in shelter as the build-up of carbon monoxide is toxic. If it doesn't open, use lock de-icer or clean and try another door if you don't have any de-icer on hand. If you don't have any de-icer on hand, using a lighter or match to heat up your key before attempting to unlock your door. This may work as the heat will melt the ice; try several times if needed.

6. Clear snow away from the tailpipe.

The exhaust must be able to flow freely from the tailpipe or it may build up in the car's interior.


7. Free up the wipers, if frozen.

Free up the wipers, if frozen. If they were running when you stopped the car, it may damage the wiper motor if you start the car and they are not free to move.

8. For where it gets really cold and your car's sluggish

Start the car. Turn on the heat and rear defroster. Wait a few minutes for the car to warm up. Then get in and drive the car as usual, provided your driveway is clear.

 

This video shows someone digging out their car - took 3 hours but they get there eventually!!

 

Thanks OK TIRE Saskatoon!! Check out their listing in Saskatoon Tires and Saskatoon Auto Repair & Service on the Saskatoon Directory of excellence to read what their many happy clients have to say about them!  

 

 

 

Original Article here

TrustedSaskatoon.com Talk to the Experts- The Trusted SASKATOON AUTO Show

Trusted Saskatoon.com THE Saskatoon Directory   is proud to be hosting a Talk to the Experts show " The Trusted Show' Every Month on Newstalk 650 ..the first show aired June 9th.  Find them all on our Trusted Channel on You Tube which is a fabulous resource of Tips , Interviews, Demos and Tours.

What this means is you can listen to all the shows ON DEMAND, you can share them with friends who may be interested in the shows subjects and this makes sure you never have to miss a Trusted Show - we think out of the Box when it comes to marketing, so we can provide the BEST Possible service for YOU the public- we are the Ony Local Directory that works for you...and the only  place to offer this kind of service in Saskatoon !  

This latest show we are featuring is the TRUSTED SASKATOON  AUTO SHOW

The show that aired on Newstalk 650 CKOM in October 2012 starts with Sara , the Trusted Directory Founder, chatting to Brent Loucks about Trusted and how it works, along with some of the the Saskatoon Trusted Partners on the Saskatoon Directory of excellence. 

All of the questions on the show have been submitted by our wonderful Trusted Saskatoon Facebook Fans  and one lucky fans question was chosen by Brent to win the Prize package submitted by the 3 Trusted Businesses worth over $200!

This months experts are Trusted Saskatoon AUTO EXPERTS and they answered questions about auto repair, tires and buying a used vehicle ....we know you are going to get lots from hearing the responses to the questions YOU want the answers to.

This months ' Trusted Saskatoon Experts' are:

 

Rob from Glenwood Auto - a wonderful LOCAL TRUSTED business who is this shows Saskatoon Auto Repair & Service Expert

 

 

ENJOY the show ..and hear who wins the prize.....


 

Part 2

CONGRATULATIONS DARREN FISCHER was chosen as the winner by Brent and you won a $50 VISA gift Certificate to OK Tire an Oil Change GC From Glenwood ( approx $60 value) and a $100 Gift Cert !!!  they are your Trusted Saskatoon AUTO Experts!

 

it always pays to be a fan or a follower  ( on twitter @Trustedcanada ) of Trusted! 

Contests and things to be won all the time!

darrens Facebook Profile Pic ..lol!!

 

The next shows Prize package is going to astound you ..so keep your eyes and ears open..and check into us on  Facebook !!

Crestview Auto TRUSTED SASKATOON TIRE and AUTO REPAIR EXPERT shares a Trusted tip on Vehicle Maintenance

Let's face it, most of us do not think about the tires on our vehicles until we run into a problem....and that problem may be a major inconvenience at best; an accident at worst. Having your vehicle serviced by people that you trust is an absolute must. Let Don and the highly trained technicians at Crestview Auto Service work with you to make sure your vehicle is ready for the road.

Crestview Auto Service is your Trusted Saskatoon Tire Expert and they also offer full Auto Service and Repair in Saskatoon

Here Don Klassen shares a Trusted Saskatoon Auto Repair Tip!

Why does one person’s vehicle operate better and more efficient than another persons when they have exactly the same vehicle? Although our driving habits come into play, most importantly is how we maintain our vehicle. Are we proactive with maintenance or are we reactive, meaning do we have regular inspections and servicing to avoid surprises or is servicing done past the time or mileage it should have been done because we think we are saving money by putting it off. It has been well documented by government agency’s and private industry that being proactive with vehicle maintenance and servicing will save you allot of money (over 43% in some studies) compared to putting it off. The old saying of pay me now or pay me later is very true. Each vehicle comes with a maintenance schedule designed to keep the vehicle operating properly over the life of the vehicle. But what does the life of the vehicle mean; properly maintained vehicles can be very reliable and provide virtually trouble free driving for 15 and even 20 or more years. Maintenance schedules are perpetual and repeat themselves at various mileage and/or time intervals, they do not end, and go on for the life of the vehicle.

By definition, vehicle maintenance is flushing and changing fluids along with servicing components before they have a chance to negatively affect the life of the component they are protecting or they cause wear to other components on the vehicle. In other words change or flush the oil, antifreeze, brake fluid etc. before it is worn out and causes component wear or failure. Replacing struts and shocks before suspension components fatigue and fail due to excessive movement. Replacing the accessory drive belt before it breaks and causes engine overheating and damage.

Keep in mind that repeatedly stretching the maintenance intervals will have a compounding effect, as components wear they begin to wear faster and faster causing you to spend more on repairs than you would on maintenance. This “stretching the maintenance” includes using the “normal” schedule if you should be using the “severe” schedule. Your owner’s manual has “normal” and “severe” maintenance schedules, but how do you know which one to use? When you read the “fine print” in the owner’s manual it will very likely lead you to the conclusion you are in the “severe service” category. This is almost never talked about when we go to buy a vehicle because it adds to the cost of ownership.

As a general rule stop and go driving such as city driving, short distances that do not fully warm up the engine and transmission etc. to burn off contaminants in the oils, trailer towing, hot or cold weather (think winter and middle of summer) all point to severe service driving. Keep in mind, people that have well maintained vehicles get to choose when they get a different vehicle and often will change vehicles just to have something different, not because they have to. These people enjoy shopping for a new or newer used vehicle, without the pressure of feeling “I have to buy a vehicle today because mine is broken”.

 

Find Crestview at 24, 23rd Street East  or online at www.crestviewautoservice.ca - they are a fullservice Saskatoon Tire and Auto Repair & Service business and they can be found on the Saskatoon Directory under TIRES SASKATOON    and Auto Repair & Service Saskatoon they are your TRUSTED SASKATOON TIRE and AUTO REPAIR EXPERTS

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Saskatoon, SK   S7M 0X4
Ph: 306.244.4150

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